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LaFontaine Chrysler Jeep Dodge RAM Fenton

16555 Silver Pkwy Fenton, MI 48430

(4.1 out of 5) 60 Reviews
5350589

Call (888) 664-4133
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-6:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday10:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-2:00 pm
SundayCLOSED

LaFontaine Chrysler Jeep Dodge RAM Fenton Inventory

LaFontaine Chrysler Jeep Dodge RAM Fenton Reviews

Ratings and reviews of LaFontaine Chrysler Jeep Dodge RAM Fenton are from Cars.com

Overall
4.1 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    THEY TAKE ADVANTAGE OF WOMEN !! 16K IN ADDONS !!!
    by SDOTSON from BLUFFTON | November 16, 2020

    LADIES DO NOT BUY FROM LAFONTAINE CHRYSLER DODGE JEEP RAM THEY WILL ATTEMPT TO TAKE ADVANTAGE OF YOU . I spoke with them yesterday when I seen they had the vehicle advertised on numerous sites including their own for $59,566. After speaking with them I then found out the vehicle was priced as if I were a dodge employee¿¿¿. Seemed a little dirty but got over it. We had a friend with a pin for the family and friends discount. So we gave them the code and was assured it was good and after negotiating a little more on the price we settled and agreed on $61,500. My appt. was set for today and I live 2.5 hours away. When I get there after denying all their crummy 16k worth of add on stuff they prepare my invoice a 2nd time and just before I sign I notice the price is $1700 more!!!! I confront them about it. Their response was... oh we forgot to tell you the friends and family didn't end up working on this model. Again had I just signed they would of got me. At this point I'm beyond disbelief. I've been there since 10:50 its now 1 and I go to lunch why they " Crunch numbers". When I get back they still hadn't got the payment to where it should of been. They attempted to cut the interest rate they had padded to make up the $1700 difference. While I'm sitting there the sales manager has a lady come by and grab the keys. A couple minutes later he says...well I'm sure you seen someone come take the keys. Someone else is interested in the car. I sat there another half hour while he crunched numbers and the car never moved¿¿¿. They came back and said the price is firm and they can't get me there thinking I would say ok and sign. This was a 9.5 hour day. It's not I couldn't afford the $1700 additional. It's the principal they deliberately tried to take ADVATAGE of me because I'm a WOMAN with sleazy tricks. Well this woman is a business owner here in Ohio You are total xxxx!! I will tell the world on every platform until they call and fix this. BEWARE LADIES!!!

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible
    by Kate from MI | July 18, 2020

    This place is an absolute JOKE! I tried to have my Jeep serviced by them twice and it was a complete disaster. First time, I made an appointment online for service with a rental car since they couldn’t tell me how long it would take to get it fixed. Upon arrival, I was told there was no rental car for me and they couldn’t help me. They promised they would call me back as soon as possible to get another appointment set up. After waiting over a week with no phone call I reached back out to them. At this point, I didn’t need a rental car, just to get my vehicle fixed. I was told I could bring it in any time so I made an appointment for 9:00am on a Saturday. By the time of my second appointment, it had been 3 weeks since my original appointment. Once I arrived the second time, I was advised they couldn’t fix my vehicle that day as they only had oil change technicians available and to come back another day. They had no manger on duty and offered no assistance to get my issue taken care of that day. This is by far the worst experience I have ever had with any dealership. I would suggest staying far away. We will never be back!

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    misleading prices
    by Keegan from Indianapolis | May 18, 2020

    They will post pricing on their website but that’s only if you qualify for every single discount Chrysler has. Don’t waste your time

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Dishonest with pricing
    by Andrew from Chicago | March 12, 2020

    Don't waste your time folks, they list low prices so they can lure you in. Once you are serious about buying, the price magically increases by thousands. And you wonder why people despise most dealerships?

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Customer Service! Unprofessional.
    by t. shane from Dexter Mi | February 10, 2020

    Many other Car Dealerships out there. I won't be giving my business to Lafontaine Fenton Dealership. Unprofessional when it comes to returning (several) phone calls regarding an issue.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mr Birchmeier
    by Fred from New Lothrop | June 04, 2019

    A friend told me about the deal that I could get from John Pitoniak on a new 2019 Ram1500 lease. As I was told John was true to his word on the price of the lease. Great salesman. I would recommend going to John if you want a great deal.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Independent Contractor
    by James from Grand Blanc, MI | April 29, 2019

    Jeremy Becklehamer made buying a new Dodge Promaster painless. The vehicle was ready earlier than expected. Jared Pfieffer was also fantastic to work with and made financing a smooth process. I would definitely recommend LaFontaine of Fenton to family and friends.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Looking for a good sales person? Ask for Dawson.
    by Mrs Cece from Fenton, MI | March 28, 2019

    No pressure. Listened and delivered what I wanted. Took care of every detail! Ask for Dawson when you are looking to buy. I think he’ll help you get what you want.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Rushed and an unhappy buyer
    by Deb from Alpena | March 28, 2019

    I was very disappointed with the way I felt rushed and was not explained anything about my contract, the staff was very friendly, but the price online did not match the price when I got there. I was never even told when my first payment was.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly Recommended
    by Kasey from Novi, MI | March 12, 2019

    Would Highly Recommend this Place. I worked with Hunter Luchenbill last night in regard to Leasing a New Vehicle and he was so Nice and Very Professional. Atmosphere in this place is Amazing, and everyone is so Friendly. Was able to Apply, Get Approved and Drive off with my New Vehicle all in like two Hours.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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