Hugh White Chevrolet | Page 3

Hugh White Chevrolet Reviews

Ratings and reviews of Hugh White Chevrolet are from Cars.com

• (1.0 out of 5.0)

  Totally Disappointed

  by You know me. from Charleston,WV | January 13, 2018

  After talking with a salesman for 4 days and locking in a time for a test drive and a price I headed for the dealership 2 hours away with my son beside me to purchase him a vehicle. When we left our house I text the salesman to let him know that we were on our way and we would be arriving at said time. 30 minutes away from the dealership the salesman text back and notified me that another salesman was in the process of selling the vehicle that I was going to potentially purchase and then sent another text to notify me the vehicle was sold but come on up and we will find something else. Arrived at the dealer and watched the vehicle drive off the lot. At this point I ask what are you going to do and then ask to speak with the sales manager. I was informed that we could not turn back time and was there anything else I would be interested in. Not at this point. So now I get to tell my son that he would not be getting his vehicle that he had his heart set on and explain to him why ! They even sold the vehicle $300 less than what I was going to pay. No offer to pay for my gas, a very cold apology and of course they were glad to get me out. I have waited a couple days before posting this just to see if I would get a call from the salesman or the manager but here is the post of my experience here. I have managed retail for 20 years and know good service and bad service but this by far was the most unprofessional service that I have encountered. Customer service is about going above and beyond expectations to make a happy experience and a customer for life... If you choose to do business here I hope they have used this as a training tool and give you better service.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Nissan dealership

  by ChrisW from Lancaster Ohio | January 09, 2018

  Had the pleasure of dealing with Dan and Sonny. Both guys were great and very knowledgeable. They were also the most honest individuals I’ve ever met. Even after a screw up on their end they honered the price that they quoted me. I’ll be a life long customer of Taylor’s.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  Reps will work with you.

  by Reiann from Columbus, ohio | October 14, 2017

  The reps will work with you to find the car you want. They did not rush the process and communication was great and not annoying,

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  exceeded expectations

  by JV from Baltimore OH | March 30, 2017

  Loved working with Cliff and Billy. Best experience I have had buying a car. I cannot wait to buy another one from them.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Love my car, love the service and Cliff was great!

  by Denise Thompson from Barnesville, Ohio | February 28, 2017

  Would definitely recommend this place to my friends and will most definitely keep them in mind for all future purchases! They have a nice facility and a great selection. Customer service was top-notch!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
• (4.0 out of 5.0)

  service

  by Mace from Lancaster, OH 43130 | January 23, 2017

  Very nice people to help out, it is a very comfortable environment and there are many nice accommodations available. Friendly staff and a nice visit.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  service

  by kimberly walter from sugar grove ohio | January 23, 2017

  service at Taylor Chev. today was fast and curtious waiting area was comfortable from beginning to end everybody i dealt with was knowledgeable and I would recommend buying a car from them or recommend them for service

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Service

  by Todd Shelton from Lancaster, Ohio | January 23, 2017

  the service was very good and I appreciated IT. I look forward to coming back.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  recall on the ignition

  by Kevin Hempleman from Thurston, Ohio | January 23, 2017

  The service was great. I missed my original appiontment and they had no problem reschedaling.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Oil Change

  by Jena Devereaux from Lancaster, OH 43130 | January 23, 2017

  I felt welcome as soon as I walked in. The staff was friendly and even walked me to my car. Very Friendly.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 21 - 30 of 58 Reviews