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M & F Auto Sales Albuquerque, NM Reviews & Cars for Sale

2922 Coors Blvd NW Albuquerque, NM 87120

(4.7 out of 5) 239 Reviews
191185

M & F Auto Sales is a family owned and operated used car dealership in Albuquerque, NM. For over 19 years and with 2 different locations to serve you we have maintained an impeccable reputation as the best source for Used Cars and Trucks in Albuquerque. M&F Auto Sales. We let our prices do the talking...

Call (505) 355-6683
Hours of Operation

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M & F Auto Sales Inventory

M & F Auto Sales Reviews

Ratings and reviews of M & F Auto Sales are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Good luck!
    by Spaghettibluecat from Albuquerque NM | July 21, 2020

    I had an appointment to see a specific car and when I got there no one seemed to know I was coming. The specified car had to be brought out and it had a dead battery. The salesman I was to meet with wasn't there either but showed up after the test drive. The car was dirty and no one has called to follow up even after my husband showed up to test drive it the next day. I don't like pushy but this is the other end of the spectrum.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Worst
    by Isaac from Albuquerque, nm | June 07, 2018

    Worst experience I've ever had with any place I'll never ever shop here or have any of my friends co workers and family shop here. Got a jeep and was making nosies and they kept my jeep over 2 weeks and gave it back to me said cant fix noises after I was promised they would be fixed and would do a trade or let me walk away from the deal. Will never come back and will make sure anyone I know does not shop at m&f!!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Coors location
    by Larkin from Albuquerque | May 31, 2018

    Hi,well the first two Sales people I talked to never called me back, so do they want to sell cars or not?! John has been excellent and helpful, thank you Mr.Black!!!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Worst dealer ever
    by Chad P from Albuquerque, nm | May 09, 2018

    Beware of this dealer! They asked me to sign blank purchase documents under the guise of 'incase they make a mistake.'. I had to sign docs three times and wait over two weeks for the bank they selected to have all the correct documents to finalize my loan. During these multiple do overs I requested to return the car since they could not get the paperwork right. They refused. I negotiated my contract including the top or the line auto warranty. After return to sign the purchase agreement for the third time they failed to disclose the had dropped the premium warranty to a lesser warranty without dropping the price. It was only when I took the car in for a water pump and was refused coverage under the lesser warranty that I discovered their deception. In December they contacted me after a bad review only to tell me they would get back to me. They never did until I updated my review. The owner contacted me asking me to take down the review. I requested a solution of trade in towards a different car but he had already negotiated a deal with the warranty company president that benefits him by not making me whole. I strongly recommend you look elsewhere. If you are intent on a car they have write down all they promise during negotiations, verify the final contact matches their promises and be sure to record them as they are recording you. Yes, they're recording You during the finance portion and not for your benefit. Now that I want to trade it in or sell it I find that reputable dealers won't take it because it has had too many owners. This is something I asked the manager about at the time and he assured me that it was normal for this time frame. This explains why the car lot won't even take the car back itself even though they sold it to me. If all that wasn't bad enough I found out that there were 10 credit pulls on the same day I bought the car when I was only told about One Again go anywhere else

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellence at its best
    by Jonathan Valenzuela and veronica Sanchez from Albuquerque | March 12, 2018

    Honesty and integrity. These peoples profesionalist is through the roof. They mean what they say and say what they mean. I work at a dealer and will not buy from any where else. Go see Tom and the general manager to get the most out of what's usually a hassle. Their level of honesty will make you feel right at home.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Poor Service
    by Walker from Albuquerque NM | November 14, 2017

    They were great on the sale of the vehicle but follow up on service of vehicle very poor communication and service was not done correctly the first time

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer Beware!
    by Unhappy Customer from albuquerque | April 23, 2017

    I found a 2003 Ford Excursion posted by M & F Auto Sales. I contacted the sales manager "Jeff". After driving and walking around the vehicle I noticed that there was a broken trailer wiring harness and bent harness hanger, a heavily sagging head liner, and the truck was dirty and had never been detailed even though it had sat on the lot for over 2 months. I brought these issues up to Jeff and he said that if I bought the truck he would fix them. I requested that since he already had the vehicle to do the repairs and then I would come back and purchase the truck. About one week went by and I never heard back from Jeff. I went back and found that the Excursion was in the same condition I had left it in. I brought this to Jeff's attention. Jeff said that he was not sure what I had wanted repaired and that he would take care of it. About another week went by and I was contacted by Mr. "Garcia", a sales representative from M & F Auto who stated that the Excursion was ready. I went back and found that the Excursion was detailed but the issues I advised them about were still not repaired. The trailer wiring harness was now held up by a plastic wire tie and the head liner was still sagging. Mr. Garcia said that they were still uncertain of what repairs I was talking about. Since the last visit the Excursion sold and I was not given the opportunity to purchase the vehicle. Since the mechanical shop is located on the property and M & F Auto offers a 1,000 mile warranty post sale I thought this was an absolute lack of customer appreciation. Buyer Beware!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Hey Jude!
    by Greg from Albuquerque, NM | April 05, 2017

    We appreciate the great customer service and polite and friendly approach by Jude Laris. We also liked the professional and friendly approach of the other staff members we encountered. As a repeat customer, I think M&F a great locally owned business to buy a pre-owned vehicle.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mr. Jude Lanis
    by Richard B Jones from Albuquerque, NM | September 02, 2016

    I would to express how professional and courteous Jude was in my Auto purchase. He was able to secure me the best deal possible. He made the extra effort to put me in the vehicle of my choice. I look forward to doing business with Jude in the future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome experience
    by Alisha Herrera from Albuquerque | August 30, 2016

    They did whatever they could to help me and I walked out a happy costumer!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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