Maximum Auto Outlet

4.1
Hours of Operation
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–9:00pm
Sunday
11:00am–5:00pm

Cars on the lot

397 cars available See all Cars

Dealership reviews

4.1
Rating and reviews of Maximum Auto Outlet are from Cars.com and DealerRater.com

399 reviews

stay far away!!!

1.0
by Ray C on Oct 11, 2021

stay away !!! no warranty given at all , the car we bought 2013 audi s7 they have known transmission troubles, said transmission was fixed with new clutch, the transmission stopped working in 500 miles, now i’m stuck with a 10k transmission bill. plus we found suspension safety issues worn out control arms, make sure you get a pre sale inspection from an expert !!! and don’t trust them at all

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall facilities 2.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Scammers! This is the worst place to buy a car!!! I...

1.0
by Theresa on Oct 08, 2021

Scammers! This is the worst place to buy a car!!! I called this dealership to confirm they had the type of car I was looking for and they indeed confirmed. When I arrived I waited 30 min for service. I knew exactly what I wanted so my selection and test drive was quickly. I told the salesman I found the car that I was interested in buying and wanted to move for the car price sticker was advertised for $12,995! I was a cash buyer! When I arrived inside they 1st stated they couldn’t find the car in their inventory and then they said the price in incorrect they now want to charge $14,995! This was the dealerships fault and they refused to accept the mixup and were unapologetic about their inconvenience. I also felt they were racist in their attitude towards my family. I would never recommend anyone to waist their time here! Take your money elsewhere where it would be appreciated!

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.

WARNING: stay away from this dealership, wait to you read...

1.8
by RacerM on Jul 23, 2021

WARNING: stay away from this dealership, wait to you read about my crazy experience with this dealership. I was looking for a BMW M5 F10 (2012-2016) car with a 6 speed manual transmission, the last style before BMW eliminated the 6-speed manual from the M5 lineup. They are very rare, I was looking for two years for this type of car. When I found one near me (less than 2 hours driving time), I contacted the dealer listing the car in Dec 2020. The dealership, Maximum Auto Outlet in Manassas Park, VA offered the car. I drove 1 1/2 hr to the dealership. The car looked really good, they let me drive the car, they provided what appeared to be a really good buying experience. They provided me with a CarFax that said there were no reported accidents with this car. However, this car being rare, I overpaid the Nadaguide value of the car by $8000 to get the 6-speed manual transmission. While the price was very high, I felt that the car was worth it to me, no accidents, mileage not too high. I had a little pressure from them to buy it that day, (another buyer is ready to go now if you don't buy it), I put the deposit down and scheduled the following week to pick up the car. Everything looked good at the time I picked up the car. THEN THE PROBLEMS STARTED the following week, not a mechanical problem that the dealer can wash their hands from but an unexpected issue. Glass starts falling inside my trunk within the first week of ownership, very weird, never had that happen before. I cleaned it up, next week again, little pieces of broken glass, again. After a few weeks of this it still did not stop. I sent a message to the salesperson who sold me the car, they said they would talk to management, no further response, I contacted again, no response, I took pictures, sent them to the dealership, no response. Glass still kept falling into my trunk, into my items in the trunk. This has kept happening through July of this year 2021, if I don't clean it up every other day it keeps accumulating. I had a small incident with a deer in July 2021 and took the car to a BMW body shop, when they did the estimate, I mentioned the experience about the glass. The experts at the BMW certified body shop were quick to point out that the glass had been replaced with non-BMW parts and with bad fitting, wrong moulding. They also pointed out multiple body repairs not disclosed by the dealership. I was not happy, I contacted the salesperson again, then asked for compensation to replace the incorrectly installed glass, and to clean up the broken glass that was still falling in the trunk of the car. They refused, this problem happened on their watch, they either replaced the glass with a badly installed cheap replacement or knew about the falling glass, the dealership could not have had a car for a few months and not see the falling glass. They also failed to disclose the glass and other body shop repaired damage (4 places, front two places, rear side and rear window), they were deceptive, they are the experts, they have hundreds of cars on their lot, they knew what they had and failed to disclose all the known defects. This is a deceptive dealership and you should stay away. They hide behind the CarFax by doing the repairs themselves and then not reporting the repairs. Reviews are the only way to get their attention, besides lawsuits, the BBB won't do anything if the car is not new, so we the consumer are stuck and get ripped off by these unscrupulous dealerships.

Customer service 1.0 Overall experience 4.0 Does not recommend this dealer.

It's a bunch of men that does not keep their word when it...

3.0
by Moni on Jul 06, 2021

It's a bunch of men that does not keep their word when it comes to the vehicle or the servide.that is.provided they just continue to play phone tag thinking that u will go away bad service and lemon cars

Customer service 5.0 Overall experience 5.0 Does not recommend this dealer.

