Lithia Volkswagen of Des Moines

Lithia Volkswagen of Des Moines Reviews

Ratings and reviews of Lithia Volkswagen of Des Moines are from Cars.com

• (2.0 out of 5.0)

  Good customer service but poor maintenance

  by Brandon from Des Moines, Iowa | January 15, 2021

  Good customer service but already have to take to shop 4 days after for almost $1000... it’s crazy how they manipulate people so they buy a car...

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Rodent repair

  by Jason from Indianola, Ia | January 09, 2021

  I was able to get my car in the same day and it was ready to go the next.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Atlas Sport Crossover

  by Greta Mueller from Runnells IA | December 29, 2020

  I enjoyed my experience at Lithia Volkswagen. They were courteous and friendly. Everything went quickly.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Perfect experience

  by Peter Roytman from Des Moines, IA | December 13, 2020

  Quality and time spent for that service were amaizing

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (4.0 out of 5.0)

  Service

  by Paul taffae from Johnston. Iowa | December 12, 2020

  Nobody at the customer service area . We probably stood there waiting for several minutes while the service people were standing there. They saw us and could have asked if we needed something. Probably should have recognize us from earlier in the morning and new we were their to pick up a car .

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Tom Knackstedt

  by THOMAS E KNACKSTEDT from WEST DES MOINES | November 30, 2020

  The dealership and staff made my car buying experience very quick and easy.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  2019 Rabbit purchase

  by KCMORabbit from KCMO | November 20, 2020

  Brian Braak and Georan Churchill made the purchase of my new to me 2019 GTI Rabbit quick and easy. I had been searching for this exact model for several months all over the country, and they had the exact vehicle I was looking for at a competitive price, and I did not have to travel too far away to not know how the process was going to go. Also, Dwayne Hill in the finance office was quick and efficient with the paperwork while at the same time making sure that everything was disclosed and understood. This is my second purchase with Lithia Volkswagen of Des Moines and I am sure it won't be my last. If you are in the market, be sure to talk with Georan and/or Brian and they will treat you right.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  LOVE OUR NEW ATLAS!

  by Nate Hutchins from Chicago, IL | November 09, 2020

  We had an excellent experience working with Justine at Lithia VW! We bought the car from out of state, and Justine was responsive and helpful every step of the way. The only reason I didn't rate the facilities is we never set foot in them - Justine drove the car to us in Chicago!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Friendly relaxed car buying

  by Golden from Des Moines | November 01, 2020

  I was just looking, and they found the exact car I wanted. My trade in blue book value was low, but the manager was able to add extra money for my trade to keep my monthly payment low. I was really treated fairly. Also, covid safe environment. Staff wear masks and they clean constantly.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Best car buying experience yet.

  by Trevor from Redfield | October 30, 2020

  Alex was absolutely awesome, and took my curve ball in stride. Extremely professional, not pushy at all. 10/10 would recommend. Michaela in finance was awesome as well!!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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