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Larry H. Miller Used Car Supermarket Orem

690 State St Orem, UT 84058

(3.7 out of 5) 6 Reviews
187966201911259320

Call (801) 851-1768
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED

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Larry H. Miller Used Car Supermarket Orem Inventory

Larry H. Miller Used Car Supermarket Orem Reviews

Ratings and reviews of Larry H. Miller Used Car Supermarket Orem are from Cars.com

Overall
3.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Absolutely horrible
    by Jay from Orem Utah | October 14, 2020

    Absolutely horrible. They put you in the worst place for a car. Never tell you the actual price. Way over charge. Horrible service. Pulls money out whenever they want. They lie and cheat their way into selling you a car and now I’m stuck in a horrible car and a horrible plan. NEVER GO HERE THEY ARE A SCAM. Jose and Johnny are people who should never be trusted. They should shut down and never open. They are just trying to get you to buy. There’s legit a post if not on a dudes desk that said “no matter what, sell that car “ and that’s so horrid they don’t care about you. They lie on everything

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Promised Warranty and Won't Honor
    by Mallenco from Draper, Utah | March 08, 2020

    I bought a car from LHM a couple years ago. When I purchased the car the salesman promised me a lifetime warranty that would cover "everything except basic wear and tear" (brakes, tires, etc..). When my car had an issue I took it in and let the service center know I had a warranty. They took the car, diagnosed it and called me later with a quote to fix the CV Axel for $600. I told them I had a warranty and they looked it up and told me that my warranty didn't cover that. So I asked what it did cover and was told it only covers the drive train. When I told them what I was promised they said "yeah, we keep hearing that. They really need to stop saying that." So, they know it is happening, and haven't stopped their salesmen from saying that, but still refuse to honor the warranty that was promised. So I told them no thanks, I'll replace the CV Axel myself (took approximately 30 minutes). They still insisted on charging me $115 for the diagnosis. Refused to give me my car back until I paid. Then I get a call a few days later from someone following up to see how my experience was. When I explained it they said the same thing "yeah, we hear that complaint a lot. They really need to stop saying that." This is ridiculous! They know what their salesmen are saying and don't do anything about it or honor what was promised. I realize they are used car salesman, but they are doing everything possible to not only live up to the stigma, but make the profession far less trustworthy, if possible. I suggest management takes all the money at the beginning of the year (or quarter if they do quarterly quotas) that they have allocated for sales bonuses. Every time something like this happens they pay for it out of that account. If a salesman promises a lifetime comprehensive warranty, pay for it out of the bonus account. At the end of the year/quarter, if the account is empty, no bonuses for the lying salesmen.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Looking for better vehicle
    by Tiffany from Orem Utah | February 25, 2020

    Zack and Mason did a very good job finding me a good car and then worked to bring the payment down to what I could afford, I would recommend Larry H Miller to anyone looking for a vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Car Buyer
    by Madison McArthur from Price | February 13, 2020

    Very helpful staff. They gave great suggestions and were very open! We loved visiting with them and they found us everything we were looking for!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service - great communication
    by Shaunna from Provo, Utah | December 12, 2019

    I was just looking for used cars (still am but not because the dealership was bad, just because of my own financial struggles) and they were really nice about helping me and asking what I was looking for and answering all questions.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Purchase and Service
    by PCW from Draper | April 05, 2018

    A good or bad experience with any business a lot of times depends on how well prepped you are for the transaction. Given I do doc prep / review for a living and was thoroughly prepared for anything they might need, I did not have a negative experience with LHM. All Sales /Financing / Service Contracts were honored and I am happy with my purchase. If you do decide to purchase there have your employment history, pay history, references, LOEs and anything else they might need ready before you decide on a vehicle. Keep a log of all correspondences for reference and go with the flow. If you do that, your experience with LHM I believe will be hassle free and you'll walk out of there with the vehicle of your choosing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 1 - 6 of 6 Reviews