McGrath Acura of Westmont

McGrath Acura of Westmont Reviews

Ratings and reviews of McGrath Acura of Westmont are from Cars.com

• (5.0 out of 5.0)

  Acura MDX A Spec

  by Sam Abe from Des Plaines | January 05, 2021

  Matt Lacey of McGrath Acura Westmont was very professional and made our price range work. He was courteous and knowledgeable. Support staff nicely detailed the car and gave a good tutorial.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent service

  by Vijay from Westmont, IL | December 19, 2020

  I did my oil change with B12 service for my 2014 Acura RDX. I thought getting it done at a dealership store would be expensive, but they applied the coupons they have and tried to help me with best price without compromising on the quality of the service. I have been with McGrath Acura of Westmont since past 3 years and I will continue to get the service at this dealer.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Honda

  by Endri Shehi from Lombard | October 16, 2020

  Chris and Mitch were very good and helpful and able to get us a solution financially and helpful during the process all way over it

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Sandra

  by Sandra Meland from Downers Grove, Illinois | September 15, 2020

  It was so easy for me to drive in for my services. No confusion at all! The girl was nice when I made the appointment, and BJ greeted me as I pulled into the service department and helped me throughout and he was very friendly and smart it was very easy to wrap up my payment and go out and find my car which was nicely washed which is good for me because I have a hard time getting out and about! I got the service that I wanted and an important improvement that I needed!

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Do Not Buy A Car From This Dealer

  by Outofstate from KS | September 09, 2020

  ONLINE BUYERS BEWARE. I was a first time car buyer needing to find a vehicle quickly because my current one had broken down. I found a beautiful Acura online through TrueCar and was contacted by a sales rep Angel from Chicago. I had no idea what i was getting myself into as I was out of state and never bought a vehicle myself. My communication with Angel was brief and he preferred to communicate through text on his personal number instead of speaking on the phone which I thought was odd and a little unprofessional. But that wasn’t that big of a deal to me. The problems arose when I would try to reach him by phone and he would say he’s too busy or I would leave a message for him to call me and he wouldn’t. Luckily, I was able to have the car shipped after sending in paperwork but once the car arrived I had to call and ask for a temp registration. Why they didn’t send the vehicle with one is beyond me. I couldn’t drive the car for the first few days. I was then given a temp tag through email that expired in a month. The whole process was incredibly confusing and he never had specific answers or details. After numerous texts back in forth I was told I would need to handle it. I had to google and call my local DMV several times in order to figure out what I needed to do to get the car registered. Then after a few weeks I was told they were handling my license and registration. At this point I was texting Angel once a week asking what the process was for getting my vehicle registered before the temp expired. I was promised It was processing and I didn’t need to worry. After several follow ups on my end, He finally gave me the information to the licensing office a week before my temp expired in which they told me they weren’t able to process it themselves because of my States laws. The day before expiration they finally sent me the paperwork to get the car registered. Sue from that office was great and understood the urgency. I spent WEEKS believing I may have been scammed because of the lack of communication and urgency. I was so frustrated and upset with the lack of clarity and absolute disregard for my time. I’m not sure if it’s because I was out of sate or because I’m a woman or both. The excuse was always theres a power outage or Covid which I completely understand but I just wish they would communicate that instead of me having to follow up a million times before they give me an explanation of why their response/action was taking so long. I will never purchase from them again and I would NEVER recommend this dealership to anyone.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  CELchicago

  by CEL from Chicago IL | September 09, 2020

  Great place to buy a car. Really enjoyed working with Mitch to find the right car. Also a very nice atmosphere throughout. I would recommend this dealer to everyone.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Leasing

  by Jdawson65 from East Moline Illinois | July 14, 2020

  Great experience on leasing another Acura MDX. Professional staff made it quick and easy. Fast approval through Honda financial services. I drove 158 miles to use this dealership.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Mr Rudy

  by Rudy from Clarendon Hills, IL | July 07, 2020

  They are Prompt. Polite. Will answer all your questions. I had tire yesterday was out the door withe a repair by 1pm the next day.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience!

  by JJ from Downers Grove, IL | June 28, 2020

  Excellent experience upgrading my lease at McGrath Acura of Westmont. This is my fourth Acura but my first at this dealership. Dana, the Upgrade Program Department Manager, is fantastic to work with. She made the entire process so easy and seamless while taking the time to answer all of my questions. I couldn't be happier with this experience. All staff with which I interacted were friendly and full of information. I first learned of this dealership while getting my previous RDX serviced. Rachael, a service advisor, was also great to work with. Highly recommend.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Quick, painless and pleasant

  by Chris from Clarendon Hills | April 24, 2020

  From the minute I walked in the door the whole McGrath Acura of Westmont staff was nothing but helpful. They made picking out and test driving a new TLX easy, no hassle pricing and through finance and delivery a breeze! I can’t think of anyone I’d rather do business with!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 1 - 10 of 189 Reviews