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Ken Garff Volkswagen

115 E University Pkwy Orem, UT 84058

(4.7 out of 5) 222 Reviews

Call (888) 671-4187
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday9:00 am-2:00 pm
SundayCLOSED

Ken Garff Volkswagen Inventory

Ken Garff Volkswagen Reviews

Ratings and reviews of Ken Garff Volkswagen are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    My Ken Garff VW Orem Experience
    by Jill from Utah | August 18, 2020

    I REALLY appreciated the no pressure atmosphere. If I want to buy a car I will buy it and I’ll be happier with it knowing I thought it through. This is my biggest pet peave with most car dealerships. Anthony was very patient, answered all my questions and everyone there was friendly, but gave me the space I needed to come to my own decision. I hate the whole car buying process , but these guys made it bearable. THANKS!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    VW Tiguas SL Premium
    by Michele Scott from Kamas UT | August 01, 2020

    Chad and the dealership were excellent to work with. They had the car ready for me to see and it was easy to negotiate with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Executive Vice President
    by Scott from Lehi, Utah | August 01, 2020

    Simply put, Brittany in the sales department was outstanding. Allen in the finance department could not have been more helpful. Best experience I have ever had. Thank you

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!
    by BDuke from Heber City | July 25, 2020

    They went out if their way to help. DanIelle was great, she worked with the mechanic to let us know what was going on. Hope to buy my next car at Ken Garff VW.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service. Staff was friendly
    by Curt from Orem, Utah | July 02, 2020

    Friendly staff, got me in and out quickly. Updated me in every step of the process. Would recommend the dealership to friends and family. Great service department.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Customer Service
    by Ernestine A. from Cedar Hills, Utah | June 02, 2020

    I have been with Ken Garrf in Orem, Utah for many years and have always been satisfied with their service and friendly and accommodating staff. I have every intention in continuing with them when ever purchasing a car and having it serviced.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very happy customer
    by Heather G from Spanish Fork Utah | May 17, 2020

    Great to work with, fast friendly staff no run around everything was up front no hidden fees they were very honest and didn’t try to up sell unnecessary items will definitely buy from them again!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great car for the family
    by Always an Adventure from Vernal, Utah | May 05, 2020

    Walked in with the intention of "just looking" and shopping around. Loved how easy it was to look at different models and have a salesman walk me through the basics of the car without trying to push something on me that I didn't want or need. That was the third dealership I visited that day and was tired of feeling rushed or feeling like the salesman was pushing a trade-in at me because they wanted to move the used cars. The VW salesmen (multiple guys) took the time to explain the technology features to me and answered my repeat questions without getting frustrated. Ended up buying a car we all felt great about.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    BUYER BEWARE! UNFAIR PRACTICES!
    by J Arndt from Elko, Nevada | April 22, 2020

    BUYER BEWARE! UNFAIR PRACTICES! I had financing approved with Ken Garff Downtown for a vehicle at Ken Garff Volkswagen dealership in Orem. The VW Sales Manager, Cory Fenton agreed to let me purchase the car after waiting 24hrs if it hadn't sold by 6pm from his lot. Then I was told I had to wait an additional 24 hrs to see if it sales. NOW I've been told by the VW General Sales Manager, Scott Cobb that I have wait yet another 24hrs to see if they sell it by 6pm on 4/22/20. I've been strung along with invested emotions. Why wasn't I told that I wouldn't be allowed to purchase the vehicle from the beginning and that they didn't want to release it from their lot. Leads me to wonder if there are any discriminatory factors involved. I believe this is a terrible way to do business as we are all suffering during this pandemic.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Veronica from Salt Lake City, UT | April 18, 2020

    I dealt with Carlos in the beginning who really helped me get the monthly payment I was looking for and Anthony didn’t try to push the sale at all. Allen was thorough with the financing and answered all my questions. They were professional and so great to work with.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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