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Jim Lupient INFINITI

7200 Wayzata Blvd Minneapolis, MN 55426

(4.6 out of 5) 36 Reviews
100873

Call (763) 515-8413
Hours of Operation
Monday8:00 am-6:00 pm
Tuesday8:00 am-6:00 pm
Wednesday8:00 am-6:00 pm
Thursday8:00 am-6:00 pm
Friday8:00 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
SaturdayCLOSED
SundayCLOSED

Jim Lupient INFINITI Inventory

Jim Lupient INFINITI Reviews

Ratings and reviews of Jim Lupient INFINITI are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Unexpected Computer (Engine Control Module) Fail
    by Susan G from Maple Grove MN | October 24, 2020

    Great service. Once necessary repair was determined, prompt help getting me on my way. Good communication on status. Very nice waiting area. Very helpful service representative.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service great mechanics!
    by Raymond Lee Bernal from Minnetrista, MN | August 11, 2020

    See above. Awesome knowledgeable service. The place is always clean and they have a great coffee machine. They treat you like you are a personal friend there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Oil change
    by say2timez from Minneapolis, Minnesota | July 09, 2020

    Terrific customer service and help while I was there. Michael the service advisor helped me and made it fast and easy. Would definitely come back again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Sales consultant
    by Johneen Hogab from Mpls.Mn | February 25, 2020

    Eric Bugenhageb was great and I couldn't ask for a better salesman. He made my day, and would refer him to everyone I no who is looking for a car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    We were looking to purchase a used car at Lupientt
    by Infiniti QX80 from Minneapolis, Mn | December 22, 2019

    Great and professional experience! The staff and Eric who we worked with were top notch. Helped us with all our questions and concerns and were very accommodating.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Do not go here! Total scam!!
    by Amanda from Eau Claire, wi | October 30, 2019

    Dont let this place fool you. It is full of the typical "used car salesman" stereotypes! They do not care about the customer. I purchased a used car here and found a crack in the windshield driving home from the dealership. I was told by Eric that I should check with my insurance company about repair and if they wouldn't fix it to call the dealership back and they would take care of the repair. Eric claimed he had no idea there was a crack in the windshield. When the glass repairman came to my house, I was told the crack had already been filled and there was nothing he could do. When I contacted the dealership to see what they were going to do to repair it, I was told to contact Darrin the used car sales manager. I have tried calling him, left messages and have never heard back. Eric also wont return an email or offer any form of apology or solution to my problem. Considering how dishonest this entire place is, I'm incredibly nervous about the car I purchased and its actual condition. Do NOT purchase a car here. They are dishonest and provide terrible customer service!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer
    by Melissa Kittelson from Chanhassen, MN | July 26, 2019

    I have purchased my last two vehicles from Jim’s lupient Infinity as the customer service is better than the rest. The salesman and finance manager were very helpful and respectful of my time ..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    In need of wheels
    by Sparkle24 from Golden Valley | April 26, 2019

    We relocated from Canada and needed another vehicle. Kerper was patient and kind enough to work with us to get a reliable vehicle. We definitely plan on going back again in the future.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Quick response and friendly staff
    by Jason Helquipla from Minnetonka, MN | February 27, 2019

    Dealer responded quickly and set up appoinment to view the car, the dealership was clean and had fresh cookies and coffee available which was a nice touch. Glad I worked with them!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    BEWARE!
    by M from Donais | June 26, 2018

    BEWARE! If I could rate a negative star, I would. Took our vehicle to them for service. Vehicle was going into limp mode sporadically...imagine traveling 60 mph on the freeway and then suddenly there is nothing! First time they called and said it was a loose connection on battery cable. Charged me $232. On my way home after picking up the vehicle, it went into limp mode again. Called service and expected to hear we will come and get you or send a tow truck. But instead, I had to wait until the car would move and turned around and went back to the dealership. They then had the car for 5 more days. Finally received a call stating they have no idea what is wrong and wanted to charge $500 to remove the remote start. I asked if that would fix the problem and they said they had no idea. I told them I was not going to pay another $500 if they didn't know it would fix it. Also asked for my $232 back from the first charge as that didn't fix the problem either. They refused. I then received a voicemail from CHAD stating if I did not return the loaner car by 5:00 pm that day, he was going to charge me $35 per day for every day I had it. SERIOUSLY? They were the ones that kept my vehicle because they were completely lost as to what was wrong with it! Upon driving my car home it broke down two more times. The first time I was actually on the phone with NATE, the GM and his response was, well I am going to let you go so you can get somewhere safe and call a tow truck. REALLY? Shouldn't you be calling the tow truck? There was no concern for our safety while driving this car. I then called corporate who stated it is not their policy to allow a vehicle to leave if safety is a concern and it would go further up the chain. Wouldn't you know it, I received a call from NATE simply stating they wish to no longer service our vehicles! Not only do we own an Infinity, but we have had it serviced there for 7 years along with our second car. Do you really want to do business with a dealership that treats their customers like this? To add to all of this, 2 years ago we brought our car to them and it took 3 weeks to fix the car. While fixing it, they broke the catalytic converter. Luckily, we still had a warranty so the $4000 in repairs only cost $100

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
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