Ken Pollock Volvo Cars

Ken Pollock Volvo Cars Reviews

Ratings and reviews of Ken Pollock Volvo Cars are from Cars.com

• (5.0 out of 5.0)

  pcv/oil trap service at 100,000 miles.

  by BILL F from LEHMAN, PA | December 25, 2020

  Time to replace pcv oil trap. As usual Claudine, Angelo and Drew were very courteous, helpful and informative in arranging service for my S80. The technician had the job done in less than an hour, very proficient. Thank you! Always a pleasure. Bill F, Lehman, PA

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Leasing a new Volvo XC 90

  by Joe M Eagles fan from Shavertown, Pa | December 23, 2020

  I was extremely pleased by the professionalism of the staff at Ken Pollock Volvo. They were respectful and very knowledgeable. The staff took time to explain all the features of my new, especially the new technology. I highly recommend this dealership.

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  exceptional service

  by mark koenig from jeffersonn township | December 20, 2020

  in our opinion ken pollock volvo is the best volvo dealer in north east P.A. they are always looking out for the customers best interest. One night on my way home from work, my car started to run rough, and lose power. I was able to nurse the car home and i called the dealer. After talking with drew we decided it would be best to have the car towed in the morning. This was on a wednesday, we asked if they had a loaner car and at that time they did not. But by friday they were able to get us one. But the problem was both of us work long days and were unable to pick up the car. This is were their caring about there customers comes into play, the took the time out of their day and brought the car to were my wife works. This is just one of the ways they go above and beyond for there customers. They whole service team is just very caring. Thank you very much.

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great sales representative and dealership

  by Collins' from Duryea, PA | November 30, 2020

  Joseph was our sales rep and he did a fantastic job showing us a variety of vehicles we were interested in. We took multiple test drives and he was knowledgeable with each model. The process was smooth, quick, and met our needs. We love our new S60.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  gear shifter issues

  by mark koenig from jeffersonn township | November 22, 2020

  we recently had a gear shifter issues with our 2017 XC 60 we called drew and even thought we did not have an appointment he told us to bring it right in, we advised him we would need loaner car. Drew was able to find us a loaner car for that afternoon. At first the car was not showing the problem, but after they drove it and looked in to in they found the problem and told us to keep the car until he called us telling us it was ready for pick-up, the whole service team is very professional. we highly recommend ken pollock volvo. we are volvo 4 life

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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Raised the price while waiting for photos

  by Michael Shea from Newport, RI | November 10, 2020

  Started speaking with them about three weeks ago, requested undercarriage photos, as an out of state buyer not interested in wasting time. After over two weeks, three different people I finally get some photos, and on that same day they tell me the price has gone up $3000 from when we first spoke... Call me crazy, but that sounds like a bait and switch?!? I’ve worked in sales for years and this is not how you earn people’s business. Disappointed to say the least after wasting weeks of back and forth messages over this truck. Random sales guy number 3 could care less and told me he could ask his sales manager but doesn’t think they’ll honor it. Wow!!! Would love to hear what the manager has to say.

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  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  80,000 mile maintenance

  by Bill from Lehman,PA | November 07, 2020

  Upon arranging for scheduled maintenance on my XC90 Claudine immediately reserved a 2020 XC60 loaner(nice car!) for my overnight use. Service advisor Drew addressed my concerns satisfactorily and assured me that my car would be serviced according to Volvo standards and be ready the next day. All went well and again I give the Ken Pollock Service Department an outstanding grade. Thank you! Bill, Lehman, PA

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Always Exceptional Service

  by Kellie from Mehoopany, PA | October 31, 2020

  The service staff is always polite and professional. We usually deal with Drew, who always takes good care of us. Loaner vehicle provided was beautiful. Communication is excellent and they always follow through on their word without any unexpected charges. Highly recommended.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Chevy Colorado purchase

  by Viking fan from Greeley | October 30, 2020

  Derek was easy to work with. No pressure sale. He was a man of his word. Body work done before purchase was excellent. Would keep dealership in mind for future purchase.

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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Replaced windshield molding

  by chuck ferraro from hughestown | October 23, 2020

  Exceptional service and repair work. The appointment was conveniently set and the vehicle was taken in for repairs on time. Customer service was very helpful, as always and provided the necessary information as needed.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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