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Jackson Family of Dealerships

1320 W Jackson St Sullivan, IL 61951

(4.5 out of 5) 17 Reviews
152872202022815457

Call (888) 882-0718
Hours of Operation
Monday8:30 am-7:00 pm
Tuesday8:30 am-6:00 pm
Wednesday8:30 am-6:00 pm
Thursday8:30 am-6:00 pm
Friday8:30 am-7:00 pm
Saturday8:30 am-5:00 pm
SundayCLOSED
Monday7:30 am-5:00 pm
Tuesday7:30 am-5:00 pm
Wednesday7:30 am-5:00 pm
Thursday7:30 am-5:00 pm
Friday7:30 am-5:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Jackson Family of Dealerships Inventory

Jackson Family of Dealerships Reviews

Ratings and reviews of Jackson Family of Dealerships are from Cars.com

Overall
4.5 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Nice, professional service department
    by Julio from Sullivan | February 23, 2021

    Repaired my tire in 15 minutes and I was on my way. Professional service. Clean dealership. Very impressed with how quickly I was waited on and how nice everyone was.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Chevy Ipala
    by Jeff Honn from Effingham, Illinos | August 19, 2017

    I'm disabled and the Finance Manager , took me to the Cleaners .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Mislead that this was a great dealership
    by Hudson1996 from Clinton in | June 02, 2017

    Took them a week to approve signed papers on new car only to be called 3 weeks later amd told the loan company denied loan and theee was nothing they could do we had to return the new car. Ibwoll never do business with them agian and suggest everybody else do they same

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing!!
    by MissouriResident from St. Louis, MO | May 20, 2017

    Doug was so friendly! The selection was great! Bear buying experience I've ever had! Will be buying from here again!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service
    by PJ Heywood from Sullivan, Il | February 20, 2016

    I have been bringing my family's vehicles to Jackson's in Sullivan Illinois for many years. Brent Abott and Matt Bly in the service department are amazing and helpful. They always convey with their actions that we are valued customers. I trust Jackson's not to rip me off on my repairs, or to be dishonest about the problems with my vehicle. Matt Bly has recently gone above and beyond his duties to help us, and I sure hope he is recognized for his hard work! These guys have the patience of saints, I don't know how they do it. Jackson's has a gold mine in these guys. The service techs seem knowledgeable and competent. I don't plan to ever take our cars anywhere else.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good Experience
    by JimD from Painesville, OH | January 06, 2016

    This was a long distance purchase from Ohio. Saw a vehicle on-line at cars.com of interest. Negotiated a deal which I liked, quite easy with their folks. Flew into nearby airport, they picked me up, took me to dealership, extremely easy transition. Car and paperwork all ready. I have no qualms in doing such a long distance deal when things worked out as well as this. Ross Henson was my main contact, and made the whole process quite easy.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Car Purchase Experience
    by Rob from Decatur, IL | December 02, 2015

    Great buying experience from first to last. I highly recommend the Sullivan Jackson dealership and staff.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Dodge truck purchase
    by TDM from Oakland, IL | November 14, 2015

    This was the least stressful transaction at a dealership that I have ever been a part of. Ross was very easy to deal with and went above and beyond to show us multiple trucks until we found one that met our needs. The dealership was clean, the staff friendly, and when we are in the market for another vehicle, we will return.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Well organized dealership
    by Tom Connelley from Decatur,Il | November 07, 2015

    This organization is very friendly. From the salesmen to the management. My new car experience was better than expected. Most of the paperwork was done by phone before I arrived to sign documents. My salesman, Wyatt, was great. One of the few salesmen out there, that actually knew all about the vehicle I was buying. No nonsense. What a plus!!! Wyatt kept me informed every step of the way. I was treated with curtesy & respect. I highly recommend the short drive to Sullivan. Thanks to Jackson Family Dealerships I am the proud owner of a gmc terrain Wyatt, I can not thank you enough!!! I even received a voucher for a free turkey!! Tom

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service
    by Jeep from Effingham Illinois | October 28, 2015

    Came and picked me up because my vehicle was broke down, test drove multiple vehicles found one that day though. Made it very easy to find a vehicle that I liked and they were very quick once I decided, they got all the paperwork done and I was on my way.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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