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McKenna BMW

10900 Firestone Blvd Norwalk, CA 90650

(4.9 out of 5) 468 Reviews
2021822020424102659

McKenna BMW is a family-owned Premier New and Pre-Owned BMW dealership serving Los Angeles since 1957. We provide luxury automobiles at extraordinary prices, with outstanding customer service. Our state-of-the-art dealership is one of the Top 20 BMW Volume Dealerships in the USA. Visit McKenna BMW for the Ultimate Buying Experience!

Call (888) 415-7045
Hours of Operation
Monday10:00 am-5:00 pm
Tuesday10:00 am-5:00 pm
Wednesday10:00 am-5:00 pm
Thursday10:00 am-5:00 pm
Friday10:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED
Monday8:00 am-5:00 pm
Tuesday8:00 am-5:00 pm
Wednesday8:00 am-5:00 pm
Thursday8:00 am-5:00 pm
Friday8:00 am-5:00 pm
SaturdayCLOSED
SundayCLOSED

McKenna BMW Inventory

McKenna BMW Reviews

Ratings and reviews of McKenna BMW are from Cars.com

Overall
4.9 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Racially profiled by Terry Herrera sales mgr
    by David G from LaMirada, CA 90683 | April 01, 2021

    This business is in my opinion is not a Hispanic consumer friendly business. To say that I was racially profiled by the sales manager Terry Herrera is putting it lightly and trying to be polite because I know this is a public site. But I feel that other consumers need to know that, before visiting this establishment. I am Very disappointed with my recent experience here at this dealership. I'd leased a BMW here a few years back and the customer service in my opinion was the best at that time. Well I must say that a lot sure has changed for the worse since then. I went in this past weekend and found an X5 that I planned on purchasing but after dealing with the sales Manager Terry Herrera and the shockingly horrible customer service she gave me yesterday I don't believe I'll ever be returning to this dealership for a vehicle. After working out all the financial details throughout the day with her I was given an appointment by Terry to be at the dealership at 6:30. I arrived at the dealer on time and was told to have a seat and they were gonna be right with me. I waited an hour past my appointment time and I decided to ask how much longer it was going to be and Terry said that there were people placed in front of me for financing who didn't have appointments. (People I was told had literally walked in right before me and just happen to be Caucasian) Terry made a point of saying "well haven't you ever bought a car before? " Like that was supposed to help me understand why she placed people ahead of me with no appointment and then expect me to wait 4-5 hours to be seen. This was a very disappointing experience when all I was there for was to complete the financing paper work and give my down payment. All the details had already been worked out. Her customer service was beyond horrible. So as I walked out the building to leave I looked back and Terry was talking to one of the customer that she placed ahead of me and was laughing and appeared to me mocking me. It Feels sad to say that I was made to feel like I was placed at the end of the line because I was Mexican. Never been treated that way before at a business and it was a real eye opener. I don't recommend coming to this dealership for car buying and especially if you're of Hispanic decent. I doubt I'm the first customer Terry has treated this way.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Very polite and honest service -- no hustle.
    by Joe from Los Angeles | February 08, 2021

    They were straight forward and honest with me. They gave me good advice on my trade-in that I am grateful for and the whole process went smooth.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service
    by Gonzo L from Palmdale, CA | January 17, 2021

