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Jim McKay Chevrolet

3509 University Dr Fairfax, VA 22030

(4.5 out of 5) 91 Reviews
53436182019924161019

FIND NEW ROADS at Jim McKay Chevrolet! Come by and visit us today.

Call (888) 927-4193
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:30 am-6:30 pm
Tuesday7:30 am-6:30 pm
Wednesday7:30 am-6:30 pm
Thursday7:30 am-6:30 pm
Friday7:30 am-6:30 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Jim McKay Chevrolet Inventory

Jim McKay Chevrolet Reviews

Ratings and reviews of Jim McKay Chevrolet are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    BE WARE OF FRAUDULENT ACTIVITY
    by TiaG from Mongomery County, MD | September 16, 2020

    This establishment ran an illegal credit pull on my credit (while I am in the process of purchasing a home). This dropped my score 11 points, greatly delaying my moving process from a hotel. With this, Im more upset that my credit was pulled after I advised, repeatedly, that I did not want my credit ran and I was paying in cash, after I was told that none of my information would be used to run my credit. I made it very clear that I was paying in cash when I walked in the door for this specific reason. The sales person bought me a credit form to sign (stating that I will allow the company to pull my credit and/or provide financing). I declined to sign the form because it was not relevant to my purchase. I was told that the form would be used for record keeping then, I was told 'the form was to sent to the Department of Motor Vehicles'. Eventually, a manager came out to trying and convince me to sign this form for 15mins, I declined. The manager lays a credit file on the table: 'you have a good credit score, what's the problem? ', 'I just bought house I did the same thing, didn't impact my credit score, you will be fine'. I was upset. I asked why did her run my credit score. He gave no explanation, he continued to try and convince me to sign a form giving him permission to run my credit. I declined. Worse experience ever, should have taken my uncle with me to provide the same tone, but no one was available and I did not have a car. After returning to the US from another country due to COVID, I saved and borrowed to a purchase a vehicle to avoid having my credit pulled.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    stay away
    by John Doe from Virginia | September 08, 2020

    Big city dealer with inflated fees and won’t give decent value on a clean trade.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mister
    by David Smith from Purcellville, Va | May 02, 2020

    Mike Ramey will take care of you and your Chevrolet.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jim MCkay service
    by Amanda Banks from Luray, VA | March 09, 2020

    Took my car repeatedly to Chevrolet dealer in Front Royal Va to repair my heater, and after the 6th time with no results I took my car to Jim McKay car where I purchased my car. The service advisor David called me within a hour after leaving my car with them to explain my heating panel was bad and they would order the part. My car was ready the next day and fixed.r

    Customer Service
    Quality of Repair
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    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    unprofessional
    by lovely, md from clinton md | December 23, 2019

    I have brought many cars during my time but this was the worst experience ever. I would not recommend this dealer to my worst enemy. My salesperson Ricardo was ok but the management team is horrible. if you just happen to purchase a vehicle from this dealer be sure to read your paper work carefully, or just save yourself the trouble and don't go

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Pathetic
    by Steven Dunn from BEDFORD | August 13, 2019

    Bought a used 2011 Honda Pilot from McKays Chevrolet. Had an issue with a dent and Darius the sales manager said to get it fixed and he would pay for it. I live in PA. so I got it fixed for a few hundred dollars and after numerous phone calls they still will not pay my garage and only give me the runaround.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jim McKay
    by JACQUELINE BOUDREAUX from Fredericksburg, Va | April 04, 2019

    My salesperson Andrea Rodriguez was awesome. The general manager Ken Richardson and finance Dianna were all professional and customer oriented.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Took my money but didn't fix my truck, then lied.
    by HummerH3 from Fairfax, VA | January 10, 2019

    I took my truck to McKay for service. I told them I didn't want to simply change out parts, but to fix the underlying problem. That's why I went to a dealership instead of a neighborhood mechanic. They replaced parts, charged me a ton of money and didn't fix my problem. I disputed the charge with my credit card company and they actually LIED and said that they told me my truck required additional work, which the invoice clearly shows is false. They are incompetent and dishonest.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Deceptive
    by Jim N from Richmond, Va | December 26, 2018

    Found a Suburban they were listing online. Price on Cars.com was different than price on McKay's website. When i inquired salesperson was baffled. After checking with GM of dealership the higher price was actual UNLESS I qualified for other incentives. Nowhere on the site shows this. Buyers beware.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Poor Service and Deceptive!!!!!
    by Renee Porter from Burke, VA | August 07, 2018

    If I could give these idiots a -10 I would. I went into the dealership on a Saturday to inquire about turning in my parents 2015 Malibu whose lease was soon to expire and then my purchasing the vehicle. I wanted to purchase the car because it had very low mileage and I knew how well my parents maintained it. I had already spoken to GM financial who told me that such a transaction could be done and to take it to a Chevy dealer. The manager at Jim McKay said that he had never heard of doing a transaction such as this and that because it was Saturday there was no one he could check with to see if it was feasible. He advised me to call back on Monday. When I called on Monday he told me that he couldn't help me and that no one had ever heard of doing this type of transaction. So I called my dealership (Moore Cadillac) who actually took all of the information over the phone and transferred everything over to me. Since then I have received a Notice of Adverse Action letter stating that I had applied for a car at Jim McKay and was denied for poor credit. I did not authorize them to run an inquiry nor did I fill out a credit application. I was only there less than 30 minutes. The inquiry is showing up on my credit report. When I called to ask them to contact the credit bureau and have the inquiry removed I was told by Timothy Lee (Gen, Sales Mgr) that there was nothing that he could do about it. I consider this very poor service on so many fronts and bordering on fraud since they were not authorized to perform any type of inquiry on my credit and then have the audacity to show that they denied me. I plan to escalate this to the GM Corporate offices!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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