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Legacy Ford

2906 Island Ave La Grande, OR 97850

(4.7 out of 5) 82 Reviews
158125202051515811

Here at Legacy Ford Lincoln recipient of 7 Presidents Awards, we make customer service our #1 priority. From doorstep delivery to our vast array of financing options & vehicles to choose from, we want to make your car buying experience a pleasant one.

Call (541) 663-4421
Hours of Operation
Monday8:00 am-7:00 pm
Tuesday8:00 am-7:00 pm
Wednesday8:00 am-7:00 pm
Thursday8:00 am-7:00 pm
Friday8:00 am-7:00 pm
Saturday9:00 am-7:00 pm
Sunday10:00 am-6:00 pm
Monday7:30 am-5:30 pm
Tuesday7:30 am-5:30 pm
Wednesday7:30 am-5:30 pm
Thursday7:30 am-5:30 pm
Friday7:30 am-5:30 pm
Saturday9:00 am-1:00 pm
SundayCLOSED

Legacy Ford Inventory

Legacy Ford Reviews

Ratings and reviews of Legacy Ford are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Don't buy from them.
    by Jamie Sullivan Kristi Anthony from Baker city | October 30, 2019

    Our Subaru's transmission failed. $7000 to replace on a $12,000 car. They Said they would replace with anther vehicle, but it just turned into another sales deal giving them another several thousand in profit. They even wanted another down payment. I cannot get another car as I have 6 years of payments. We are consulting a lawyer.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    consumer
    by Tim from La Grande, OR | July 31, 2019

    went to lot in response to a Facebook classified add, was wrong Legacy dealership, was greeted well enough by sales rep, spent an hour chatting, was "verbally" given a fair enough offer, late in day, returned next day, literally from the time arriving on lot to time of driving off in a purchase had everything shoved at us, "verbal" offer a total no deal, did not get fair value on my trade, felt forced over and over while saying no, no, no, while they had my wife saying yes, paid way over market value for vehicle purchased, terrible experience, will not return there nor recommend them ... seen a few other reviews with the "pushy" to get you financed into a vehicle from their lot

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I had a great experience!
    by Russell Jones from La Grand, OR | April 03, 2019

    Just recently noticed that my credit score went up so I'm shopping for a car! The managers here are very accommodating and nice when you have questions.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible experience overall.
    by Kyle from La Grande | April 03, 2019

    If I could I would have made this a zero star review. This was my third time coming to legacy ford to look at something and all three of my experiences have been utterly garbage. the first time they kept me in their office for more than 4 hours running as many programs as they could to try to force me into an above market ford focus with well over 100,000 miles on it, even after i said multiple times it wasn't for me. The second time they blatantly lied to me when I asked if a Subaru had been modified (id had been and poorly at that), and said that its title was clean when in fact it had been in several accidents and was on a rebuilt title. This most recent one, when they ran me and my girlfriends credit after another two hours in their building, they promised it would hit as a hard inquiry only once. When we checked today we now have 10 new hard inquiries on our credit and our scores took a drastic dive, and when we called to see why it happened we got nothing but a "that sucks" from the dealership. This was also after I had said repeatedly that I wanted to check with my insurance company before deciding to make the purchase. Needless to say I will not be buying anything to feed these consignment sharks wallets in the future. This has been one of, if not the worst car lot i have ever been to.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience!
    by John B from La Grande, OR | March 21, 2019

