Auto.com

M'Lady Nissan

5656 Northwest Hwy Crystal Lake, IL 60014

(4.5 out of 5) 297 Reviews
288

While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Please verify any information in question with a dealership sales representative.

Call (815) 788-6518
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

M'Lady Nissan Inventory

M'Lady Nissan Reviews

Ratings and reviews of M'Lady Nissan are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Damage to my car
    by Brandon Mason from Crystal lake, Il | September 17, 2020

    Make sure to take before and after pictures of your vehicle before entering this Dealer's service. Had my GTR serviced for a flat tire, and when I left I had 2 new dents in my front nose bumper. When I returned to show the damage, I asked if they can pull up footage of the car entering service to prove there was no damage and was told the damage was too small for the camera to pick up.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2017 Frontier leaky valve cover gasket.
    by Stewart from Cary Illinois | July 23, 2020

    Great experience! Bypassed my expired warranty and repaired the problem free of charge. I plan to use M’Lady services for future repairs. Not sure what else I can say...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Profesional and easy to work with
    by Gino B from Northbrook, IL | June 05, 2020

    I worked with Jay Alvarez from sales and Klaudia was the internet contact. My experience was they had the car they advertised and very competitive price. Jay knows his business and we quickly had a transaction.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Broken Windshield
    by Josh Cummins from Crystal Lake Il | May 01, 2020

    After purchasing an interior and exterior paint and scotch guard package and having the service work done, my windshield was damaged, and the service department will not accept responsibility

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Nobody cared I was there
    by Don from Algonquin | November 21, 2019

    Stopped in to look at Altima. Walked around in showroom for 15 minutes. Even got into specific vehicle and examined both front and back interior and full exterior. Went 2 feet outside front window and proceeded to do the same with vehicle outside. NOBODY said hi or can I help you. Plenty of staff available inside. Great way to conduct business. NOT!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible, just terrible.
    by Go Hawks from Geneva, Illinois | October 01, 2019

    I was returning to this dealership for my second car in 5 years. I absolutely loved the experience the first time around and was hoping for the same this second time around. I purchased a murano, and I noticed the second I got home the back door would not open. None of the buttons worked. When I called and my wife called to get it fixed, I was simply told that I was in a hurry with the car purchase and that is why the door does not work. I had no idea that my two hours of time spent there would make it so one of the 4 buttons on the key fob would not work. I would think a brand new car would not have this issue. On top of that, I was the problem and no responsibility taken by Nissan. I guess they have my money now so why bother. And yes, I was in a car accident a week before and did not want to spend hours looking for a car. I chose one in the first 5 minutes and man had I known I was going to be the reason the brand new car did not work, I would still be at the dealership to make sure everything else worked. What a joke. I will never purchase a car from here again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Shady Dealership
    by Mike from Lake zurich , IL | June 14, 2019

    I have never been played so bad. Don’t ever take their word for anything. They screwed me bad! They played me bad! Manager gave me their word they would hold onto a car after I sold my car to a private seller and and secured my loan which took 1 day. I stayed in contact with them numerous times letting them know I would be by to purchase car. I contacted them 1 hour prior to purchasing to have ready. They sent me an email saying it was sent to auction. That is total BS. They did not have the decency to communicate this with me. I have never written a review in my life, but this was by far my worst experience I’ve ever had. They will probably respond to this review and say they did a service check and had issues with transmission. More BS, car was 2017 with 25000 miles and still had warranty to 60000 or 100000. There is so much more to the story, but I don’t want to waste anymore time with these people. They seemed like great guys. Just beware they aren’t who they say they are.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Nissan sport rogue SV - Sam - awesome dealership
    by Sam R from Northbrook | May 18, 2019

    This is the best dealer out there I bought 5 cars in two years and I feel so satisfied by all the members of the Mlady team Mir Ryan Abe > A

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New Customer
    by Myra Wilkins from Woodstock | March 26, 2019

    Had a very pleasant experience from start to finish during the purchase of my Altima. Russ was very helpful and knowledgeable about the vehicle. He took his time answering questions and explaining the features of the vehicle. The financing went smooth as well. I am very happy with my purchase!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible Buying Experience
    by Patty from McHenry, IL | February 28, 2019

    Went in expecting the typical car dealership experience, and got what I paid for. High-pressure sales team frequently ignored me or talked over me to speak to my husband, even following us to the car making sexist remarks when we went to leave. Watch every pen-stroke with the financing agents, as they attempted to shuffle in options I didn't want and argued with me when I asked for them to be taken out of the contract. I forgot something in the office and had to go back in after the singing and witnessed the financing agent get yelled at by their paint services agent because he didn't force me into the over-priced paint coverage options which "takes money from my mouth". Overall, just a not great experience. If you go in knowing what you want and double (triple) check the paperwork before you sign, you'll be okay - just don't let them sweet talk you into the over-inflated insurance options or financing when you can go somewhere else and get the same thing for a fraction of the cost. Don't bother with any of the add-on features and do your homework before going in (no, you cannot get Sirius XM with some models despite what the agent claims).

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...30
    Displaying 1 - 10 of 297 Reviews