Joyce Koons Honda Buick GMC

4.7

Hours of Operation

Service
Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–4:00pm
Sales
Monday
9:00am–9:00pm
Tuesday
9:00am–9:00pm
Wednesday
9:00am–9:00pm
Thursday
9:00am–9:00pm
Friday
9:00am–9:00pm
Saturday
9:00am–8:00pm
Sunday
11:00am–5:00pm

Sales Team

Jeff Miller headshot

Jeff Miller

Service Advisor (149 Reviews)
Tyson Farina headshot

Tyson Farina

Service Advisor (115 Reviews)
Steve Hughes headshot

Steve Hughes

Sales Consultant (75 Reviews)

Cars on the lot

65 cars available See all Cars

Dealership reviews

4.7
Rating and reviews of Joyce Koons Honda Buick GMC are from Cars.com and DealerRater.com

1142 reviews

I had work done at this dealership and thought it was OK

1.0
by josephfieldsjr on Sep 09, 2022

I had work done at this dealership and thought it was OK until I called around and found out they ripped me off!!!! I recently called for spark plugs and wire change and they quoted me $980 which is $300 more than three other dealerships and $100 less than Bonin Chevrolet dealership in Manassas. Stay away!!!! I will NEVER get anymore work done there or in Manassas. I spent a lot of money there because I didn't know better and now I do!!!

Customer service 3.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Joseph, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. All the best, The Joyce Koons Buick GMC Team

Mr.Agrella responded very quick to our needs for service

5.0
by dgh3 on Aug 22, 2022

Mr.Agrella responded very quick to our needs for service of our Buick. The check engine light came on and the yearly safety inspection was needed. Nick was very professional and solved all our needs.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. All the best, The Joyce Koons Buick GMC Team

Recognizing Nick from Joyce Koons for the excellent

5.0
by richard lafrance on Aug 20, 2022

Recognizing Nick from Joyce Koons for the excellent service provide my cadillac srx on 19/20 August. He was very thorough, responsive and courteous. Nick is an outstanding ambassador for Joyce Koons. Richard LaFrance

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. All the best, The Joyce Koons Buick GMC Team

Never again.

1.0
by Sagecreek99 on Jul 17, 2022

Never again. Never take your vehicle there for a state inspection. They will lie to your face.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer.
Dealer Responses

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us at your earliest convenience. All the best, The Joyce Koons Buick GMC Team

This is not the Dealer I purchased the vehicle from

5.0
by KevinB on Jun 30, 2022

This is not the Dealer I purchased the vehicle from however I have been taking it there now for about a year or so. They have always provided excellent service and been able to help me out. I believe the cost to value they provide is above average and their concierge service is exceptional. That has really gotten me out of a bind in the past. Don't confuse the Joyce Koons brand with the other Koons dealerships in Northern VA. They do not operate the same and I was very disappointed with the other ones. Joyce Koons dealerships was a much better customer service experience and I believe its the culture they develop.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. All the best, The Joyce Koons Buick GMC Team

Very easy to make an appointment and friendly service and

5.0
by Abe5226 on Jun 29, 2022

Very easy to make an appointment and friendly service and work at completed right the first time.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, The Joyce Koons Buick GMC Team

The Joyce Koons GMC service center is excellent.

5.0
by BAQ on Jun 23, 2022

The Joyce Koons GMC service center is excellent. Jeff Miller has been my service advisor for 10+ years and have always been very satisfied with his courteous and efficient manner. They have been working on my 1 ton work truck for 17 years and it is in great running condition due to the team at Joyce Koons.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. All the best, The Joyce Koons Buick GMC Team

The time it took for a oil change was not acceptable &

3.0
by MaxRay on Jun 13, 2022

The time it took for a oil change was not acceptable & the lack of communication did not help either.

Customer service 3.0 Overall experience 3.0 Does recommend this dealer.
Dealer Responses

It is apparent that your oil change service wasn’t carried out in a satisfactory manner. We hope to always provide a positive experience, and it appears your time spent with us does not reflect that value. Thank you for letting us know so we can make the necessary customer service adjustments. Please contact us at your earliest convenience if you’d like to discuss your experience further. We look forward to speaking with you soon. All the best, The Joyce Koons Buick GMC Team

Horrible Repair Dept

1.0
by Matthew Joseph Valentino on May 31, 2022

Another huge disappointment with Koons of Manassas. Took my car in for a tire blowout (under warranty), they said they will take it back, replace the tire, & measure the other 3 and give me a quote. They decided to change ALL the tires & tried charging me, so I told them to put the 3 older ones back on since they only had 35 K Mike?s on them. They then got mad at me for the extra work. I have been there a few times and bought 2 vehicles from this location and they have been nothing but unprofessional and rude. I will never go back and would never refer them to anyone e.

Customer service 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Matthew, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Joyce Koons Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. All the best, The Joyce Koons Buick GMC Team

I walked in without an appointment.

5.0
by dshillingford on May 22, 2022

I walked in without an appointment. The service staff were professional and kept me informed throughout the process. I've always been very satisfied with the service received.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer.
Dealer Responses

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, The Joyce Koons Buick GMC Team

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