Do not purchase from them

1.0
by Jacori on Jun 15, 2021

Company sells cars on purpose.. to people have had 75 percent reviews all bad same thing do not buy from this seller .. Worst experience ever !!!! Sells bad cars 🚗

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Buying my first car

1.0
by J on Jun 14, 2021

My experience was horrible. First I would like to say I bought a mustang gt 2015 with 57k miles on it for 30 thousand dollars. On the test drive I noticed that the air was not working so I told the salesman special k , and they took it to the back. He told me that they were going to check everything which was a lie. They didn’t check anything else.Also I was not asked by the salesmen for a warranty on this brand new car that I just bought for 30k.I was just given paper work to sign for the car. Within a week I’ve had to replace the shifter which was 1200 a check engine light popped up. Also sold me the car with no oil in the car. After that was fixed I thought everything was running smooth until 2 weeks later not even 3 weeks of ownership the car started to misfire. So I decided to take it to the shop and I was told that I needed a new engine which costed me 9,600 dollar. This place sold me a lemon for 30k dollars and they know everything that’s been going on and Mario the gm always say he’s on his way to his office every time we try to get information on what they going to do. With selling me a lemon car. DO NOT I repeat do not buy from this dealership if u do not want to get scammed.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

An Amazing First Time Buying Experience!

5.0
by Mabel on Apr 19, 2021

I was helped by Mr. K at maximum auto and he made the experience great! He even helped me find an amazing insurance to give me full coverage for my vehicle! Would highly recommend!!

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.

They do not respond to my emails!!

1.0
by Andrew on Apr 12, 2021

I was interested in a rare car that they carried. After sending my request for more information through Cars.com, I received an e-mail from Carlos C. He told me to ask any questions through phone or simply respond to that e-mail with questions. I responded to the e-mail. I asked since it didn't have a free CarFax how many owners it had, whether it was a smoker's car, and if it had been in an accident. But, Carlos never responded! I resent the e-mail 2 additional times, and still, no response, and I checked my junk mail!! Finally, I discovered the car from a different website that provided a free Car Check, and sure enough, it had been in an accident! Probably the reason Carlos didn't want to respond. Obviously, this dealer would rather not respond than tell the truth! Glad I didn't go through a buying process here! I would recommend to stay far away from this dealership.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

PLEASE READ AND AVOID THIS PLACE!

1.0
by Nicholas Force on Jan 27, 2021

Purchased a 2009 Audi A3 Quattro with 69K miles for $9000 from Antuan. After two weeks of smooth driving, the Check Oil light came on and car was running very rough. The oil level was showing very low on the dipstick so I took a look underneath the vehicle to find a hole steadily dripping oil (dripping again within a minute or two of wiping clean with paper towel.) I called the dealership and Mario, the manager asked for me to email them photos of the leak and they would call me back immediately after checking out the photos. I never received a call back and then they specifically stopped answering calls from my direct number altogether. I called from a different cell phone number and they answered immediately... When I told them who I was, they say, "Sorry, the manager is in a meeting right now and we are not allowed to give you his cell phone number. Can I take a message?" I find the manager's cell phone number on a previous email I had from him; he answered on the first ring and confirmed that he was NOT in a meeting at all and not sure why the front desk had told me this. He says, "But can I call you back in 10 minutes after I get back to my desk and checkout your paperwork?" HE NEVER CALLS BACK AND AGAIN, AVOIDING DIRECT CALLS FROM MY NUMBER WHEN I TRY TO CALL BACK. I had my mother call up and he answered immediately again so I know they have caller ID and have my cell number somehow marked as "Do Not Answer" at this point. Here I was trying to get my fiance a newer, more reliable car at almost $10,000, but it is now undriveable after 3 weeks and the dealership refuses to do anything about it. On top of the huge, leaking hole, there is NO WAY the rotors on this vehicle passed VA inspection (photos attached of rotors with deep grooves). They even refuse to give me the name of the "3rd Party" shop who performed the inspection so I can call and research myself. We also had issues with the aftermarket stereo during the first test drive in which they said they would absolutely look at free of charge if we continue having issues. The stereo is now completely stuck on an Error screen which will not allow me to do anything to it and they won't even help with this verbal promise that they made. This is a very shady dealership that is not even attempting to help with the $9000 car they sold with a hole in the bottom of the engine.... PLEASE BEWARE!!!!!! GO SOMEWHERE ELSE UNLESS YOU WANT TO BE RIPPED OFF AND LEFT WITH A JUNKER VEHICLE WITHIN WEEKS OF LEAVING THEIR LOT!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.

Best dealer ship in town

5.0
by Angela B on Jan 26, 2021

My salesman name was Doug and he was the best very professional and knowledgeable Pedro was my finance person. He also was very professional and knowledgeable. The whole process was less then 2 hours. If you’re looking to get a used car please ask for these guys.

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
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