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Lithia Volkswagen of Des Moines

5200 Merle Hay Rd Johnston, IA 50131

(4.3 out of 5) 163 Reviews
16316202041491535

Thank You Des Moines for making Lithia VW of Des Moines the #1 VW Dealer! Also visit Audi Des Moines, your exclusive Central Iowa Audi Dealer.

Call (515) 446-3916
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Lithia Volkswagen of Des Moines Inventory

Lithia Volkswagen of Des Moines Reviews

Ratings and reviews of Lithia Volkswagen of Des Moines are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Buying experience
    by Mr C from Chicago | April 10, 2021

    Despite the distance traveled to find the exact car I wanted, Brandon/AJ(sales), Solomon and Michaela were very pleasant to work with. Everything I had expected exceeded my expectations. The steps they took made the process go smooth and quick. I highly recommend anyone looking for a VW to start and end at Lithia VW.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great company to buy a car from.
    by Michael from Carlisle Ia | April 02, 2021

    Faris went above and beyond to make our buying process easy .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Luckily the technician spoke with me
    by Jeremie Parr from Belle Plaine, IA | April 01, 2021

    First I’ll say that I am generally happy with the VW Atlas Cross Sport. The buying process while typically painful when we were informed our deal had changed at the financing table became even worse. Should have walked away. Then realized when we got home (1.5 hours away) that a feature our salesman said it had was not on vehicle. We compromised and paid for equipment with a free installation. It has never worked properly. Kevin the service guy seems to be indifferent. Brought it in because of a noise late 2020 and was told there was a “recall” that they couldn’t get parts. Was never called back. Finally called in and they have parts 4 months later. Come in for replacement and technician didn’t know he was actually supposed to put parts on. My dealings with this service department are the worst I’ve ever had. Incompetence and indifference by the schedulers. The technicians seem ok, but I’ll reserve the right to wait for further review. The sales manager is a snake. I guarantee I’ll never buy another vehicle there if he is there. You don’t change the deal between the sales desk and financing. Car shopping and vehicle service has become atrocious but this place has brought it to a new low.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Car Buying Experience Ever
    by Jeremy from Kalona, IA | March 31, 2021

    Brian Braak and the others at Lithia VW of Des Moines made buying our 2021 Atlas an enjoyable experience. That's something that often isn't said about car shopping. Well done everyone and keep up the good work.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service, value and quality
    by LanceDesMoines from Des Moines, ia | March 30, 2021

    The people were sincere in their desire to help us, stayed late after hours and made tge process easy from test drive to signing. A fun, friendly group with expert knowledge if the vehicles and process. The woman running the financial part was exceptional. The people as a team felt genuine, authentic and not pressured.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Another great buying experience
    by Rita from Boone, IA | March 27, 2021

    I have purchased several vehicles through Lithia Volkswagen. They are very efficient, professional and genuinely easy to work with. The whole experience was great, including the attentiveness of the sales professional and the quick work of the finance manager.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2018 Used Chevrolet Equinox
    by JEANELLE CAULFIELD from West Des Moines | March 20, 2021

    The staff was super friendly and helpful. They helped me get the lowest interest rate and monthly payments even though my credit wasn't great. Zachary Klabunde was the sale representative that I worked with and he was very friendly and helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    First Volkswagen car
    by Walker from Ames, IA | March 15, 2021

    It was a very pleasant buying experience. Alex and Dwayne were both incredibly accommodating when came to assisting me and helping me get my vehicle test driven and ready to take home, even in the case of me showing up earlier than even I expected, and were more than knowledgeable about any questions I had.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Christine
    by Christine from Ankeny, Iowa | March 07, 2021

    Very satisfied with the entire process. TJ was awesome!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by Madison Martin from Johnston, IA | March 01, 2021

    I would highly recommend Sam and his team to anyone! He was very knowledgeable and helpful throughout the entire process. We were given a good price and trade-in value.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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