Auto.com

Lustine Toyota

14227 Jefferson Davis Hwy Woodbridge, VA 22191

(3.7 out of 5) 194 Reviews
2745201951114319

Call (703) 291-1417
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-6:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday7:00 am-5:00 pm
SundayCLOSED

Lustine Toyota Inventory

Lustine Toyota Reviews

Ratings and reviews of Lustine Toyota are from Cars.com

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    You will be screwed
    by Brenda JONES from GLADE HILL | January 09, 2021

    I was flat out lied to, Johnathan Naviti told me I was approved and my car payment was $156, I told him I wanted to make sure the payment and the approval was done before I drove 4 hours one way there. He said that I was approved and he promised me the payment wouldn't be any higher. I have all the text messages from him that said that. I get there I was approved but with $1000 down and $100 more a month more. I was livid, he basically said he wasn't sure about the approval and that he was sorry. I asked for the manager and that did me no good. I think it was dirty to have someone drive 4 hours 1 way and be flat out lied to and they never even tried to make it right. I over hear another lady complaining of the same thing. So it seems this is how they run their business. Stay away unless you like being screwed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Smart shopper
    by MTlake ridge from Woodbridge | December 30, 2020

    Great customer service and deals. Really worked with me to get the best deal. Lustine has the best prices in the area. Thanks Michael Ku

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Happy Customer
    by Eve from Waldorf, md | December 23, 2020

    My sells person Jay Abdalla and his manager Carlos were great! I saw the car I wanted. I sent a request for a call back within 15-20 minutes I received a called from Jay. I was Satisfied with the price of the vehicle. I went to the dealership and made the purchase within hours. Great dealership! Great customer service! Thank you Jay Abdalla and Carlos. I

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    today
    by keyvn from manassas, VA | December 21, 2020

    Those who read this, please do not buy a car from this dealer. I do not have a good experience with this dealer. I bought a car from this dealer. Telling me this car is no accident. I trusted them and bought the car. The next day, when I went to see the car, I realized that this car had 4 accidents, and then I realized that the amount of $ 2,000 was more than the price I charged. When I went to the dealer, they treated me badly and laughed. Even the general manager did not help me. I went to him five times and got no results. They have no respect for the customer. It was the worst experience of my life. I do not know how Toyota licensed this dealer unless it sees people's complaints

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Ripped off by Finance Manager
    by Joe from Alexandria, VA | December 21, 2020

    The salesperson was nice recently bought a new Rav4. There was a little back and forth but the online price was honored. Then they put hidden fees which made it about the same average price. Watch out for Doris in finance she will just say sign here and here (electronically) and not tell you what you signed for until its too late. Said either take the good interest rate or the $1000 can't have both. Went with the good interest. Got home and found out I was lied too they gave me the $1000 and gave me a higher interest rate. So Doris lied about having one or the other very deceiving lady, watch out!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    WOULD BUY FROM THEM AGAIN
    by craigB from iJamsville, MD | December 17, 2020

    Used Cars.com and cargurus to look for a used Pickup Truck. Lustine Toyota had the make/model I was looking for. They also worked with me with coming to an agreeable price. My salesman JR was great. He went above and beyond in even delivering my truck to me afterwards. I live almost hour away from the dealership, so that was a plus. When I'm ready to purchase my next vehicle, Lustine will be at the top of the list.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly recommend
    by Mike W from Washington, DC | December 17, 2020

    Great experience! Maverick was our salesman and was great to work with. Was honest, fair and worked to get us a good deal. We appreciated his work towards our purchase and would highly recommend to others!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Fake online price
    by boris from harbeson | December 03, 2020

    This dealership does not honor their online prices. If you see a good deal, call and verify. Once we arrived to buy a car we were presented with a $2000 "freight fee" which brought the price of the car to average unnatractive level.Save your time before you go and ask first for hidden bogus fees.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible!!!
    by Tina from Cleveland, Ohio | November 24, 2020

    Wanted to purchase RAV 4 from them at a listed price of $22,383 and when I called they said that the car is available and they will send me all the paperwork to get the process started for purchasing a vehicle. I even talked to the manager and he confirmed that the car is available for purchase. But then I receive a phone call saying that the car that is listed for sale is a test driving car and that they cannot sell it. Really? Then why list the car if it’s a test driving car? They said they have similar car to the one listed but it’s going to cost $2,000 more. The salesman also told me that they have lifetime powertrain warranty in case something happens but it’s not free if something does happen you still have to pay $200 out of pocket before they fix it. It’s very unfortunate that they lie to their customers about great vehicle prices and don’t honor them. It’s a shame that a company like that exists and I would never recommend them to anyone let alone buy a car from them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible
    by dee phifer from Baltimore, MD | November 13, 2020

    I would never buy another car from Lustine Toyota. They will waste your time or try to put you in something you dont want, then lie to you about their services. I put my whole experience on Google.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • PreviousNext
    1234...20
    Displaying 1 - 10 of 194 Reviews