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Herrnstein Chrysler Dodge Jeep Ram Kia

133 Marietta Rd Chillicothe, OH 45601

(4.7 out of 5) 120 Reviews
14720

Our Customer Relations Team has our entire inventory from both of our stores at their fingertips and can check the up-to-the-minute availability changes, new financing incentives and price discounts. Call us now at 740-773-2220 to learn about the Herrnstein difference. To guarantee the best deal and best car-buying experience, please call ahead and speak to our Customer Relations team.

Call (740) 835-4935
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday8:00 am-6:30 pm
Tuesday8:00 am-6:30 pm
Wednesday8:00 am-6:30 pm
Thursday8:00 am-6:30 pm
Friday8:00 am-5:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Herrnstein Chrysler Dodge Jeep Ram Kia Inventory

Herrnstein Chrysler Dodge Jeep Ram Kia Reviews

Ratings and reviews of Herrnstein Chrysler Dodge Jeep Ram Kia are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Dodge grand Caravan
    by Herrnstein from Chillicothe Ohio | November 09, 2020

    I want to thank Jon for being so kind. He never pressured me to purchase something that was above my meanings. When asked for information about the car I wanted to purchase he did some research and if he didn’t know the answer he called his associates The answer and after purchasing my car he showed me how the new system worked he even help me program my bluetooth I would recommend Hernstein my friends and family

    Customer Service
    Quality of Repair
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    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New Wrangler Purchase
    by Mike K. from Londonderry, Oh. | October 04, 2020

    Highly recommend this dealership. Buying experience great from the beginning with Todd M. as our sales rep. They let you look and answer all your questions and after your purchase will take all the time needed to explain and go over all the features of your vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Service appointment
    by Troy from Hillsboro, Ohio | September 08, 2020

    Not sure why they schedule appointments, you waste the time bringing it to them at 9 am, they spend all day doing nothing with it, call around 2pm and they state they are just not looking at it? Why schedule appointment times?? I have bought 2 brand new vehicles from them, I will not buy another from this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service - Not Mad I had to drive almost 2 hr
    by CincyBuyer from Cincinnati, OH | August 06, 2020

    They were one of 5 dealers we visited while looking for our new vehicle and by far the most competent. Little misunderstanding at the initial finance negotiations but nothing crazy. Would recommend Zach to anyone.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Great Management!
    by Nicole DePugh from Chillicothe, OH. | January 28, 2020

    Management at Herrnstein’s really took care of me! They were very respectful and professional. They took care of all my issues/concerns. I plan to keep doing business with them.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service at this dealership.
    by Brenda Bradford from Flatwoods, Ky | October 29, 2019

    I purchased my Kia Sportage at this dealership in May, 2016. I have always come back here for routine maintenance and have been treated respectfully and courteously. Even though I have to travel about an hour and a half to get here, I am happy to do so because of the great service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Mark DiSantis ( salesman )
    by Deborah Copley from Piketon, Ohio | October 26, 2019

    Ok so this is the 2nd vehicle I purchased from dealership and Mark...I was extremely content and happy with both purchases and the customer service I was given...Mark is a awesome sales person and I highly recommend him... he always comes through with the best deal possible... he has a down to earth personality which makes him an all the more valuable asset to the company. I have purchased 4 new vehicles from this company 2 from their Hyundai dealership then two Jeeps from Mark and I couldn’t be happier with my experiences... I love this dealership and it’s service and my salesman Mark DiSantis... I highly recommend both.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Radio antenna repair, they failed to do what they
    by Brenda Linley from Ashville, Ohio | October 03, 2019

    I bought my Kia their, the sales people are great treated me with a lot of respect answered questions and took their time with me, I had taken my car in twice, first time they said it would take about 1 to 2 hours, and if I would like to do lunch or some shopping they woul take me wherever and pick me up, so I went to Walmart called them back to come get me, it took them 56 minutes to come get me and Walmart is only 10 minutes away, which is ridiculous. Well I needed a repair done on my car I called well they said you need to call parts department and order your part so I did and Chris ordered my part, and said you now need to make a appointment to do the repair so I did said it would be about a week so I went down, I ask someone to take me because they said it could take up to 3 hours, so I paid my cousin to take me and it takes about 45 minutes to get their, well went to services department walked out the door and soon got a call say 5 minutes later from the service department saying my part wasn't in, I said "what" and they said you need to talk to to someone in Parts so I walk over their, Chris says it's not in, I said why did you tell me to make the appointment then or why didn't you call me and tell me it wasn't in, he just looks at me and said we can't help it its just not in, like he didn't care how it inconvenient me it wasn't his problem, he was so disrespectful. I thought the services department is around the corner, from you guys and if you computers are that terrible couldn't you just walk over to communicate. It was like it was my responsibility for me to figure this all out.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Jamie Lynch was great to deal with
    by David McWilliams from Wellston | July 12, 2018

    Jamie did an outstanding job with our purchase of our new 2018 Kia Optima. The car didn't have remote start and Jamie made all the arrangements to have the remote start installed for me. First time I ever purchased a Kia and am well pleased.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Avoid this dealerships service department
    by J.W. from Circleville, Ohio | April 23, 2018

    I purchased a 2016 Kia Optima at another dealership. Unfortunately, Herrnstein Kia was the closest dealership I found for repairs to have three small recalls done to my wife's car, along with a free points inspection. The front desk staff were nice, but didn't seem very knowledgeable about a lot when questions were asked. I went in for the recalls unannounced and they didn't have the parts I needed. That was fine, I understood. They scheduled for a week later and told me the parts would be in when I came in. I called them the day before to make sure I was still scheduled and they were ready to go. They said they were. I get there for my appointment and drop off of my car. An hour and a half later I get a call saying that they are finished with all but one recall because they didn't have the part. The part they didn't have was the whole reason I was scheduled in to begin with from the previous week. Another appointment had to be made for me to come back. My wife went this time and got the recall done with the part. Roughly four to five days later, I went to change the oil in my car. I am literally the only person that has EVER changed the oil in this car after 14,000 miles when I purchased it. My undercarriage with seven screws was ripped where the front two screws are for changing the oil and working on the car. This undercarriage is set up to tuck in and be pushed until it sets, so it could not have been damaged by running over something or hitting a pothole. I did not do this. So, I assumed that somebody that worked on the recalls previously, messed it up because they were too lazy to pull the last two screws out to check the engine. I called a service manager. She told me that for the three recalls, including the all points inspection, that the undercarriage never needed to come off, so it could not have been them and she trusts the person that worked on my car. Well, I don't. I know that I didn't do it, because I am meticulous about these things happening, hence why I change the oil myself. I also know that the way the thing is tour at only the front to bolts, that this wasn't random from driving. Long story short, I will NOT be back to their service department.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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