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JBA Chevrolet Mitsubishi

7327 Ritchie Hwy Glen Burnie, MD 21061

(4.0 out of 5) 49 Reviews
8387

Please contact Jim Day in our Internet Sales Department.

Call (410) 981-9562
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-8:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
SaturdayCLOSED
SundayCLOSED

JBA Chevrolet Mitsubishi Inventory

JBA Chevrolet Mitsubishi Reviews

Ratings and reviews of JBA Chevrolet Mitsubishi are from Cars.com

Overall
4.0 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Avoid!
    by Tim from Crownsville, MD | October 20, 2020

    If you are looking for someplace where ethics are upheld, I'd suggest you avoid this place. My new car order was significantly delayed and then Jim Day completely ignored an agreement that we had, communicated very poorly and refused to acknowledge our agreement or even apologize from breaking his word. Truly disappointing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Does not care about you or your vehicle!!
    by Tara from Maryland | August 28, 2020

    Took my one year old truck in for a scheduled oil change and tire rotation. Apt was scheduled for 2pm, I got a call 41 minutes later asking me to come to the service department. (I was over at the new car dealership lot talking numbers for another truck) When I arrived to the service department I was told they hit the mirror off my truck while putting it on the lift. I get that accidents happen, but the manager, Ben, handled the problem as if I should be thanking him for fixing it. He told me he would overnight the parts. The next day I got no phone call from him. I was expecting it to be done the next day! A day later I get a call asking to keep my truck longer so that his service department ‘could take their time and do it right.’ Day 3 and I had to call him at 4pm to get a status update. Of course it was magically just being finished up and would be ready for pickup at rush hour on a Friday. When I went to pick the truck up I told Ben that I had some feedback for him. I told him that better communication for when this happens in the future would be best. As I was talking he checked his watch as if I was being an inconvenience to him. Unbelievable. This could have been an opportunity for this dealership to show they can fix an error and keep my business but instead they shrugged this off as no biggie. For the inconvenience I didn’t have to pay for my oil change, what a great deal! Completely rude and unprofessional. I’m in the market for a new work truck and I can assure you that I will not be purchasing it from JBA in Glen Burnie.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    2008 chevy impala
    by Robert Bullock from Pasadena | July 08, 2020

    I recently took my 2008 chevy impala for oil change and tire rotation got treated like garbage first off everytime I go there for service end up spending $2500 for services that aren't needed had that oil leak taken care of last year .Then I couldn't get the shuttle back to the dealership after service was completed. When you spend that kind of money you expect to be treated with respect and courtesy. From now on Severna park automotive gets all my business.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Chevy Silverado
    by Richard Wright III from Baltimore Maryland | June 21, 2020

    I sent an email inquiry about a Chevy Silverado and the dealership was very prompt and informative. They were great. I would recommend this dealership to my friends for the great service they provided.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Rude customer service
    by Tammy Lee Siddons from Pasadena , maryland | May 14, 2020

    Customer service from Hellen was very poor. I will not deal with her again. Super rude. And not helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    AMAZING
    by Triniti Stephens from Baltimore MD | May 05, 2020

    This place is amazing. I will be going here ever time I need a new car. I have been recommending everyone to this dealership .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    My Experience At JBA
    by William Matthews Sr from Balto , MD | April 08, 2020

    I had a very good experience at JBA. Excellent service. I would definitely recommend JBA!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome
    by APRIL GARRISON from Baltimore, md | January 17, 2020

    Awesome service great customer service...can?t complain about anything.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Why advertise a car that sold a month earlier?
    by Clyde Batter from Arbutus, MD | November 19, 2019

    Found online a perfect car for our daughter; contacted dealer and was told the car sold last month. Why post photos of cars that aren't available? VERY POOR BUSINESS PRACTICE ... WILL NOT RECOMMEND THIS STORE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2019 Chevrolet Tahoe
    by AMY BLANCH from Pasadena, MD | January 14, 2019

    Everyone was very knowledgeable. My salesperson, Tim, was very helpful, thorough, friendly and informative. He explained the features of the Tahoe very well. He followed up later to make sure everything was going well with my new vehicle. I would definitely recommend JBA to my friends!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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