Auto.com

Kunes Country Ford of Antioch

104 Route 173 Antioch, IL 60002

(4.7 out of 5) 274 Reviews
188880202063162258

FREE /No Fear/ Lifetime Warranty on every new vehicle we sell! Kunes Country Auto Group is a Christian based, family owned and operated dealership, serving the greater Southern Wisconsin and Northern Illinois area since 1995. Currently, Kunes Auto Group owns seven dealerships, representing Ford, Lincoln, Chevrolet, Cadillac, Buick, GMC, Chrysler, Dodge, Jeep, Ram, and Rousch Performance.

Call (888) 890-0799
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-8:00 pm
Tuesday7:30 am-8:00 pm
Wednesday7:30 am-8:00 pm
Thursday7:30 am-8:00 pm
Friday7:30 am-8:00 pm
Saturday7:00 am-3:00 pm
SundayCLOSED

Kunes Country Ford of Antioch Inventory

Kunes Country Ford of Antioch Reviews

Ratings and reviews of Kunes Country Ford of Antioch are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    New vehicle purchase
    by BigB from Lake county il | January 01, 2021

    I thought the professionalism and the way the salesman and manager and the whole staff even the financing department and all the people that work there that handled this purchase were outstanding

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Thanks to Mark Tribble of Kunes Country Ford
    by Brian from Waukesha, WI. | December 22, 2020

    Mark helped me purchase an F-150 and the process was short and without hassle. He found me the correct vehicle and priced right. Thanks Mark!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Buyer Beware
    by Tom from Lake Villa, IL | December 15, 2020

    Poor experience taking my son to buy his first vehicle. The day after high school graduation, my son started working a trade and saving money. After two years, its time to get his first truck, and I tell him you have to try a Ford. We go to Kunes, he finds a truck he loves, and he is told it has 10,000 miles left on the powertrain warranty. So he passes on an extended warranty. I was there when the salesman, a 20 year old himself, repeated he had 10,000 miles left. My son signs the papers, and drives off in his first "new to him" vehicle, a proud and happy customer. Then the engine misfires. He brings it in, they say it is a regular maintenance thing, not warranty. Plugs, wires, $500, no biggie. Then my son finds an oil leak, and Kunes service says they can't be sure its a leak, use dye. After a couple of weeks he goes back in, its a leak in a terrible place. Service department tells him the vehicle actually does not have any powertrain warranty left, $5000 repair. My son is shaken by this, so we discuss, and I agree to go into the dealership with him. We are greeted professionally, and the person promises to look into it and "get back" to us. He does not want us discussing this in front of other prospective customers, even though we have been polite, respectful, and trying to work together. After a few days, we haven't received a call, so we follow up. We are told they have no record of selling him the vehicle, we tell them we have paperwork. They promise to get back to us. A couple of days later we have to call again, and are told the vehicle has no coverage. Our salesman had been fired and was no longer with the company, and that Kunes was unwilling to take any action to help try and make this right. So my point is just be careful. My son asked the question multiple times, and I asked also. But he did not get anything in writing, he learned a brutal lesson as a 20 year old kid, and paid for it. We were told one thing, repeatedly, and they lied. The lie might have been an honest mistake, the salesman was a young kid. I asked how we could try and work together on this to make it right. Call the former salesman, he was adamant about the warranty coverage. He was so excited to sell a vehicle to another 20 year old he would remember my son. Could we meet in the middle? We are not con men trying to scam them, if the salesman screwed up and gave us bad information, let's try to work together. Discount the labor? Sell an extended warranty? We weren't look for something for nothing, we were trying to be fair. Kunes would do NOTHING. Not saying Kunes is any worse than other dealerships, I am sure other stores might have acted similarly. But don't think that Christian fish on the doors of this shop means anything at all. Buyer beware, just make sure to get it in writing is all. Hope your experience is better than ours.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Update on earlier review
    by Dave Beauchamp from Ingleside | November 02, 2020

