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Jim Coleman Cadillac

10400 Auto Park Ave Bethesda, MD 20817

(4.8 out of 5) 153 Reviews
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Visit your local Bethesda Cadillac dealership, Jim Coleman Cadillac! We have been selling this premier American brand since 1989 and pride ourselves on offering a world-class vehicle purchasing experience for every car and SUV we sell. Visit our showroom on Auto Park Avenue! All prices exclude tax, tags and $500.00 dealer processing fee.

Call (301) 841-6455
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 pm-8:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
Sunday12:00 pm-5:00 pm
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Jim Coleman Cadillac Inventory

Jim Coleman Cadillac Reviews

Ratings and reviews of Jim Coleman Cadillac are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Purchasing
    by G Williams from BOWIE | October 05, 2020

    My wife and I have dealt with Jim Coleman Cadillac since 2016, and again in 2019. The General Sales Manager, Mr. Roy Mossissey is outstanding. He handled our buying experiences with professionalism and care. Additionally, Stu in the finance office is a true professional.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    the worst
    by edindc from washington dc | August 19, 2020

    I've owned 3 cadillacs and three mercedes benzs. cadillac used to offer decent service - although never as good as mercedes. my experiences with my ct6 and the service offered at jim coleman have ensured that i will never ever ever buy another cadillac. no effort whatsoever is made to serve the customers with any competence at all. terrible.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Outstanding Customer Service
    by Suzie_VA from Woodbridge, VA | August 17, 2020

    They went above and beyond to ensure that I received the vehicle I was searching for. They even held the car for me after closing hours so I could return the following morning to complete paperwork. Thank you!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great buying experience!
    by Drew from State College, Pa | January 31, 2020

    Best buying experience we have ever had. The staff is exemplary. Sales and finance staff bent over backwards to make sure we were completely satisfied. I would recommend Jim Coleman Cadillac to anyone searching for a new or used Cadillac.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    THE WORST EXPERIENCE I EVER HAD (HORRIBLE)
    by Hyder from Arlington, VA | May 09, 2019

    THE WORST EXPERIENCE I EVER HAD (HORRIBLE PLACE) I send a request online for a 2017 Acura TLX been sitting in their lot for almost 3 months. I got emails from Michael (nice man) and then Rahleak got involved since he's the used car manager. We talked about numbers then end result Rahleak (used car manager) asked to come test drive the car and see if I like it. I live in Arlington, VA and drove all the way to Bethesda MD. I met the used car manager then Micheal got the car so I can see it. The car was so dirty and have dirty napkins and trash in the trunk etc,,, Even Michael (sales man) was shocked and start apologizing for that and I said no worries. In my head I said it's OK and maybe they did not detail yet. Guess what, I shocked when they said that the car is been detailed already. OK no big deal and I will get it clean well anyway. I got in and it's full of scratches and beats up badly inside and again said it's fine if I will get fair price for it. I test drive the car and the car was shaking badly when you brakes and the car has no balance and I know it needed work. I left and called next day and asked if they agree to let me take it to Acura. The used car manager wanted me to agree on number before I go take it and I said it's OK then said yes come get the car and I will arrange a tag to take the car and we had an agreement that I will bring all the papers from Acura and that whatever issues will come out, he will work something to fix then let the deal done. I arrived and he said that he have no tags and he tried to make me sign the deal before I take the car to Acura. I said no and this is not what we agreed then out of nowhere the tag show up. I drove back to VA in the evening and next day early in the morning I took it to Acura dealer and got all tests and heads back to MD next day after work as we agreed. Rahleak was off that day so I nicely was sitting with Michael (again nice sales man) to explain to him what was the issues. The car needed front and back full brakes / rotors etc,,, and 2 tires and alignment and balanced and missing original remote start key ($495 alone). How in the world you put a car on the lot with all these issues? Suddenly a man (ROY THE GENERAL SALES MANAGER) start asking while he's walking in very rude not nice way. He said what's cost of the repair. I said It need $1500 repair with key and he shouted back at me and said we are not going to doing any of that. First he did not introduce himself as GSM or say his name or say hello how can I help like any way lower end cars managers will do and not a GSM at CADILLAC and he keep say staff while he's walking. I did not pay attention to him and kept talking to Michael and he took copies of Acura tests reports then I left and Michael said we will be next day. I had the check ready and was waiting for Rahleak answer. So after 4 visits from VA TO MD and emails and talking to the used car manager and facing the very poor unprofessional rude customer service from the GSM ROY, I got a text from the used car manager saying in very cold blood (By the way the car was sold today). EXTREMELY POOR UNPROFESSIONAL MANAGEMENT AND SO VERY POOR HORRIBLE CUSTOMER SERVICE. Stay away from this place and go somewhere else. I ended up buying the same car/model with half the mileage and so very clean car with clean car fax for the same price that they gave me for their bad dirty shape car with damage reported and double the mileage. I bought the car from BMW dealer in MD and had an outstanding customer service from A - Z which what real high end car should always do. Again I still can't believe that this is a Cadillac dealer. STAY AWAY FROM THIS PLACE....

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Buying a Cadillac at Jim Collman
    by Cadillac XT5 2018 from Rockville MD | February 17, 2019

    Shopping for a new Cadillac SUV and just bought a beautiful XT5 Red Bull one Tkx to the patience and amazing knowledge about the whole inventory of Anton Majewsky. Terricfic and very talented person. Tkx Anton I would give u promotion and a healthy bonus if I would be Jim Colman.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Best and Easiet Dealership to Work With
    by KingdomDweller from Knoxville, TN | January 31, 2018

    From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible experience
    by Traveled too far to be pressured from Maryland | January 01, 2018

    i have been looking at buying a used SUV for a while and decided to go look at one here at jim Coleman and the sales person was so pushy and telling me I have to buy the car today. I was trying to get information on how much extra warranty would cost and they said if I buy today they can use a coupon but if I leave no discount. I will not be pressured into buying a car from a Cadillac or any other dealer. I left and will never go back or recommend this dealership to anyone. I went to several other dealers and the experience was so much better. There was no pressure and telling me what I have to do. I will buy from someone who doesn’t pressure their customers

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Cadillac Serviced
    by Gary from Gaithersburg, MD | April 13, 2017

    Marty did a great job. He was very professional and made sure the work got done. Cadillac dealership next to Toyota dealership is not enhancing Cadillac brand, especially, since it's all owned by the same company; tacky.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service
    by Melanie from Bethesda MD | April 12, 2017

    Ceasar is wonderful and the service crew are on the ball! Work is done in a timely manner. I am very pleased with the service!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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