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Luther Westside VW

2370 Highway 100 S Minneapolis, MN 55416

(4.8 out of 5) 539 Reviews
17539

Call (877) 244-1658
Hours of Operation
Monday8:30 am-9:00 pm
Tuesday8:30 am-9:00 pm
Wednesday8:30 am-9:00 pm
Thursday8:30 am-9:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Luther Westside VW Inventory

Luther Westside VW Reviews

Ratings and reviews of Luther Westside VW are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great experience from afar . . . thank you!
    by Chris Z from Grinnell, IA | September 19, 2020

    When you live in a smaller market, sometimes you have to cast a wide net to find the vehicle you want. For many people, COVID has introduced them to remote negotiation/car buying, but out of necessity, I've done it for years. I've been to Chicago and Dallas, and this was my second purchase from the MSP area. My recent experience with Westside VW is right at the top of the list in terms of any of them. Having bought a boat, I was in need of a new tow vehicle, and after some research selected a used Touareg TDI to fill that need. Negotiating with several dealerships across the midwest/north central US, Chris Palmer at Westside VW quickly proved himself as the one who would "win" the business. We negotiated pricing with a trade-in via email, continuing over a day he was out of the store. We arrived on an agreeable "range" that made sense for me to drive up (4 hrs) to finalize the agreement. In the end, I was pleased when it fell on my "side" of that range. (Word to the wise, it pays to take care of your cars and to tidy them up a little, when it's time to sell or trade. A car is not a dining room.) Chris introduced sales consultant Jeramiah Domino into the process, and he picked up right where Chris left off. We looked over the Touareg, while Chris was evaluating the trade, determined our final arrangement, and completed the ppwk smoothly. In at 10:30 and on the road home before noon, and could have been sooner without a little prep and fuel fill. Chris, Jeramiah, and everyone else I encountered were friendly, competent, and professional. The dealership's tucked into a small footprint near an interstate interchange, but when you get there, you'll be glad you did! Thanks, Westside! P.S. Sorry, Chris, but you don't appear in the list to highlight specific personnel, but I really appreciate you!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Deceit and Lying is there specialty
    by MN MAN from Minneapolis, MN | March 06, 2020

    Great facility and selection of vehicles, but that is where it stops. Beyond that, they will deceive and make up any lie necessary to sell you a vehicle and their specialty is fee gouging through a lease. Ask for an explanation and you'll get the run around or some long-winded explanation that makes no mathematical sense. The car buying process needs to go the route of the home buying where there is a TIL disclosure and all fees should be explicit instead of buried like this dealership will try and do to you.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Buying made easy and stress free.
    by cesmpt from Palm Springs, CA | February 25, 2020

    I was in the market for a used tow vehicle for an RV I just bought. Cart before horse situation! I came across a used VW and reached out via cars.com to the dealer. That she day I got an email from Helton Cerqueira at Luther Westside VW in MN. Unfortunately the vehicle I was interested in had sold that am but Helton suggested a couple other vehicles that they had on their lot that met all of my requirements. After several calls, texts, and emails we reached an agreement on our VW Touareg. The entire process was painless which I have never experienced before. Even with Tesla. There was no stress, no pressure, and all of my questions were answered completely and quickly. I am 100 percent satisfied in the whole process. I do not actually need the car for a few weeks but they are arranging shipping in a timeframe that works for me. I would highly recommend Helton Cerqueira and the Luther Westside Auto Group. Thank you for an amazing experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Quick and Great Experience!
    by Jmani from Inver Grove Heights, MN | December 14, 2019

    I was in the market for a new car since the lease on my old car was almost up. I was looking for something similar to my old car (a Toyota Highlander) on price point, but something a little smaller and with something "extra," like a better sound system, a little "jazzier," etc. I found what I ended up buying, a Tiguan, in orange. I needed black interior since I have a kid who kicks snow and dirt over everything. I located what I ended up buying at Luther Westside. I contacted them to do a test drive and start the process. What I really liked is that they didn't contact me a million times and they made the process very fast. From test drive to purchase and drive-away, it took about 3 hours total. Also, I've gotten some contacts after the fact (and have initiated my own - I wanted a different rearview mirror, for example), but again, not a ton of advertising emails. Maura, the salesperson, was great. Very nice and helpful but not pushy. I would recommend this dealership to anyone. My only complaint is that they didn't offer me a water or something to drink when I visited the dealership :)

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Unacceptable Behavior
    by Jon from Eagan Mn | March 23, 2019

    Our car shopping experience here was absolutely unacceptable and off putting. My brother and I have owned 10 VW/Audis in 5 years, we are very loyal customers. We both are in the market for S4s and went to Luther Westside to see a pre-owned 2016 Audi S4. The salesman, Vince instantly *wrongly* profiled us as 'not serious/joy riders'. First off he condescendingly asked if we actually knew anything about the car we drove 30mins to come see. He had very poor manners and wanted us to commit to buying the car before being allowed to test drive it. Very off put by his attitude. We were not comfortable being forced into commiting to purchase the car before being allowed a test drive. Upon leaving he said "come back when you're closer to buying".

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Found the perfect car!
    by EllieG from New London, MN | September 02, 2018

    Can’t explain how happy I am with this dealership! Everyone was so friendly and helpful and made the buying process so easy. I love my new car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Vince McDonald is a true sales professional!
    by Korey Wrobleski from Eden Prairie | July 19, 2018

    Vince McDonald was a true sales professional. Awesome. Also great team to work with when making a purchase of new vehicle. Great experience. Recommend anyone looking for a new car to call Vince at Westside.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Prepare to be royally gouged!
    by Dan from St. Louis Park, MN | June 14, 2018

    I am SO disappointed with their service. I was told my job was going to be a 2 hour job but 3 days and $500+ later I picked my car up and the engine light is still on and I would need to invest $4500 to make it right. The labor was more than twice the cost of parts and I feel both duped and taken advantage of. Fancy facilities and cheery 'hellos' don't make up for honesty and transparency. Avoid Luther Westside unless you have deep pockets and 3 days to be without a car.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Justin from Fridley, MN | November 28, 2017

    These guys were AWESOME!! They made it quick and easy gonna get the car I wanted. In addition - the next day my check engine light went on and so I took it back and they fixed up my car in a jiff.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    best ever
    by James from Plymouth | August 19, 2017

    i have received the best service for all the cars (8?) that I have gotten form westside

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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