Massey Hyundai

Massey Hyundai Reviews

Ratings and reviews of Massey Hyundai are from Cars.com

• (5.0 out of 5.0)

  New Car

  by Joseah from Moth | October 08, 2020

  Love the experience. Great customer service and staff are honest and professional. Can’t find a better Hyundai dealers around that treat customers like their own family. Thank you Massey Hyundai for the great car buying experience. Enjoying my new Elantra.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  I love this place. 5th new car purchase

  by Amber w from Greencastle,pa | August 13, 2020

  These people are great. This is car #5 for me and I will continue to purchase all our families cars from here. They treat you like family!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Public service announcement

  by Ian Terry from Hagerstown | August 05, 2020

  1 star is as low as it will let me go but if I could, it would be zero stars. I purchased a Certified Pre-Owned vehicle that now smells like an ashtray. I cannot drive the vehicle without getting a severe headache because of this. When I looked at the vehicle, it had a very strong fragrance to it. Probably to cover the smell up as I did not smell any cigarette smoke. Now, I do not have a very good sense of smell due to the job I have so when I brought this vehicle home after purchase on a Friday, I had to take my 3 kids somewhere for their first ride in it. They almost immediately started complaining of the smell and now I cannot allow them to even ride in the car unless weather allows the windows to be down. I called and set up a time the following week to have them do something about the car. When the day arrived I had made up my mind that I would be returning the vehicle due to them selling a vehicle that was certified pre-owned but did not meet those requirements. There's a spot on their checklist that specifically says vehicle will have no strong odors or fragrance smell to cover up. So for whatever reason, I was directed to the finance and service managers to get this resolved. I ended up reluctantly agreeing to dropping off the vehicle for the service manager to use his $15,000 machine he mentioned this amount several times to get the smell out. I did this because they said it was my only option. I was pissed, felt taken advantage of and in the end have a car that still smells like an ashtray. The smoke smell did get reduced for a day but the fragrance smell was still overwhelming. I ended up finding fragrance wafers under the seats too. The cigarette smell is back as strong as ever now and I don't know what my options are. No one apologized for any of this at Massey and no one even followed up to see if the smell was gone. If I had the money I would be taking them to court to try and get back at least the difference in cost between a certified pre-owned and a regular used vehicle. That is a significant amount of money from what I can see. I told the service manager that this is what I would be doing and he assured me that his $15,000 machine would get the smell out. In conclusion; do not under any circumstances buy a certified pre-owned vehicle from them because the checklist that they use is obviously not followed. I have not yet contacted the consumer protection division at the Maryland attorney general's office but do intend on doing this soon.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  2020 Hyundai Tucson

  by Thedabelle Koogle from Hagerstown, MD | June 18, 2020

  Stephen Saunders fantastic. Received first responder discount, very upset with financing by Hyundai. COVID19 other dealers offering better rates. Steve very knowledgeable and friendly, and a phone call away.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  bad service all around

  by ashley from harpers ferry wv | May 01, 2020

  If you go here, dont expecr to actually teat drivs the car before you buy. They literally want you to sign before you drive it. The salesman adam aouldnt give us a dealer tag and literally told us he was going to get it and before we knew it he had me and my husband seperated thinking i was driving the car and he was signing the papers. It was toward the end of the closing day and they just wanted us gone with a sale in their.Pocket. We loved the car and now its a day past warranty on a monday and they wont work something out with a abs light on. Pitiful customer care

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Mrs. Himes

  by Misty D Himes from Smithsburg Maryland | February 03, 2020

  Massey Hyundai is a good place to get a used vehicle. The Service department is also good. I gotten my vehicle serviced there. I have a 2010 Hyundai Elantra.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  MJBRPB

  by Martha Butts from Myersville, MD 21773 | November 19, 2019

  Had my car towed in for flat tire. The tire was repaired and the car ready same day. Everyone at Massey goes above and beyond.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Would not give me a price unless I came in

  by D. Brooks from Winston Salem | September 19, 2019

  We buy our cars out of state because it is cheaper. Massey would not provide a price on a car unless I actually flew in to meet the salesperson.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Easy buying experience

  by Great Experience from Greencastle | May 28, 2019

  I found the Kona I was looking for in the large selection of cars they have.I was impressed on how fast they had my paperwork completed and me on my way home. Thanks to my sales man Doug.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Amazing

  by Tiff from MARTINSBURG WV | February 11, 2019

  Reggie was so amazing. He made my whole day. Life changer. And I greatly appreciate The Massey Family. Thank you Thank you Thank you Thank you

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 1 - 10 of 52 Reviews