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Jannell Ford of Hanover

2000 Washington Street Hanover, MA 02339

(4.8 out of 5) 626 Reviews
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Jannell Ford has been servicing New England and our local community since 1921.Jannell Ford is a third generation family dealership that offers hassle free car shopping with hundreds of foreign and domestic new and preowned cars in inventory. We have one of the largest parts departments in the area and our service departments repair all makes and models, foreign and domestic.

Call (781) 618-3296
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-4:00 pm
SundayCLOSED

Jannell Ford of Hanover Inventory

Jannell Ford of Hanover Reviews

Ratings and reviews of Jannell Ford of Hanover are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Service
    by Bruce R King from East Weymouth, MA | September 09, 2020

    Always a great service department and customer service advisers.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Feed back on my Ford Fusion purchase
    by Samantha Charrette from Braintree, MA | July 17, 2020

    I went to Jannell to look at a Ford Fusion. the service was great, Rob Sylvia was very helpful in the process. this is my first car purchase and I am satisfied with the help I received and especially the car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    new car purchase
    by Dan Breslin from Hull, MA | January 20, 2020

    Very efficient and friendly dealership that made the buying experience pleasant

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great car buying experience
    by Nancy Griffin from Hanover, MA | January 15, 2020

    I had been test driving several different car models over the past few months and based on a friend's recommendation I went to Jannell to test drive the escape SEL. Shawn Griffin was the salesperson I worked with and he and the Sales Manager, Ed Clark, were great. I did not feel pressured to purchase however I liked the car and we agreed on a price and I bought it. Thanks gentlemen!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Professional
    by Peter Torode from Scituate, MA | December 27, 2019

    Quick and courteous. This was just for an inspection but from determining the best time to arrive to billing, way above what I expected

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Repair review
    by Carleton Chandler from Marshfield ,Ma | December 24, 2019

    Very good, work done right, did what was asked of them

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Transit Repair
    by Marshall Wood from Norwell , MA | December 13, 2019

    Both service advisors were very courteous, helpful and accommodating.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    No Integrity, Horrific Communication
    by BridgeDancer from Hull, MA | December 02, 2019

    I purchased a used 2015 Ford Edge from Jannell 9-20-19, and the Sales Department gets 5 Stars - they were superlative. Regrettably, both the Service and Management Team are the opposite. We are in the Northeast, where random power outages due to weather happen at least yearly (more, really). The dealership has no contingency plan for this eventuality. Within 2 weeks of purchase, Service was in possession of my car to fix a couple of outstanding issues and there was a power outage at Jannell. I was easily reachable, but they never contacted me - at all. Driving to them was not an option as I live 30-40 minutes drive from the dealership and they had my car. I was unable to reach them until Day 3. I called Ford Corporation 6x on Day 2 of the outage. They had zero information about anything, refused to allow me to speak voice-to-voice with a Supervisor, insisted that I address the situation with the Dealership (not reachable), gave me a "New" (wrong) number for the dealership, and repeatedly committed to call me back that day, which they did not. Although they did text me early in all of this to say that they were closing the case as the issue was "Resolved". NOT. I finally reached Jannell on Day 3 of the outage, and the service manage, Shawn Hillegass was under the impression that everyone whose vehicle was in their possession had been contacted. Subsequently, I learned that I was in the majority here - few people had been contacted. Sean did arrange for substitute transportation for me at Jannell's cost, and when I picked up my car several days later gave me some coupons for free oil changes (at my request, he offered nothing for my aggravation and anxiety). This was acceptable and I was willing to call it a bad situation with a reasonable outcome. Shawn gave me his card and invited me to call him if I had any further issues. I DID, AND HE NEVER HAS. One of the issues the car had been left with service for isn't fixed. I began leaving Shawn messages 11-4-19, and after 4 messages and 2 weeks went by with no response, I spoke with the GM, Bill Roderick. That was on November 16, 2019. We spoke at length, he agreed that my expectations were not unreasonable, and he committed to contact me early the following week after he addressed the situation at a Manager's meeting. 2 more weeks have passed I have heard nothing from anyone at Jannnell. As an aside, for 3 weeks if the time I was trying to get them to respond to me, I had substitute transportation I could have used (I live on a small peninsula and public transportation isn't really available in any meaningful way). So I have been trying to get an issue outstanding from initial purchase fixed for 2 1/2 months, and for over 6 weeks have been unable to get them to respond to my concerns and resolve my issues. This business clearly lacks organization, commitment to the customer, follow-through, integrity, and the basic skill of effective communication. Go elsewhere to purchase a vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    dshuer@verizon.net
    by Derek huer from Marshfield , Ma | October 08, 2019

    very helpful sales person,. the price was reasonable, and I liked the car, and the dealership is first class.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Ford escape
    by Stephen Johnson from quincy, mass | October 06, 2019

    Nice and small easy dealership to work with. Sales people were very easy going not pushy like other dealerships.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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