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Jim Marsh Kia

8555 W Centennial Pkwy Las Vegas, NV 89149

(4.5 out of 5) 177 Reviews
150825

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Call (866) 893-8681
Hours of Operation
Monday8:00 am-9:00 pm
Tuesday8:00 am-9:00 pm
Wednesday8:00 am-9:00 pm
Thursday8:00 am-9:00 pm
Friday8:00 am-9:00 pm
Saturday8:00 am-8:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:30 am-1:00 pm
SundayCLOSED

Jim Marsh Kia Inventory

Jim Marsh Kia Reviews

Ratings and reviews of Jim Marsh Kia are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Shady Sales Tactics - Steer Clear
    by Sal - Manager from Las Vegas, NV | December 15, 2020

    I went to this dealership to purchase a vehicle that I saw on Cars.com. The ad on Cars.com read that all reconditioning fees are included in the price of the vehicle (since taken down). On the dealer's official web site when you look at the pictures of the car, one of the pictures is a picture of a sign reading No Haggling! No Hidden Fees! with the dealer's logo present (See picture below). After test driving the car, I discussed with the salesman that I wanted to make sure that there were no other fees other than the standard title, registration, and doc fees. The salesman explained no other fees. We (the salesman and I) proceeded into the lobby to begin the purchase process. After discussing the internet price, the salesman went into see the sales manager's office to explain the deal. Several minutes later, the salesman came out with a sheet of paper showing the price, plus the standard dealer fees. The price also included an $895 reconditioning fee. Without saying a word, the salesman immediately struck through the $895 fee, since we had already discussed no additional fees. I said everything looked good, and the salesman went back to the sales manager's office . A few minutes later a slick talking sales manager came out explaining that I could not purchase the car without paying the reconditioning fee. He showed me a "hidden fee" posted on the bottom of their web site. He further explained that they always charge a reconditioning fee. If they always charge a reconditioning fee, why does their web site show no haggling, no hidden fees? Also why would the salesperson cross out the reconditioning fee when we were negotiating, if there is always a reconditioning fee. The slick talking sales manager desperately tried to explain how much money they had in the car, how they would be losing money on the car, etc. At one point, the salesman asked me, do you think that you are smarter than me? At the time, I answered respectfully, but the simple answer is that I am obviously smarter, lol. The fact is, this dealership did not want to get rid of the reconditioning fee, because they did not think there was enough money in the deal. At one point the salesperson explained that we (the dealership) always charge a reconditioning fee, but they can be different, some smaller than others. Again, their web site shows, no haggling, no hidden fees. The salesman without prodding, crossed out the reconditioning fee even though he has been there many, many years. The bottom line is that this dealership was engaging in shady business practices. I let the salesman know that the sales manager was dishonest, and this ended the negotiations. Please be forewarned, take your business elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Terrible service!
    by Kaitlyn from Las Vegas, Nevada | February 26, 2020

    I went to Jim Marsh Kia on 3 different occasions in the last year. All 3 times I have felt taken advantage of and left feeling very unhappy with the service. I have given this dealership the benefit of the doubt with multiple chances but I will no longer go back! This last time was the worst experience! Two weeks ago my Kia Sorento broke down while driving on the freeway. I had it towed to Jim Marsh Kia. Ultimately the alternator and the battery needed to be replaced. However, my issue came when they told me the price. Their prices are absolutely ridiculous!! I called around town to get other quotes. Both dealerships quoted me $350 less! I called the Jim Marsh dealership back and spoke to the service manager, Blair, and he told me the technician had “estimated high” and so he would knock $100 off the price. I was still highly unsatisfied with the cost and knew I was being screwed over. When I returned to pick up my vehicle when it was finally done a WEEK later, I continued to receive poor customer service. Lastly, Jim Marsh Kia is very inconsistent with their inspections! I was told my brakes are in great shape when 6 months prior on the previous visit they said my brakes should be replaced. Very hard to believe anything they say when they constantly give conflicting information! Absolutely do not recommend going to this dealership and I will be going elsewhere in the future!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    excellent experience
    by vicki phillips from las vegas nv | July 26, 2019

    In the last few weeks i have purchased 2 used vehicals from jim marsh kia. The first was a truck, Lester was our sales rep and I must say that at the age of 60 yrs i do not appreciate the car sales game. I let lester know that and had absolutely best sales experience you could imagine. In one word I would discribe lester as a man of INTEGRITY, thank you my husband loves his truck and the price was fair.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Trade in
    by James from Las Vegas NV | February 04, 2019

    Car Sales Martin Hopper, is Joke (flat plain stupid/or dumb) so as his Manager. They sold the car to someone else, after we agree on the price on the car am trading in. Offer are both accepted and signed. No call or message saying its sold lack of courtesy , VERY poor business mindset.Garbage!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Unscrupulous salespeople
    by Michael Biesiada from las vegas | January 15, 2019

    To many issues with sales, tactics, negotiatons, and staff. They left out critical details on "due on sale clause" unbenounced to me moved cost to me.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Good experience
    by NA from Las Vegas, NV | January 11, 2019

    Very good experience. Wei was kind and very helpful! He listened to what I needed and found me the car very quickly. I didn't have to stay all day.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    JIM MARSH KIA IS THE BEST
    by sharon swartz from Vegas, Nevada | July 31, 2018

    we did not expect to buy a sorento we were just looking. My husband and i stopped at jim marsh kia to usr the bathroom and ran into a friendly salesman named cliff goins and we bought a sorento which we had never heard of untill cliff showed it to us. We will buying all of our cars from cliff and jim marsh kia from now on.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome team
    by Shatana S Harris-Cobb from N LAS VEGAS | March 26, 2018

    Great team, that met all my needs and was very kind and professional. I received a very good interest rate, the down payment was affordable, and the trade in went smoothly.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best Dealership in Town!
    by Marissa Jones from Las Vegas, NV | February 28, 2018

    Went in to look at new cars and left with a 2018 Kia Optima EX. Ronnie Twist was such great help in getting me this deal and I absolutely love my new car. It’s everything I’ve ever wanted and it rides so smooth. I’m definitely pleased with the dealership and the vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New car
    by Jazmin Jones from Las vegas | February 04, 2018

    This was my second time purchasing a car through Jim marsh a 2013 Kia soul and now a 2018 brand new Kia soul and I love this one just as much with all the new features

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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