    I started searching for a certified 2019, BMW X3, last October 2020. Through CARS.com I found several places within 100 miles from my home. I then started the elimination process based on equipment packages, price, miles driven, etc. Once I found the car that came closed to what I wanted I contacted that dealership, in this case, McKenna BMW. Immediately I received an email from a salesman named Stanley and we talked about my expectations, what I was looking for, and how I wanted to handle a purchase if everything I wanted was met by the dealer. Stanley was humble, professional, honest and more importantly he listened to my requests and concerns. With the information I provided him with he searched his inventory and found me a 2020, BMW X3, with only 5K miles (demo car) with the packages I was looking for. The price was also only $1400 more than an older model with more miles. He provided me with all the necessary info and websites available to start a purchase process with the understanding that not until I saw and test drove the car that I would make my final decision. We then set an appointment date and time to finally meet and see the car. I live approximately 89 to 101 miles from the dealership so I did not want to waste my time or the dealership’s, I wanted everything to be easy and ready for a final decision. Upon arrival at the dealership we were met by nice friendly people and then finally met Stanley and his manager. They never pressured me into buying the car, they explained the purchase process, warranty, etc. The BMW was what I had been looking for, I test drove it and because we had initiated the purchase process days prior (finance approval, down payment, and monthly payments) the rest of the paperwork was completed in a timely manner. I want to thank CARS.com for making my vehicle search a fun and easy one and I especially want to thank McKenna BMW for working with me to find me the car I’ve been dreaming about for the last 4 months.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Never Heard From Dealer on Cars.com
    by BillC from Covina, Ca | May 28, 2020

    Asked for information about a vehicle McKenna had on Cars.com and I never heard from the dealer in regards to the availability, financing, or even an appointment to visit and see the vehicle in person.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Go elsewhere. Everyone is rude and entitled.
    by Christian H Reus from Corona | June 10, 2019

    My experience at McKenna BMW was a pain. I wanted to ride out my new car high until I wrote this review to see if I still felt the same dissatisfaction, and I still do. My pregnant wife and I arrived at 11:30AM, and we finally left at 7:45PM. 8 hours to finally get off the lot with a car. First off, they were very possessive of the service history. They did not want to disclose that and had the excuse of, "it's locked in someone's office and they are not here. Reach back out to us on Monday and we'll get that to you." Well, I reached back out and I still have not received a response. Also, it is courtesy that we are gifted leather BMW key chains for new purchase. Their excuse was, again, "Our parts department is closed." We were only offered a 8 ounce water once in the 8 hours there, and we were starving by the time we left. As a frequent BMW customer, we were neglected by McKenna BMW staff. Nothing was done to accommodate the long wait, and there was a hint of disrespectful attitude with the McKenna employees towards my wife and I. It seemed as though the root cause stemmed from us being young and feeling they could take advantage of us. I am very satisfied with the car. But the experience even after giving them business? Disappointing and unsatisfactory. I'll firmly route all my friends and family to BMW dealerships elsewhere. Not worth it at Mckenna.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    TRASH NOAH S.
    by BEWARE OF NOAH S. from Norwalk, CA | May 20, 2019

    Noah is such a liar. This guy does not know how to tell a single truth... I cannot believe that he is still employed here. Terrible person and I am glad I did not purchase my vehicle with him and his "team".

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2nd BMW from Mckenna
    by ttrask12 from Orange, CA | February 27, 2019

    outstanding staff, outstanding product, overall joy. this is my second lease here and most likely will come back for my 3rd. big thanks to calvin, omar, and tony the genius and tony cruz for doing the lease inspection.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great deal from mckenna bmw!
    by kaizusteve from Ontario, CA | February 27, 2019

    was able to walk away with a great deal on a service loaner and I am beyond elated! I came in for a new x1 but wanted a lower payment so stanley suggested that we take a stab at service loaners and it worked out with LITTLE and i mean LITTLE negotiating. I am very happy

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    enjoyed the process, enjoying my new bmw even more
    by aaaaronr430i from LA, CA | February 27, 2019

    the sales team(stanley, tony, lawrence) were incredible. absolute pros, I was in and out in a matter of 2 hours and was able to spend the rest of the day enjoying my 430 converty

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience with Christian
    by Dan from Irvine, CA | February 26, 2019

    Just dropped in to test drive a BMW 340i. Christian let me take the car for a descent test drive to get a great feel for it. He had no problem with the Costco price negotiated. When I told him I would be back in the morning to buy, he asked what time. I told him a time that I didn't realize was 1/2 hour before they opened, but he agreed without mentioning that and met me on time. The buying process (and financing with Mike) was painless and the experience as easy as it gets.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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