    So they key issue is resolved, as soon as someone a little higher up the food chain found out what happened they called me immediately and its taken care of. The salesman I dealt with apparently never got the information to the people who needed it. Like I had mentioned in my earlier review I had a good experience before and now they took care of this problem so I they stood by their word and did a good job.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    What a Joke!!!!!
    by Karen from McHenry, IL | October 26, 2020

    We went to this dealer because they have a truck my husbanded wanted. He went and looked at it got a trade in value on his truck, but because of the time of day my husband went they would have to work on a loan tomorrow. TWO WEEKS LATER with my husband calling and texting the sales rep. and finance guy. They told us sorry even with the high credit scores and the amount of money you make we could not get you a loan, you have to many car loan in your name no bank will give you a loan. Really ok found out they sold truck out from under us . We did go to another dealership that got a loan with in an hour. This dealership wants to limit contact and do everything over the phone and online WHAT A JOKE! we should have learned with their past not to even try.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Kunes country ford antioch
    by Jay from Salem, wi | October 16, 2020

    I have been shopping for a new truck for a while and after finding the one I wanted states away I contacted Luke Hilgerr at the antioch kunes dealer and explained to him my situation, from that moment on he handled everything from shipping it to purchasing, and he was always willing and ready to answer any questions I had to make sure everything went smooth. I had the most exquisite experience purchasing a vehicle with him and am very happy to promote future business with him

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Steer Clear
    by ScrewedByKunes from Milwaukee, WI | September 30, 2020

    If you like your time wasted, visit Kunes Country Ford. I found a car I wanted, made the appointment to come and buy it, took off of work to drive the hour to the dealership, only to find out that they sold the car. "But wait, we have this other car that you aren't interested in for the same price". F that. I received multiple texts at night, and again in the morning, confirming I was making the drive to Illinois to purchase the car. I answered yes to all. So, they KNEW the car was sold, yet continued to have me come all that way for nothing. Do they care that I just used one of my vacation days to come and buy a car that isn't there? Spoiler alert: they don't give a crap about wasting anybody's time. I should have known when they marched me in and introduced me to the sales manager, or asst, or whatever, by the look on his face, that I was screwed. He knew the car wasn't there. A little advice to the head dude: don't go to Vegas, cause your poker face sucks. Anyway, I hope this has been helpful to somebody on the fence about buying a car. Take your business elsewhere, but if not, know that you are being lied to from the start, and proceed with caution.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Pleasant buying experience
    by K Arnold from Lake Villa, IL | September 03, 2020

    My family had a very good experience when shopping for, test driving, and purchasing a used vehicle. We found the vehicle online and when we went to see it, Garrett, the salesperson, was very personable and friendly. He wasn't pushy and allowed us to drive the vehicle and have our mechanic take a look. He helped us navigate the negotiation process and even engaged our daughter so she felt involved.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service
    by Eric from Lake County IL | August 05, 2020

    Had an excellent experience with Nick Kretsch in purchasing a F150. He was very responsive following my on-line inquiry; calling within a few minutes. Nick's follow up the next day was appropriate but not overbearing and the dealership manager was very responsive as well.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very satisfied customer
    by Chad from Salem Wisconsin | July 25, 2020

    For about a year I looked for the right truck and the right deal, I seen the photo of my truck on their website so i went in to look at it. Raphael my sales guy gave me all the information I needed up from and after the test drive we sat and talked numbers. He made me feel comfortable and welcome but not pressured. From that point I met Frank and Charlie and without pressuring me they gave me the exact price on the truck and excellent value for my trade in. The gentleman in finance Jesse was also a pleasure to work with and helped me secure the warranty I wanted. All said and done they gave me the deal I wanted, got it done quickly and got me out the door with my favorite truck I've owned so far. I would shop here again no questions asked. No BS dealer, thanks guys!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • PreviousNext
    1234...28
    Displaying 1 - 10 of 274 Reviews