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Jim Hardman Buick GMC Inc.

1592 Browns Bridge Rd Gainesville, GA 30504

(4.5 out of 5) 65 Reviews
10780

Georgia's oldest Buick-GMC dealer for over 30 years.

Call (678) 866-4116
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday7:30 am-2:00 pm
SundayCLOSED

Jim Hardman Buick GMC Inc. Inventory

Jim Hardman Buick GMC Inc. Reviews

Ratings and reviews of Jim Hardman Buick GMC Inc. are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Great truck, shoddy dealer
    by Rogers, Shannon Roper from Spartanbur, SC | April 29, 2020

    I agreed to a price of my trade in vehicle over the phone including sending pictures. My wife and I then drove 2 hours to the dealership. Once there, the dealer took my car to a different car dealer to have it evaluated and came back roughly thirty minutes later and told me they wanted to evaluate their offer. They cited a broken foglight as the reason for doing this and that my trade would needed to be "detailed" I honestly didn't know about the broken foglight, but I would assume that is not a significant cost. The truck I was buying had 400 miles on it and was described as "like new" over the phone. I told the dealer if we are going to start poking holes, let's go look at the "like new" truck. There are significant scratches on the top of the tailgate and scuff marks in the trailer bed. It didn't make a big difference to me as, though not as easy to remedy as a broken foglight, it's a minor cosmetic issue, but I didn't appreciate them trying to renegotiate once I got there and frankly the scuffs should have been either fixed or disclosed. The sales manager then berated my salesmen in front of me for agreeing to a trade in value, but told me our deal was good. I own a business, and I've bought dozens of vehicles over the phone or computer. I've never seen a sales manager behave as unprofessional as this one did. I didn't catch his name, but he never introduced himself or apologized for the delay. Once I executed the paperwork, we got in the new truck to go home. I noticed that the check engine light was on, and we had to wait 2.5 additional hours for them to diagnose/fix the truck. Not once did the sales manager apologize for the delay. Our salesman never went over the features of the new truck. In the era of Youtube I guess that isn't a big deal as I was able to figure out how to operate the systems reading the manual and watching videos. All of that said, I love the truck.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent
    by Bennett, Jeremy from Gainesville, GA | April 16, 2020

    We had taken the vehicle elsewhere and were charged a lot of money and the problem wasn't fixed. Our experience at Jim Hardman was a pleasant experience from start to finish. They listened to and wrote down all the problems we were having with our vehicle. The courtesy ride home, the pickup from the house, and the vehicle to use while our vehicle was being repaired were very nice pluses. Our vehicle was repaired and the price was reasonable. We didn't even buy our vehicle from them but we were treated like we had. We are so happy with the experience and will definitely use the service center again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome place!
    by AMIE SATTERFIELD from Gainesville, ga | December 31, 2019

    Tom helped me find the perfect vehicle with absolutely zero pressure to buy here and now, even though I did buy that same day. The whole dealership was friendly and helpful. If I ever need another vehicle this will be the place I go!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great experience
    by Pam Davis from Gainesville, ga 30506 | March 20, 2018

    Dennis the salesman was great. The whole staff was excellent. Very easy to work with. Liked so well bought a second vehicle from them. Two within 3 months.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Steve from Gainesville | March 11, 2018

    No discounts for seniors nor coupons. Check in person says you don't do those things

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Truck search
    by GREGORY Wright from Athens,GA. 30601 | February 28, 2018

    Looked at a GMC pickup truck it had a good price just drugged my feet and missed out but it was not the dealer fault.but I will be looking at them again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great car buying experience
    by Blake from Atlanta, Georgia | January 09, 2018

    Friendly and helpful staff made the process very easy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Wes ,
    by Wes from Ky from London Ky | January 02, 2018

    Great people to deal with.I drove over 300 miles to buy a truck.Truck was ready when I arrived.Paperwork took less than an hour.Best deal around.Highly recommended!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    service call
    by Gary Trenton from Gainesville, Georgia | December 26, 2017

    Always a pleasant experience when I visit Jim Hardman Buick GMC.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Mtce & battery
    by Hal from Gainesville GA | December 13, 2017

    Took me late afternoon due to a sudden battery failure. Did a great job and warranty coverage.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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