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McKenna Volkswagen

18711 Beach Blvd Huntington Beach, CA 92648

(4.6 out of 5) 40 Reviews

Call (888) 479-5037
Hours of Operation
Monday10:00 am-5:00 pm
Tuesday10:00 am-5:00 pm
Wednesday10:00 am-5:00 pm
Thursday10:00 am-5:00 pm
Friday10:00 am-5:00 pm
Saturday10:00 am-5:00 pm
SundayCLOSED
Monday8:00 am-5:00 pm
Tuesday8:00 am-5:00 pm
Wednesday8:00 am-5:00 pm
Thursday8:00 am-5:00 pm
Friday8:00 am-5:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

McKenna Volkswagen Inventory

McKenna Volkswagen Reviews

Ratings and reviews of McKenna Volkswagen are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (4.0 out of 5.0)
    Mazda6
    by Paul Frankenberger from El Cajon, CA | March 08, 2020

    Great Sales representation. Comforting establishment. I felt important and very well heard during the process. There was never a moment when the employees pushed the sale upon me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    McKenna Sucks
    by Dona Paganessi from Newport Beach | February 20, 2020

    Don’t buy from McKenna dealerships They Sucks.. don’t buy . Sales people lies misleading. sales rep fiancé manager should be arrested for stealing from there customers.. better business bureau needs to check out there contacts. I just bought a brand new car a Fletcher Jone.. amazing experience

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Bad customer service
    by Albert Gonzalez from Rowland heights | October 23, 2019

    My pregnant girl uber there today around 7pm Cause she been told that the 2019 tiguan SE white and black interior is there but its not so they lie about that and they tryna sell her the black one instead.. so me and my girl where so disappointed. They didn’t even offer to give her a ride home and btw her due date is on the 26 of oct. they didn’t even offer to give her a ride home and she’s with my 6yrs old son..this is the worst dealership ever..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Complete lack of follow through
    by Kaitlin Flagg from Cerritos, CA | November 09, 2018

    Let me start by saying, I don't write reviews (I just like to read them). Mckenna has been so incredibly horrible to deal with that I feel inclined to share so that others don't have the same experience as myself. I leased a Jetta from McKenna Cerritos from 2015-2018. I decided to buy a new car in Aug. 2018 from the dealership because I didn't have any issues in the past. When I purchased the car four months ago in August, part of the deal was they would pay VW the outstanding balance of my car totaling under $300. No problem, right? Absolutely wrong. My family and I have spent the past four months trying to get Mckenna to pay with no results. I continue to get past due notices from VW and I continue to demand that it be handled. My credit score might be hit because of Mckenna's inability to follow through. We tried to deal directly with Joe Serpico, the general manager. I have made multiple calls to his office, where the receptionist said, "I can see him on the phone, I'll have him call you back". When he legitimately ignored us for another week (we sent about 4 emails with no response), he then later told us he was "on vacation". I wouldn't recommend this dealership to anyone who expects follow through. It was even written in the contract! Just beware. Would hate for the same thing to happen to you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    What is a title ?
    by Kami from Laguna Niguel | October 25, 2018

    I can’t belive in this day and age individuals can be so irresponsible and still stay in business. David the sakes manager and Marco were responsive only through the leasing process. I have made several calls to either of them regarding the vehicle . They have not responded nor directed me to the right individual. They are the worse

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Surf City VW DEALER
    by Barbara from Long Beach, CA | March 28, 2018

    The dealership and the salesman, Chris, were great and made buying my car very enjoyable.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW Atlas
    by DeeJHay from Irvine, CA | March 25, 2018

    Danny and Romy were great to work with. Really worked with me and helped me out!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Carlos in Service exceeded my expectations!
    by Debbie G from Huntington Beach, CA | March 22, 2018

    My son and daughter in law brought my car in for the 10k oil change, while I was babysitting my grandson :D Carlos ran a diag. test b4 they left and told them it looks like the battery was recalled and needs to be replaced at no charge. They also picked up the car and it was washed inside and out with great detail to the inside windows and vacuumed and my daughter in law was so impressed, she told me how wonderful they are there and she cant wait to get her next car there! :D
 
 I know why this is my 3rd car from McKenna in HB but it's great to hear that my kids see the exceptional customer service as well! :D

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    McKenna VW is a nice "family" to buy from!
    by NORRETTE THIERRY from Garden Grove | March 20, 2018

    This is actually my second time buying a car from this dealership. The first time was almost 12 years ago. I have to say this time was a better experience. I felt really taken care of while working with Olivia, and Lori too. The finance ladies were also very nice.
 Tina Marie explained everything about the car on the day I picked it up - which was quite helpful!. I have no complaints! I very much appreciated the friendliness and sincerity that was extended to me throughout the buying process. Olivia is very down-to-earth and patient. I trusted her honest opinion, which ultimately led me to purchase my car (which I love!)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Lease
    by Vaneza from Laguna Niguel, CA | March 14, 2018

    Our family has had 5 cars from here
 They are exceptional

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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