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Lexus of Brookfield

20001 W Bluemound Rd Brookfield, WI 53045

(4.8 out of 5) 386 Reviews
9371a4d61a323b23a4b4df33981c0f35

Napleton Since 1931.

Call (855) 483-1904
Hours of Operation
Monday8:30 am-8:00 pm
Tuesday8:30 am-8:00 pm
Wednesday8:30 am-8:00 pm
Thursday8:30 am-8:00 pm
Friday8:30 am-6:00 pm
Saturday8:30 am-5:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-1:00 pm
SundayCLOSED

Lexus of Brookfield Inventory

Lexus of Brookfield Reviews

Ratings and reviews of Lexus of Brookfield are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Great Experience
    by Amanda Jane from Brookfield, WI | October 04, 2020

    Wade was fantastic! He was so helpful with key tips to help utilize the maximum capabilities of my new vehicle. He was awesome to work with, put you at ease and communicated in a way that was super useful. Additionally the GM Joe was beyond fantastic. He helped work through some minor issues and made the experience very positive! JT our salesman was also accommodating and helpful through the process. Can’t leave out finance, our contact was a female, can’t recall her name unfortunately but she was also fantastic! Usually when you get to finance it feels like the process can drag out. She was amazing! Super efficient, prepared and easy to work with. Great team effort!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by pjlatona from Delafield | September 03, 2020

    Great people to work with. Dale Roeglin came recommended and he did not disappoint. Ask for Dale, he made the experience great. Wade was a big help with all the technology and Sam in finance made the paper work a breeze.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Lexus RX 350
    by nschauer from Muskego, WI | August 28, 2020

    Bought my first Lexus early August. Love my CPO RX 350. I would give half of my experience 2 stars (Sam and Jazmin) and the other half 5 plus stars (finance/Jordan, tech review Wade). I haven’t lost all hope in doing business at Lexus of Brookfield, but I would definitely try to work with other sales associates than I experienced. I can only assume from now on that folks like Wade and Jordan are more of the norm than the exception.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New GX460
    by clglisch from Brookfield | August 22, 2020

    My husband and I bought a GX 460 this week and we couldn't have had a better experience buying a vehicle. There weren't too many 2020's left and the team we worked with found exactly what we were looking for. Max was new to Lexus, his first week there and was very pleasant to work with. By the time we were finished purchasing our new vehicle we really got to know Sam, no pressure working with him at all! It was a pleasure talking with Joe! Verbie was very professional and explained everything very thoroughly. And Wade showed us all we needed to know about all the settings in the car. There are so many, we may need a refresher and he gladly told us to come back any time. I do not enjoy purchasing new vehicles but at Lexus Brookfield, they made it a fun experience, THANK YOU!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best in the Milwaukee area
    by KateB from Waukesha,WI | August 20, 2020

    I shopped around quite a bit before I finally decided to purchase a vehicle from Lexus of Brookfield. The entire staff from beginning to end was amazing. Scott was never pushy like some of the other sales people. He was kind and helpful, and even let me take the car for a night to see how I would like it. Sam, in financing, was expedient and explained everything I needed to know. Wade was very thorough in making sure I knew how all of the electronics on my new vehicle worked. I would HIGHLY recommend them any time you are looking. Thanks everyone!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    This dealership has it so together.
    by Bev from West Milwaukee | August 09, 2020

    This dealership has it so together, I am so grateful for their service. I had an appointment with Wade Schumacher, because, although I had owned Lexus vehicles previously I couldn't get the technology in my recent purchase to work. In minutes Wade was able to clear up issues and assured me that, what I wasn't able to understand was not my fault because the data etc. was not cleared or centered. He showed me how to use my features in laymen terms. He extended himself to help me if I have any future issues and did a followed up. Upon completion of our appointment he sent me to service to get a tire repair. I explained that I didn't have an appointment but he insisted it would be okay. Once in service, although I did not have an appointment, Nikolas Vlahos understood the problem with my tire. I had my used car less than four weeks and he serviced it, washed it and treated me like family. Referencing my previous vehicle in conversation etc. I recommend my dealership, if I can take the liberty to call them mine, to everyone. God bless them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Beyond my expectations!
    by Latoya S. from Milwaukee | August 08, 2020

    After a month of stressful car hunting I came across a beautiful used gem. The customer service was superb. Andie was pleasant, very professional with a great sense of humor. He made the buying process so easy and added the perfect touch (red roses) after closing the deal. Thank you Andie!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience
    by Nancy P from Lake Villa, IL | August 02, 2020

    The entire team was friendly and helpful. My salesman, Bob Strauss, was the best! He made sure all of my questions were answered and went above and beyond to make sure my expectations were met. I then had the pleasure of working with Lexus Wade to learn all about the features of my new car. Wade is amazing! He is patient, answered every one of my questions and really took the time to teach. Bob and Lexus Wade definitely made the experience worthwhile!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Beautiful place to wait
    by VeCar50 from SE Wisconsin | August 01, 2020

    I just can not get over how fabulous the waiting area is. So much better than the last few places that I have been. I really feel welcome here

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Always
    by TCraze7 from Milwaukee | August 01, 2020

    I have had multiple vehicles from Lexus of Brookfield and everyone is always so friendly and knowledgable. It's always an ease to do business, and I have been more than satisfied with each and every transaction. Thank you Lexus of Brookfield.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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