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Jaguar Land Rover Frisco

5935 Preston Rd Frisco, TX 75034

(4.5 out of 5) 121 Reviews
E58b135416c21d55e4ce5b3cd84e4d28

Call (888) 258-1393
Hours of Operation
Monday8:30 am-7:00 pm
Tuesday8:30 am-7:00 pm
Wednesday8:30 am-7:00 pm
Thursday8:30 am-7:00 pm
Friday8:30 am-7:00 pm
Saturday8:30 am-6:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-7:00 pm
Wednesday7:00 am-7:00 pm
Thursday7:00 am-7:00 pm
Friday7:00 am-7:00 pm
Saturday8:30 am-3:30 pm
SundayCLOSED

Jaguar Land Rover Frisco Inventory

Jaguar Land Rover Frisco Reviews

Ratings and reviews of Jaguar Land Rover Frisco are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Worst Experience Ever!
    by JOHN BLACK from Greenville | December 24, 2020

    Worst experience ever in trying to buy a vehicle. I'm from out of state and began negotiating on purchasing a vehicle. My sales person, Kevin Young did a great job answering questions. I sent Kevin some additional questions the next morning and he quickly provided me with the answers. I then indicated to Kevin that I wanted to move forward with purchasing the vehicle and that I would give him a deposit or down payment over the phone with my credit card. He spoke to his sales manger, Kevin Bedford and was told that another person had called about the car and was coming by to take a look at it. Since they were local, the Sales Manager told him that I had to wait until they were able to view the vehicle and see if they wanted to buy it or not. Again, I told my sales person that I'm confirming to purchase the vehicle and to move forward with the sale. Again, Kevin Bedford indicated he would let him sale me the vehicle. My sales person indicated that Kevin Bedford would be giving me a call to explain, which he never did and probably won't. The other person did purchase the vehicle so they got their sale. In all my years of buying cars, this was a first for a dealership not wanting to sale me a car. Unbelievable!

    Customer Service
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    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Lost a potential customer
    by Taylor W. from Columbus, GA | November 19, 2020

    Honestly very disappointed. I am from Georgia and I had found a used 2019 Tesla Model 3 on cars.com and contacted the dealer to see if it was still available. Assuming everything would work out, I had full intentions of flying out and driving the car back. I was put in touch with a sales guy Scott P. What a joke of a sales guy. Very rude, unprofessional, and a terrible excuse of an employee at an upscale luxury dealer. I called and said "I'd like to know more about the car" and his response was "*scoff*uh well what do you want to know everything is online". That was my first turn off. I filled out the credit app to see what the payments were going to look like. Once again, he was rude and non-attentive. Not once did I get a phone call asking if I needed assistance or anything. I told him I'd sleep on it over the weekend and let him know. I decided it wasn't worth the effort of going through the trouble to go all the way to Texas and then find out I may not actually like the car especially since ole Scotty wasn't being very transparent. Again, not once did I ever receive a call, text, or email following up on my decision. Needless to say, this confirmed my decision to not buy the car and I instead went ahead and ordered a brand new one through Tesla.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible sales practices BEWARE
    by Mark Gonzaba from Frisco TX | October 23, 2020

    Bad sales practices BEWARE. I inquired about a vehicle Land Rover Frisco had in stock; after speaking with Mark Gonzaba and agreeing to my trade-in amount, I decided to proceed with the vehicle's purchase. Mark collected my pre-approval letter and all the necessary information. Arrangements were being made for the delivery of the vehicle with no mention of anything that would cause the deal not to happen(See text conversation below). I spoke with Mark till around 8 pm getting all the information he was requesting over to him. The first thing the next morning, I received a text I quote, "We had a client walk in late last night and purchased the model 3". If this is the way Land Rover Frisco treats their clients during the sale of a vehicle, imagine how you'll be treated and what excuses they will make after you take delivery of the vehicle if something were to go wrong. Integrity is not what you'll find at Land Rover Frisco. The mission statement on their website "Consistently exceeding expectations through empowered team members committed to building meaningful relationships that enhance the guest experience. Our intent is to earn your trust and we consider it a privilege to be the provider of your automotive needs." couldn't be more misleading. There are many other great dealerships; take your business to them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great Buying Experience with Anthony
    by Sophia from Plano, TX | July 04, 2020

    My sales gentleman was Anthony ( ASK for Anthony if you want to buy a car) and he is such a caring and patient guy. I did not feel pressured to buy the car, he was friendly and understanding (especially when my toddler son was screaming...lol). Also, often times, car salesman/dealerships judge a book by its cover, and this was not the case at Jaguar Land Rover Frisco nor with my salesperson, Anthony. And purchasing the car was effortless. I had a great experience and when God blesses me with more, I will purchase that Jaguar or Maserati SUV that I was also eyeing...!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Dealership!
    by Anthony from Frisco, TX | May 28, 2020

    Looked at at purchased a Discovery. Anthony did a great job showing us available inventory and closing the deal. Highly recommend this dealership to anyone looking for a new car!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer
    by Anthony Carvalho from Frisco, Texas | May 16, 2020

    My experience with this dealership was excellent. They were extremely professional and handled the whole deal perfectly. I would recommend anyone who is looking to purchase a car to visit this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Horrible Dealership!!!
    by Rod Dixon from Richmond, TX | May 06, 2020

    Dealer would not sell us the vehicle at the price that was listed, then later changed the price that night. I would not recommend them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Nice place but terrible Service Department Staff.
    by Joseph from Carrollton Tx | December 18, 2019

    Worst customer service for the Service Department. Called numerous times, placed on hold numerous times, and a Call back is unheard of. 2 to 3 weeks to be placed for a loaner and the Service team don't COMMUNICATE with the mechanics. Tried numerous time to speak with a Service, but she is either out to lunch, with another customer, left for the day, called in sick, I will call you back, never got the message and I dont recall that conversation. Now I need to find another Land Rover dealership that can do on what they promise...Customer Service!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    GO SEE "HUCK"!!
    by Monika from Dallas, TX | October 30, 2019

    Greatest experience of adopting my new beast 2020 Range Rover Sport HST from David “Huck” Huckabee!! "HUCK" BEATS EVERYONE'S PRICE TAG. I went to 3 Land Rover dealerships and talked to 4 different sales representatives. Some of the sales people set the price firm (no discounts), some were stuck up, some said: "well, this is what we have on the lot and that is that". If you are looking for HONEST, reliable, mostly professional and extremely pleasant sales person, Mr. "Huck" is your guy. He will go over every detail of the car features during test drive, ask exactly what you're looking for and find a vehicle that suits your character as well as needs. If you're picky (like me) and want a car with features out of this planet, Mr. "Huck" will simply built you one. If there is no car on Frisco lot with specific options you want, "Huck" will do research nationwide and find the one for you. I am so grateful for his help and guidance during purchasing process with knowing all my options to manage financial aspect. Range Rover Sport vehicles are high end luxury cars, so as a future owner, you should receive appropriate type of treatment that settles your loyalty to the brand. GO SEE "HUCK"!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Don't Expect Follow-up Customer Service
    by Stephanie from Kansas City, Missouri | July 02, 2019

    Our buying experience was exceptional and the facilities were top notch. However, trying to get help after purchasing the vehicle and getting a warranty refund after ultimately trading the car in was a nightmare. We are a year post-trade in and the Finance Manager has lost our paperwork twice. Buy here, but don't expect much after.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
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