Lexus of Mobile

Lexus of Mobile Reviews

Ratings and reviews of Lexus of Mobile are from Cars.com

• (5.0 out of 5.0)

  Perfection Found, Mobile Lexus

  by T.D. Taylor from Gulf Shores, Alabama | April 02, 2021

  The Relentless Pursuit of Perfection, Mobile Lexus It has been achieved, with an obsessive desire to go beyond.. While servicing our Lexus at Mobile Lexus we were greeted with a smile and introduction from Peggy Saranthus, Service Manager. In any organization everything starts from the top down. It is easy to understand now why Mobile Lexus has achieved Elite Dealer status. Now I understand the obsessive desire from every service advisor at Mobile Lexus to make sure every Lexus vehicle serviced is handled with the upmost of technical knowledge and skill while maintaining a professional yet friendly atmosphere. Mobile Lexus could not have made a better choice than Peggy Saranthus to lead this team of professionals.. As Lexus enthusiasts, we have not encountered anyone other than Peggy Saranthus who took the time to not only acknowledge customers, but answered a few questions about Lexus and its continuing commitment to technological and safety. We take great pride in owning a Lexus with best in class safety. It is very apparent Peggy Saranthus enjoys her leadership role and the daily interactions regarding each Lexus and it’s proper care.. After 40 years as a business leader, service always sales the product long term, and retains the customer for future purchases. Kudos on your service management, dealership and your product. @lexusofmobile @lexususa

  Customer Service
  Quality of Repair
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Premier Lexus Dealer

  by D Taylor from Gulf Shores Al | March 09, 2021

  Craig Stueve always makes our trip from Gulf Shores for scheduled service, easy and quick. Proffesional, Courteous and understanding, Craig always has a smile. Lexus of Mobile is an valued asset to the Lexus Brand.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  I'm giving up!

  by WilliamBruce from Fairhope, AL | August 27, 2020

  I'm giving up! The first week of August, I called the service department twice in one day to make an appointment to take my Lexus in the next day for servicing. Both times I got the voice mail answering service and both times I left a detailed message that I was calling to make an appointment for the next day. Three days later, they returned the call! Today, the morning of August 26, I again called to try to make an appointment to take my car in tomorrow for servicing. I got the same voice mail and I left the same message. Here it is at 8:15 at night and again they have not had the courtesy to return the call. To heck with this! I'm in Montgomery occasionally and will start using their service department. And I will buy my next Lexus in Montgomery in 2021. It's unfortunate that Mobile has such a sorry Lexus dealer.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Worst service department in alabama

  by Keaton Coleman from Bay Minette Al | August 31, 2019

  This store refused to fix an airbag recall on my 2016 GX460 because of me having aftermarket wheels on the truck. Previously they wouldn’t fix an issue under extended warranty because of the wheels even though the issue was unrelated to the wheels. Years back my transmission went out in my rx350 ( under warranty). It went out in front of the service road in front of their store and they made me pay a tow truck to haul it 200 feet. Worst service department and customer service I’ve dealt with.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Fast, affordable, professional

  by LexusLover from Mobile, AL | May 11, 2018

  Honestly I couldn’t have gotten a better deal or worked with better people! Such a great team and so knowledgeable! I’ve had my car for several months and anytime I call with a question, the team at Lexus is so willing to help!!!

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  Only game in town

  by George MacMillan from Fairhope, AL | April 09, 2018

  They wouldn’t bargain because they knew they were the only game in town and they so stated. They need competition big time !!! We owned a 2004 Lexus RX 330 but since they wouldn’t deal we bought the best Toyota Siena.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Hal George

  by Halagator from Gulf Breeze,FL | January 17, 2018

  Great service and knowledge of product from salesman Matthew Wooten. Able to get the exact car and deal I was looking for. Thank You Matthew and Lexus of Mobile.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Customer

  by Victor Vickers from Pensacola | June 20, 2017

  Would not recommend this dealership to anyone I've purchased two cars from this dealership and 6 times they refused to do work that was covered under warranty stated that it cost too much run run run

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Searching for a used car

  by Wes from Mobile, AL | February 02, 2017

  Called about a used car they had on cars.com. was wanting to set up a test drive. Sales rep called me back in an adequate time frame. But informed me that the car had already been sold. He said that I could check out their used car inventory so I did but didn't find anything else that I wanted to look at. So I never visited the dealership. The sales rep stayed in touch until I told him I was no longer in the market as I had already found another car that I liked and purchased. Can't speak on quality of service at dealership nor buying experience since I didn't visit the site not purchase a car from them. But would visit if I am in the market again and they have what I am looking for.

  Customer Service
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  Shopped for a used car

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  Warrenty Dashboard Repair

  by George Mac from Fairhop, Al | November 23, 2016

  We have been waiting over two years to have our cracking dashboard repaired under warranty. This is unlike the good service that we received from their dealer in Florida.

  Customer Service
  Quality of Repair
  Buying Process
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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