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Joyce Koons Honda Buick GMC

10660 Automotive Dr Manassas, VA 20109

(4.4 out of 5) 74 Reviews
2457

Driven by Community, this family owned and operated dealership enjoys connecting with our customers. We offer great savings and a customer friendly environment, come and enjoy our car buying experience for yourself.

Call (888) 865-0684
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-8:00 pm
Sunday11:00 am-5:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:00 am-5:00 pm
Sunday9:00 am-4:00 pm

Joyce Koons Honda Buick GMC Inventory

Joyce Koons Honda Buick GMC Reviews

Ratings and reviews of Joyce Koons Honda Buick GMC are from Cars.com

Overall
4.4 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Outstanding experience
    by RG from Leesburg, VA | August 16, 2020

    Professional and enjoyable leasing experience at JK Honda. Darius B. Went above and beyond in all aspects... From earning my business to going over the different options in the Pilot after the deal was closed. Fernando in Finance was great as well. Very pleasant experience. Definitely check these guys out!

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Awful Ethics- worst I have ever seen
    by annonymous from Maryland | July 02, 2020

    We purchased a brand new top of the line Honda Accord for my late husband on 5/22/20. My husband had a major medical issue and was in a comma starting 5/28/20 and eventually passed away on 6/17/20. This dealership would offer no options to take back the vehicle and kept telling me to call other places, e.g. Honda Financing. I would not recommend this dealership to my worst enemy.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    These guys are the BEST
    by Jay from Chantilly, VA | June 07, 2019

    Sold my car to Joyce Koons via TrueCar and was AMAZED at how professional, quick, and easy it was. I will come back to them when I return from my overseas tour! LOVED this TEAM!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Purchase of used vehicle
    by Jason Cote from Burke, VA | March 10, 2019

    Purchased a great used GMC Canyon from this dealership. Sales associate and financing officer were extremely knowledgeable and helpful. I would highly recommend to anyone in the market for a new vehicle.

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Bought a '12 Jeep Wrangler
    by Colin D. from Lorton, VA. | March 10, 2019

    Walked in after looking at the Jeep online and dealing with the internet sales personnel, when I arrived it was unannounced, and I was introduced to Antonio Ferrari, he handled the remainder of my dealings with Koons. Antonio was great! He handed everything, went above and beyond. I would return to Koons, to have Antonio's assistance again in my next purchase. He made the experience great!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    LOVE my new GMC Terrain Denali
    by Kayla from Marshall, VA | February 21, 2019

    Antonio Ferrari at Koons was amazing! He is super friendly and helped me when purchasing my new 2019 Terrain Denali. He knew which car I was looking for and had it ready for me to test drive when arriving. He was very patient in explaining all the features that I didn’t even know the car had. V, one of the sales managers was also super helpful. I hope the finance man that helped me leaves because he was the only rude person I encountered but V and Antonio helped fix the situation. 5 stars and I definitely will be going back for service on my vehicle. If you need a new car, go visit Antonio!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great customer service
    by Frank from Round hill, va | April 05, 2018

    The sales team at Koons is very responsive and great to deal with. I do appreciate their follow up and professionalism. They not only had a great repour with me but I do think they valued me as a customer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Satisfied Customer
    by Gregory Van Hoffler from Woodbridge, VA | January 13, 2018

    My experience with any service and sale at this specific Dealership has always been exceptionally Professional and Courteous

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Car Dealer in the DMV!
    by Lisa J.S. from Virginia | November 10, 2017

    Highly recommend Koons and the entire staff who helped us with a recent lease transaction. The service we received was extremely prompt and courteous, right from the first email. After initial email contact with Wilmer Mejia, there was a follow-up call with Patrick Bryant. He was fantastic and really listened to me when i described our situation and our needs. He was extremely gracious and knowledgeable and really knew his inventory! It was a pleasure to be asked what i wanted vs. being cornered by a 'high pressure sales person' who tried to tell me what he/she thought i wanted. These are the main reasons we decided to do business with Patrick and the Koons team including Codie Fravel, even though there is another GMC dealer literally 2 miles from our home. (Koons is about 45 minutes to an hour away depending on traffic). There is a LOT to be said for that kind of service, not to mention Koons worked out a payment that was even lower than what i said we could afford, and lower than the 3 other dealers who were vying for my business. It was nice to feel like we were not being snuckered or pressured! Not only did we get a lower price and more features than we expected but after all the paperwork was finished, Codie made sure we were comfortable with all the features of the new vehicle before we left the lot. Everyone we met was upbeat, experienced and super helpful. It actually made a normally stressful and tedious transaction smoother than we could imagine. If you want to do business with a company that is honest, upfront, professional, and interested in putting the customer first, then do yourself a favor and make sure you speak to the team at Koons before buying or leasing from any other dealer. It was worth the trip for us! PS...another reason we were happy to do business with Koons is they donate several cars to our annual Church/ PTO raffle. When you give generously to the community, it always comes back =)

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Finance Manager inflexible
    by DP from Manassas | September 20, 2017

    The sales person very nice and helpful. But the once the Finance Manager was include, negotiations were immediately stopped. No bartering with the finance manager.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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