Hixson Autoplex of Leesville

4.6
Hours of Operation
Sales
Monday
8:30am–7:00pm
Tuesday
8:30am–7:00pm
Wednesday
8:30am–7:00pm
Thursday
8:30am–7:00pm
Friday
8:30am–7:00pm
Saturday
8:30am–7:00pm
Sunday
Closed
Service
Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Cars on the lot

0 cars available
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Dealership reviews

4.6
Rating and reviews of Hixson Autoplex of Leesville are from Cars.com and DealerRater.com

115 reviews

Misrepresenting

1.0
by US Army Man on May 20, 2021

Basically I bought a truck, the sales manager showed me a vehicle invoice that was not for the vehicle I purchased. When I tried to use the tech that was supposed to be on the vehicle it was not there. I brought it in, had a technician look at the vehicle and keep it in the shop for a day. Then the GM spoke to me and promised to add the tech. The dealership never made this right and have been tap dancing around making this issue right. The last thing they tried to do was sell me a new vehicle with the tech but wanted me to basically trade in my other vehicle at a loss and pay them top dollar for the vehicle I thought I was originally purchasing. Long story short, buy from another dealership. Fool me once shame on you, fool me twice...

Customer service 1.0 Buying process 1.0 Overall experience 1.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

Hi, we're sorry that you had a disappointing experience. Our goal is to always provide top notch customer service. Is there a number or email to reach out to you for more detail about your experience?

Bad customer Services

1.0
by K on Aug 24, 2020

BAD SERVICES, CHARGE FOR STUFF NEVER DO. DON'T HEAR AT THE CUSTOMERS. BAD RELATIONSHIP WITH A CUSTOMER. NEVER COMPLETE THE JOB THAT IS REQUEST FOR THE VEHICLE

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Poor Customer Service

2.7
by CW on Jan 23, 2020

I am loyal Ford owner and get all of my services done at Ford Dealerships. My issue is personally with Justin Bonette in the service department. My first encounter with him ever was 08/22/2019 with I had my 100k service done on my F150. The next morning while checking my fluids, I noticed that my engine coolant was low. I went back to service the department and neither him or the mechanic knew which level my coolant should be at before startup. Justin gave me a half quart of coolant to take with me because they didn’t want to take a chance of over filling my radiator. A few days or so later, I received a survey about my experience. I’m an honest and respectful person so I answered every question honestly and truthfully. Over four months later on 01/08/2020 around 0745, I went in to get my front brake pads replaced. Justin was very pushy on trying to get me to purchase additional services that I didn’t need. Upon completion of my requested service around 0850, I handed Justin my coupon for the brake job and asked for my military discount. He then denied my military discount and asked me about my survey from August. He began to raise his voice and other customers heard our entire conversation. He asked me did I have a problem with him and or service because those surveys effects his as well the service department’s bonuses. He had the survey printed out on his desk from four months ago! He then told me that he noticed that I never wrote a good survey about the service department. For the record, I never received one in the past. I explained to him that I expected my services to be completed correctly the first time that’s the reason for my responses to the survey. He then said that next time if I can’t give a good rating on the survey to call the shop or ignore the survey completely. Justin then explained to me again about how if effects his bonus. Again, everyone in the waiting area including other staff heard this. Bottom line, this is was very unprofessional and needs to be addressed. It was simply embarrassing. No one needs to be told by some kid about a survey that are entitled to. No one should be investigating past surveys, tracking down the owners and making them feel bad for expecting exceptional services that they pay for the next time they come in. After all of my years, I always thought taking care of the customer is the first priority. In this case, bonuses seem to be more important than quality service. Sad to say, this will be my last time using this dealership and my family because this is unacceptable behavior. The owner needs to be notified and something needs to happen. Justin Bonnette does not have my permission to call or contact me in anyway.

Customer service 1.0 Quality of repair 5.0 Overall experience 2.0 Does not recommend this dealer. Did not purchase a vehicle.

