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Lithia Volkswagen of Des Moines

5200 Merle Hay Rd Johnston, IA 50131

(4.3 out of 5) 149 Reviews
16316202041491535

Thank You Des Moines for making Lithia VW of Des Moines the #1 VW Dealer! Also visit Audi Des Moines, your exclusive Central Iowa Audi Dealer.

Call (515) 446-3919
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-5:00 pm
Tuesday7:00 am-5:00 pm
Wednesday7:00 am-5:00 pm
Thursday7:00 am-5:00 pm
Friday7:00 am-5:00 pm
Saturday8:00 am-1:00 pm
SundayCLOSED

Lithia Volkswagen of Des Moines Inventory

Lithia Volkswagen of Des Moines Reviews

Ratings and reviews of Lithia Volkswagen of Des Moines are from Cars.com

Overall
4.3 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Good customer service but poor maintenance
    by Brandon from Des Moines, Iowa | January 15, 2021

    Good customer service but already have to take to shop 4 days after for almost $1000... it’s crazy how they manipulate people so they buy a car...

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Rodent repair
    by Jason from Indianola, Ia | January 09, 2021

    I was able to get my car in the same day and it was ready to go the next.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Atlas Sport Crossover
    by Greta Mueller from Runnells IA | December 29, 2020

    I enjoyed my experience at Lithia Volkswagen. They were courteous and friendly. Everything went quickly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Perfect experience
    by Peter Roytman from Des Moines, IA | December 13, 2020

    Quality and time spent for that service were amaizing

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Service
    by Paul taffae from Johnston. Iowa | December 12, 2020

    Nobody at the customer service area . We probably stood there waiting for several minutes while the service people were standing there. They saw us and could have asked if we needed something. Probably should have recognize us from earlier in the morning and new we were their to pick up a car .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Tom Knackstedt
    by THOMAS E KNACKSTEDT from WEST DES MOINES | November 30, 2020

    The dealership and staff made my car buying experience very quick and easy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    2019 Rabbit purchase
    by KCMORabbit from KCMO | November 20, 2020

    Brian Braak and Georan Churchill made the purchase of my new to me 2019 GTI Rabbit quick and easy. I had been searching for this exact model for several months all over the country, and they had the exact vehicle I was looking for at a competitive price, and I did not have to travel too far away to not know how the process was going to go. Also, Dwayne Hill in the finance office was quick and efficient with the paperwork while at the same time making sure that everything was disclosed and understood. This is my second purchase with Lithia Volkswagen of Des Moines and I am sure it won't be my last. If you are in the market, be sure to talk with Georan and/or Brian and they will treat you right.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    LOVE OUR NEW ATLAS!
    by Nate Hutchins from Chicago, IL | November 09, 2020

    We had an excellent experience working with Justine at Lithia VW! We bought the car from out of state, and Justine was responsive and helpful every step of the way. The only reason I didn't rate the facilities is we never set foot in them - Justine drove the car to us in Chicago!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Friendly relaxed car buying
    by Golden from Des Moines | November 01, 2020

    I was just looking, and they found the exact car I wanted. My trade in blue book value was low, but the manager was able to add extra money for my trade to keep my monthly payment low. I was really treated fairly. Also, covid safe environment. Staff wear masks and they clean constantly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best car buying experience yet.
    by Trevor from Redfield | October 30, 2020

    Alex was absolutely awesome, and took my curve ball in stride. Extremely professional, not pushy at all. 10/10 would recommend. Michaela in finance was awesome as well!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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