    I bought a used F350 Super Duty about a month ago from Legacy in La Grande. The experience was positive. Friendly staff, got a good deal on the truck, and they got me great financing... even better than my own bank could do, saving me a few thousand over the term of the loan. Less than a week after taking possession, I got a check engine light on the console. Wasn't too thrilled about that. Made an appt with the service dept, and of course, the light goes off before I get it to them. They weren't able to pull the code to figure it out. Over the next couple weeks, the engine light was on an off 3 or 4 more times. Took the truck back in, and was quoted $800 for a repair. They offered to pick up half. That was something at least, but I wasn't overjoyed about a $400 repair on a truck I hadn't even put 300 miles on. I think they sensed that, and said they would pick up the full tab. So here's the deal... it's a used vehicle, sold as is with no warranty. By the sales contract they could have required me to pay the full cost of the repair. The fact is, they didn't do that. They made a decision based on customer service and building a customer relationship. They ate the cost of parts and labor in order to do that. That was above and beyond what I expected. That shows me that the folks at Legacy Ford will stand behind what they sell you, and are serious about doing right by their customers. Thanks to all at the dealership who made this a great experience. Guess who gets first crack at making a deal next time I'm in the market for a new rig? If you came up with any name besides Legacy Ford, guess again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Worth a 4 hour drive!!!
    by Anthony and Courtney (Popcorn burners) from Gresham, OR | February 24, 2018

    We had been looking for a Suburban 2500 (rare!). One showed up on our online search, meeting our mileage criteria, but no pictures. Amanda Long (the best) was nice enough to provide us with DETAILED pictures of any flaw on the body she could find, and spoke with us ahead of time, along with working out some numbers, so we would know whether it was worth our drive or not. We made our 4 hour trip from Gresham, purchased it that evening, spent the night at the Best Western around the corner (also fantastic,) and drove it home the next morning! Wonderful experience. We burnt the popcorn, but no smoke detectors were harmed in the process, and everyone had a good laugh. I'm pretty sure that's how we'll be remembered there!!!! Viva Legacy!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Thanks again for your help and support.
    by Jerome Davis from Pendleton,ore | September 30, 2017

    Thanks again for your time and help with the application process and friendly service. I would like to recommend your company to anyone who is interested in buying a new or used vehicle from your company. Thanks again for your help.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Wont shop again here
    by Lorrie from Kennewick,Wa | September 10, 2017

    We drove 2 hours yesterday to Lagrande from Kennewick to Legacy to buy a truck.I had my own financing already preapproved from my credit union. I had found a truck online at Legacy and went to go look at it. When I got there I wasnt disappointed. However,salesman talked me into running my credit to quote get me a better interest rate,despite having my own preapproval from my own bank. I told him I would not finance more than what I was already pre approved for,he said ok no problem. He came back and had written up paperwork for way more than what I had originally ageed to. It was late in the evening we had a 2 hr drive home. I told them too fix it and call me in the morning and I would drive back and buy the truck. Today Hours have gone by and I have heard nothing from anyone. No apolgies no nothing.What happened to honesty? Apparently Legacy isnt interested in your money if you come pre approved from your own bank.They only want your money if you do financing thru them. Buyers Beware dont try to buy here if your not planning on financibg with them,(sound shady?)

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Willing to wheel and deal
    by Logan from La Grande, Oregon | July 01, 2016

    Recently purchased a used Ford F-150 2015. My salesman was TL and he treated me more like a friend than a customer. During the selecting process he showed me a couple pickups and I ended up taking one home. He was considerate with my trade in and took my demands into consideration. After trading in my vehicle and driving off the lot with my used pickup, TL made sure that everything was taken care of. Week later I took the pickup in to get the fuel line looked at, and there was a leak. The parts were not covered by warranty but TL assured me that they would take care of the costs. Couldn't be happier with my experience with Legacy Ford.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Willing to wheel and deal
    by Logan from La Grande, Oregon | July 01, 2016

    Recently purchased a used Ford F-150 2015. My salesman was TL and he treated me more like a friend than a customer. During the selecting process he showed me a couple pickups and I ended up taking one home. He was considerate with my trade in and took my demands into consideration. After trading in my vehicle and driving off the lot with my used pickup, TL made sure that everything was taken care of. Week later I took the pickup in to get the fuel line looked at, and there was a leak. The parts were not covered by warranty but TL assured me that they would take care of the costs. Couldn't be happier with my experience with Legacy Ford.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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