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Lithia Volkswagen of Des Moines | Page 2

5200 Merle Hay Rd Johnston, IA 50131

(4.3 out of 5) 153 Reviews
16316202041491535

Thank You Des Moines for making Lithia VW of Des Moines the #1 VW Dealer! Also visit Audi Des Moines, your exclusive Central Iowa Audi Dealer.

Call (515) 446-3919
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Lithia Volkswagen of Des Moines Inventory

Lithia Volkswagen of Des Moines Reviews

Ratings and reviews of Lithia Volkswagen of Des Moines are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    2019 Rabbit purchase
    by KCMORabbit from KCMO | November 20, 2020

    Brian Braak and Georan Churchill made the purchase of my new to me 2019 GTI Rabbit quick and easy. I had been searching for this exact model for several months all over the country, and they had the exact vehicle I was looking for at a competitive price, and I did not have to travel too far away to not know how the process was going to go. Also, Dwayne Hill in the finance office was quick and efficient with the paperwork while at the same time making sure that everything was disclosed and understood. This is my second purchase with Lithia Volkswagen of Des Moines and I am sure it won't be my last. If you are in the market, be sure to talk with Georan and/or Brian and they will treat you right.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    LOVE OUR NEW ATLAS!
    by Nate Hutchins from Chicago, IL | November 09, 2020

    We had an excellent experience working with Justine at Lithia VW! We bought the car from out of state, and Justine was responsive and helpful every step of the way. The only reason I didn't rate the facilities is we never set foot in them - Justine drove the car to us in Chicago!

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Friendly relaxed car buying
    by Golden from Des Moines | November 01, 2020

    I was just looking, and they found the exact car I wanted. My trade in blue book value was low, but the manager was able to add extra money for my trade to keep my monthly payment low. I was really treated fairly. Also, covid safe environment. Staff wear masks and they clean constantly.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best car buying experience yet.
    by Trevor from Redfield | October 30, 2020

    Alex was absolutely awesome, and took my curve ball in stride. Extremely professional, not pushy at all. 10/10 would recommend. Michaela in finance was awesome as well!!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding
    by Reggie from Nevada IA | October 29, 2020

    Truly an outstanding experience! Found the right car they were very fair on my trade-in. Our salesperson Alex Henson was very knowledgeable, professional and personable! Would highly recommend!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Oil change
    by Candy mercer from Des Moines iowa | October 27, 2020

    Everything was great, except their restrooms were not working that day, so for a simply oil change, I had to get a ride just to go to the restroom!

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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Software Upgrade on Tiguan
    by Dawn from Des Moines, Iowa | October 25, 2020

    The whole process was a good experience.
 The upgrade for the emissions recall took about an hour to do.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    So So
    by Ron G Taylor from West Des Moines | October 21, 2020

    Disappointment began upon picking up the car after purchase. The original salesperson was too busy to deliver the car and left it to another salesperson. I really still trying to familiarize myself with the car and there is no real manual to research. I stopped in a few days later as I noticed there was a small part missing on the vehicle, they referred me to the original salesperson. He basically said he noticed it upon the trade but they did not replace it before selling it. He took 10 seconds too show me something I asked about the car and then said go to parts and by the part. The dealership should have replaced the part ($8.34). The parts person assisted me but the salesperson took off and basically acted like Deal Done on to the next. No experience that would make me recommend the Dealership. I know there are conscientious people there. I just will never return and buy anything from him. I will choose someone else to work with.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2021 Atlas
    by Abbey Schafer from Corning, IA | October 02, 2020

    They did everything to help us find the right vehicle and worked hard to get us the best deal on our trade in!!

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Easy purchasing process
    by Boxsterneil from Urbandale, IA | September 23, 2020

    The process of buying a car from this local dealership was pretty stress free. After some negotiation we agreed upon a purchase price, trade in value, and added options. It does help to know what you are looking for and to do your research on the vehicle and options available before you begin looking at specific cars.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 11 - 20 of 153 Reviews