Horrible dealership. Would not recommend anyone

1.0
by Brandon Chaumont !! on Aug 05, 2019

Liars amen thieves! While test driving a used vehicle and making a decision. They posted our trade in for sale which steal had our insurance on it personal belongings in it. We somewhat liked the vehicle but started making an terribleness noise under the hood so we changed our mind. Management said we can’t give you your vehicle back it’s a done deal. We never signed the title so no it’s not a done deal. We have a lawyer and will get this straight. I have NEVER had this horrible experience before and I could go on. Do not go to Hixson! “Hixson has it” yea well good luck

Customer service 1.0 Buying process 1.0 Quality of repair 1.0 Overall experience 1.0 Does not recommend this dealer. Did not purchase a vehicle.

Great dealership

5.0
by LindaGDCooper on Feb 02, 2019

Great service and salesman Edward Mills was very knowledgable regarding my Lincoln MKC features. Would highly recommend him to anyone looking for great customer service.

Customer service 5.0 Buying process 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Dream Truck

1.5
by William Brooks on Jan 28, 2019

I went to this dealership to purchase my F-150 Platinum which I found online. I attempted to finance there but was given a rate of 13.75%. I financed through credit union. At time of signing, was told they could get me a better rate. By then I was frustrated because the truck only had 15,000 miles and after talking with several people there, I thought I had 21,000 miles of warranty left. I was told the 36 months of the warranty had expired, so I had to purchase an extended warranty. Two days later I contacted the dealership about those loans he told me I could get, which I wanted so I could redo yo include the extended warranty. I waited for days before someone called me back, only to be short and rude, to tell me they couldn’t do anything else for me. The only person there that treated me like a valued customer was the Customer Care Coordinator, Ms Kristen Kruze.

Customer service 1.0 Overall experience 2.0 Does not recommend this dealer. Did purchase a vehicle.
Dealer Responses

William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Hixson Ford of Leesville. We would like the chance to talk to you further so please reach out to our General Sales Manager, John Schlag at johnschlag@hixsonhasit.com or 337-239-3434 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

James F. Gianforte

5.0
by James Gianforte on Dec 01, 2018

After deciding we needed a truck large enough to carry all of the merchandise for our businesses, we did some research and decided to try Hixson Ford in Leesville, Louisiana. Our sails agent was more than accommodating and spent most of the day showing us trucks that would satisfy our needs! After looking into many options, we decided to go with a Ford F150. After dealing with the tedious details involved with the actual purchase, we were given the keys and drove home. The next morning I decided to accesses and download my SiriusXM account that was a “required option” before perches, only to discover that option actually was not available on my new truck even though I was guaranteed it was. After a discussion with the dealerships management, I was told that the SiriusXM receiver would be added to my touch screen at no charge. All was right with the world. I would recommend Hickxon Ford to everyone!

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

James, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Hixson Ford Lincoln Toyota

4.0
by Gregory Dahlman on Nov 13, 2018

I was satisfied with the new Ford truck purchase I made. I was treated politely by all the personnel involved. I have shopped here before and will probably return, again. My salesman, Edward Mills, was enjoyable to deal with.

Customer service 4.0 Overall experience 4.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Gregory, thank you for your kind review; we are happy to pass along your comments to Edward and the team here at Hixson Ford of Leesville! We understand it is a big decision where you purchase your truck from and we are grateful to have been chosen! If there is anything else we can do to assist you, please let us know! Take care!

Hixson really does have it!

5.0
by Steven Besse on Oct 05, 2018

It's a great place to buy from. I traveled 2-1/2 hours to get there and was not disappointed. I was looking for something used, but opted for new because the deal was so much better. Their staff is professional and personable. It's like dealing with family. Everything was very straight forward. They have a lot of integrity and pride in what they do.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2018 Ford Edge

5.0
by David & Rebekah Frantz on Sep 27, 2018

We received a call from Hixson, asking about our Explorer and a possible trade. We went in told the Salesman Rick what we were looking for, within 45 minutes we where headed in the right direction. We went home and about 2 hours later they found the SUV we wanted and we closed the deal the following day. The time from start to finish was no more than 2 hours....and that was due to a previous customer completing their paperwork. The sales / Finance teams work hard and fast to make this happen. We are very happy with the experience and the Ford Edge we purchased. Thanks again Rick, you made it happen for us.

Customer service 5.0 Overall experience 5.0 Does recommend this dealer. Did purchase a vehicle.
Dealer Responses

Your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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