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Jeff D'Ambrosio Auto Group

1221 E Lancaster Ave Downingtown, PA 19335

(4.2 out of 5) 145 Reviews
7933

We are the largest Dodge, Chrysler, Jeep, Ram, FIAT, Mitsubishi, Volkswagen dealer on the east coast. We offer a low pressure sales approach as you can see by visiting www.dealerrater.com and searching Jeff D'Ambrosio. We have never lost a deal because of price. Extended test drives are available to qualified buyers. We look forward to earning your business.

Call (484) 696-4881
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 pm-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-7:30 pm
Tuesday7:30 am-7:30 pm
Wednesday7:30 am-7:30 pm
Thursday7:30 am-7:30 pm
Friday7:30 am-7:30 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Jeff D'Ambrosio Auto Group Inventory

Jeff D'Ambrosio Auto Group Reviews

Ratings and reviews of Jeff D'Ambrosio Auto Group are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Absolutely worst auto purchase experience ever
    by JeepLover from Reading | January 06, 2021

    I ordered a 2020 Ram 2500 from them in January. After several months of no contact and not getting a call on the truck, i contacted them. They said Chrysler lost my order. I contacted Chrysler who said this was a lie. Getting back to Jeff’s, they said they couldn’t locate another one but would try. I found several, asked them about them but they said they couldn’t get them. I went in and got my deposit back. I started looking in Nov 2020 for a 2021 and Costco sent me to them again. The internet girl Trisvan pleaded with me for a chance to make it right. The sales manager Wang built an order of the exact same truck but this time it was about $6000 more then in January even though Ram only raised their prices about $150. I was working on a different build with him to get a better price when all of a sudden, he just stopped communications. I sent Trisvan an email about it and she forwarded it to him saying I sent her a nasty email. Total lie. I have all communication to prove it. I ordered a truck from another dealer. Never will I go back to these bozos again.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Dave Baldwin is the best Salesman!
    by Lesliek from Downingtown, PA | January 04, 2021

    Dave Baldwin is by far hands down the best car salesman. He is friendly, well mannered, efficient and communicated every step of the process with me. Dave helped me buy my new dream truck and in my budget! Dave is my go to guy, and I recommend all to always use him for your car buying needs.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Brand new Jeep.
    by Georgene swoyer from Reading pa | December 22, 2020

    Hands down the BEST dealership I have ever worked with! A year of looking for a car and being turned away because the one I originally wanted was out of my price range. Well last night I was not turned away! ZARKO made sure I left with a brand new car. May have not been the one I intentionally wanted but I am very happy with the one I got! I will refer this dealership till the end of time. They got a new customer for life! Again thank you so much Zarko. You are a very kind and patient man.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Car buying
    by Matt from Chester Springs | November 14, 2020

    I’m happy with the Jeep I bought. The buying process was delayed Due to manufacturing and production delays. I felt the communication throughout the process was very poor. When I received the car, there was an imperfection on the left front bumper which seemed to be obvious on the walk around. I was asked to continue to be flexible but they did not seem to reciprocate regarding pricing. I will improve this review depending on the service experience following the repair. Jeff Dambrosia himself was very nice and attentive when we visited. Staff was pleasant

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Wrangler
    by JillN from Philadelphia | November 14, 2020

    Staff was very helpful throughout the whole process. Was able to do the majority from home and when I came in, my Jeep was waiting for me. Extremely easy and I would definitely recommend.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    I could not have asked for a better car buying exp
    by Steve King from Parkesburg, PA | October 27, 2020

    I could not have asked for a better car buying experience. The entire staff at Jeff D'Ambrosio was great. They walked me through the entire process and explained everything every step of the way. The Sales Rep Demetrius Was amazing. He helped me choose and build the Jeep to match my specifications perfectly. He explained all of the options, and helped me determine which options I needed. Demetrius kept me updated every step of the build process. I knew exactly where my Jeep was in the build process the entire time. He let me know the day my Jeep arrived at the dealership, and he had it detailed before I arrived. Demetrius and the entire Jeff D'Ambrosio team made my Jeep buying experience an enjoyable experience. I will recommend them to anyone looking for a new (or used) vehicle.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    Unhappy and Was a loyal Customer
    by Toby Wise from Royersford | October 24, 2020

    Well, I have put off writing a review, trying to give the dealership ample time to resolve my issue. Which, by the way, they still have not!! We bought a 2020 Dodge Durango on July 8, 2020, which we did not Have to purchase as we traded in a perfectly good 2017 Mitsubishi Outlander. During the shopping around on the lot, we advised the salesman that no matter what vehicle we potentially were going to purchase, it needed to have a trailer hitch installed. The salesman was clearly aware of this during the entire 5-6 hrs we had spent at the dealership that day. We decided on the Durango and he was told it needed a hitch. We got a lot of "Yea, Yea, will get you one" throughout our day. We settled the deal and while signing paperwork, we noticed the "We Owe/You Owe" form stated "Nothing owed". We stopped proceedings and were getting up to leave. We had discussions about there being no hitch in the deal, with the financing etc already finalized. Salesman (Finally, and to complete the deal) agreed to have hitch installed, on him. A month and half later a hitch was installed (AFTER-MARKET not a Mopar hitch) and No Wiring Harness!! It's a little tough and illegal to use the hitch to tow something, without being able to hook up trailer lights, so the hitch is still useless and looks trashy since they installed an after-market hitch instead of installing the proper hitch, that the truck has a specific location for in the rear bumper and not under the bumper. Now here we are, going on 4 months later, with many phones calls and conversations with the dealership and still have an ugly, USELESS, After-market hitch that to this day, still does not have a wiring harness. This is the third vehicle that we have purchased at this dealership in the past 3 years. Have spent over $100K at this dealership but after this running around, over a trailer hitch, they have proven that loyal customers mean nothing and we will be taking our business elsewhere when we go to spend more money on a new vehicle. I have attempted numerous times to even reach out to Jeff D'Ambrosia to advise him of the run around we are getting and each time, my call gets deferred to someone else.

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Shopping for RAM 1500 6cyl
    by Frank from Broomall Pa | October 17, 2020

    Thank you Erik Baron and Manager Anthony. Attention to detail and personal service.especially the extra long test drive . Loaded truck , didn't expect it would fit our budget

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great place!
    by Josh2020 from Coatesville, PA | October 01, 2020

    The guys at Jeff D'Ambrossio worked their magic with the financial part and I was able to leave with a brand new 2020 vehicle! Other places couldn't match what they were offering so in my personal opinion they rocked! Thanks to God first off, Luis, Bob and everyone who made this possible!

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Beep man ! My sales guy
    by David owens from Pottstown pa 19464 | September 14, 2020

    I went looking for a used car for my daughter with lower miles then the one she was driving after a brief conversation my sales man Anthony Beep Man Wilson talk me into a brand new 2020 Mitsubishi eclipse cross Beep Man Wilson talk me into a brand new 2020 Mitsubishi eclipse cross. Great for my daughter and her little baby I’ll b back in 3 yrs for something for me !! Thanks BEEP MAN for the experience

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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