Matt Castrucci Honda

Matt Castrucci Honda Reviews

Ratings and reviews of Matt Castrucci Honda are from Cars.com

• (5.0 out of 5.0)

  Best experience 3 times running!!

  by DanA from West Chester, OH | October 30, 2020

  This will be my 3rd lease through Castrucci Honda. Every time I come in they immediately greet me like family, and make sure I get the best service possible. I whole heartedly recommend this dealership to anyone who wants to feel valued, and you aren't just here to spend money.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Horrible Customer service

  by Huey from Roberts | August 21, 2020

  Never again! Avoid like the plague! No respect and the word professional does not exist in their vocabulary. Plenty of other options out their, why would you give your business to a place that wont treat you right.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  It All Adds Up To Failure

  by Blanche from Xenia | July 08, 2020

  What do you get when you add overpriced vehicles with non-existent customer service? You get this dealership. They're one of the worst dealerships I've ever encountered. Please avoid them, even if you have an impulse to buy one of their products. You can find a better priced one elsewhere at a lot with courteous staff members.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Robotic Customer Care

  by Brian from Wilmington, Ohio | February 25, 2020

  I reached out to the dealership regarding a used Kia Forte and received a manufactured reply stating they'd contact me soon. That day never came. If they're not willing to begin the initial process, I doubt any other phases will be satisfactory as well.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  2009 Toyota Tacoma

  by Frank from Kettering, Ohio | January 28, 2020

  One of the most pleasant used car purchase experiences I've had. No pressure to buy something I didn't want, eager to make the sale. Worked with me on the price and made the purchase process as easy as possible. I'd go back!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Disappointed with quote

  by OhioRiverman from Dayton | August 05, 2018

  I was tempted to go here since they had a 20% coupon. They quoted a price of $1000 for a brake job including rotors. They also quoted using after market parts of $850. What dealer uses after market parts? Really shady, a sign of doing business at any cost. Dealers are strictly required to use OEM, that ensures quality and maintains the warranty. I went to another Honda dealer and they quoted a price of $850 including rotors and tax. Do the math, that $1000 quote would cost $800 after the coupon. With tax, the same as the other Dealer. So essentially the coupon was useless. Get your car repaired here at your own hazard. I plan on writing a letter to Honda letting them know that their Dealer is using after market parts.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
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