KC Used Car Emporium

4.2
Hours of Operation
Sales
Monday
9:00am–7:00pm
Tuesday
9:00am–7:00pm
Wednesday
9:00am–7:00pm
Thursday
9:00am–7:00pm
Friday
9:00am–7:00pm
Saturday
9:00am–6:00pm
Sunday
11:00am–4:00pm

Cars on the lot

94 cars available See all Cars

Dealership reviews

4.2
Rating and reviews of KC Used Car Emporium are from Cars.com and DealerRater.com

149 reviews

Terrible

1.0
by Katie on Dec 07, 2019

Do not buy a car from here. Haven't had the car for 30 days yet and the engine has siezed up. When I called them to see what we could do they just told me to basically screw off and call an attorney and hung up. Never using them again and neither should you. Unreliable, untrustworthy, and a rotten company.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did purchase a vehicle.

Buyer beware!

1.0
by Jenny Heiserman on Sep 22, 2019

Dishonest and deceptive. I believe knowingly sold me a flood car. I'm $6000 in the hole bc the junk they sold me doesnt run 4months after I bought it despite diligent maintenance and upkeep. They refuse to refund and lied to the DA about details leading up to the event. Crooks! Take your money elsewhere.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did purchase a vehicle.

kc used car emporium

4.0
by Gene Hallett on Aug 02, 2019

The salesman worked hard to get the deal done. The finance dept. got me a better deal than my own credit union could. Good hrs. and a good selection of cars. I would recommend them to my family.

Buying process 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Thank you for your Business

Earn Respect to Gain Respect

1.0
by NTW on Jul 26, 2019

Someone needs to go buy a car here today so the owner can afford to hire a Decent,Nice, Respectable Secretary to Answer the phone or send the Hateful Guy that answers the phone to a Manners Course!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Terrible customer service

1.0
by Katie on Jun 30, 2019

When I came to look at a car, the sellers did not seem the slightest interest in my concerns. They also were so unprofessional, one guy was eating while I was trying to look at the car. Then they falsely put the transmission as an automatic when it was a manual. Lastly, they list old cars on their website. Terrible terrible customer service. If I could give a zero I would.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Do not purchase a car from them.

1.0
by Gina on May 25, 2019

I spend $4,000.00 in cash to buy my daughter a decent car for college. Now I am going to have to put in a new transmission. Everything is falling apart on the car. These people sell cars that they know are going to fall apart when you take it off the lot. They need to be put out of business so they do not take advantage of people. They were also mad because I did not finance and didn't give then an opportunity to make more money off of me. Save your money and go to a reputable place to buy a used car. I would not even send someone I didn't like there to these crooks!

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did purchase a vehicle.

Avoid at all cost!!

1.0
by Jeremy Sterns on Mar 30, 2019

Avoid this dealership at all cost. If you have an issue with your vehicle within the warranty period, they require you to take it to their mechanic. Their mechanics do not speak English, and are very difficult to communicate with. Although we took the car to their preferred mechanic twice, they never deemed it to be an item under warranty. They refused to let a 3rd party mechanic make the determination on the issue.

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Does not recommend this dealer. Did purchase a vehicle.

Most dishonest group of people ever dealt with

1.0
by Chiefs_38 on Aug 09, 2018

Bought a car from them and have had up 3 times to have the air bag light fixed. When it was test driven it had an airbag light and a vibration and asked it to be checked. Bought the car with them putting it in writing they would fix the airbag and vibration.They completely ignored the request on the vibration and now the car vibrates and sputters when it goes uphill. When the airbag light recently came on again and had to take it to them for the 3rd time I specifically told them about the sputtering and that Certified Transmission had checked it and dignosed an engine issue. I was told it would be taken care of.They kept it for 4 or 5 days and I had to call to check on it and was told it was fixed and ready. When asked what was done to fix the sputtering I was point blank told "I dont know but owner says its fixed". Drove off the lot and the minute it was on the highway it sputtered and cut out.From the salesperson to the GM to the owner it has been nothing but bad service,lack of caring and no responsibility to their empty promises.

Customer service 1.0 Does not recommend this dealer. Did purchase a vehicle.

Would recommend

5.0
by Ellen on Aug 08, 2018

Buying a used car generally sucks. These guys made it much easier. Pleasant to work with, accommodating, helpful. Sean made an otherwise stressful task so much easier. 10/10 would recommend.

Customer service 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We try to make it easy Thank you for your business

Love my new to me Car~ Thanks KC Used Car Emporium

5.0
by Angie Armstrong on Apr 13, 2018

So anytime I have been to Sonic in (Merriam), I see across the street people looking @ cars, I've noticed that they are ALWAYS BUSY..... So if your looking for a used car or truck, KC Used Car Emporium is the place, the parking lot is packed w/lots to choose from. Fred Van Winkle has WON best Salesman award as far as I am concerned!! So I am a lil' picky.... I drove several cars before I found the perfect one! Fred was easy going and friendly; ask him a question he answered, if he didn't know he said so. I appreciate that because I'm not a big car person. Gave a good trade in price for my old car~ YEA! They have fair pricing and paper work went smooth thanks John for making it so easy! also they have great hours M-Th 9am til 7pm and Fri. & Sat. 9am til 6pm even on Sunday 11am til 4pm Love my new to me car!! Tell them Angie sent you~

Customer service 5.0 Buying process 5.0 Quality of repair 5.0 Overall facilities 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We have great selection of used vehicles ... Thank you for taking the time to comment

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