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Heritage Volkswagen of South Atlanta Union City, GA Reviews & Cars for Sale

4305 Jonesboro Rd Union City, GA 30291

(4.8 out of 5) 250 Reviews
10779720191118145258

Heritage Volkswagen of South Atlanta is the highest rated VW dealer in Georgia by Google, DealerRater, and More! Call us for more details on our extra benefits programs that can save you thousands!

Call (888) 827-2617
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-8:00 pm
Saturday9:00 am-8:00 pm
SundayCLOSED
Monday7:30 am-6:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-5:00 pm
SundayCLOSED

Heritage Volkswagen of South Atlanta Inventory

Heritage Volkswagen of South Atlanta Reviews

Ratings and reviews of Heritage Volkswagen of South Atlanta are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Very poor policies and customer satis faction
    by Ron from Sharpsburg GA | March 10, 2020

    I had a horrible experience With Heritage Volkswagen in Union City Georgia. I had been looking for a Passat TDI for several weeks. I previously stopped in a spoke with Dee Holness (note: Dee was great) to see what they had on the lot. Unfortunately, they didn't have what I was looking for. Dee took my name and number and said if anything came in he would let me know. About two weeks later Dee called and I made the trip back up to look at a car. The car had everything I wanted. This is where things started to go south. I went in on a Saturday morning, drove the vehicle looked it over and was ready to purchase the car. Before buying the car I wanted to make sure all the maintenance had been performed for its mileage. I asked for a print out of the inspection report that was performed when Heritage received the vehicle. They would/could not give me that information. Dee tried to get the information but could never get anyone to give him the information. I asked if they were going to fill up the DEF fluid (AdBlue) and was told if the light isn't on that they weren't going too. I was told by one salesman (Not Dee) we do nothing more or less than we have too to the vehicles. I then asked if they planed on filling the tank with diesel. I was told that on used cars they would only fill to 1/4 tank of fuel. No customer service at all. I wanted a few maintenance items done on the car. I said I would pay for these services. Dee said he could get dealer dealer pricing on the service at time of pricing. Dee went off to get the pricing for the items I wanted done. Needless to say it wasn't dealer pricing. One service was a transmission fluid and filter change. Heritage wanted $500 for this service. I called two other dealers one quoted me $299 and the other quoted me $279. $500 is nowhere near dealer pricing. Heritage is a very dishonest, no customer service dealership. After 3 trips to the dealer to try and make a deal, I left the dealership went across the street and bought a 2015 Passat TDI SEL lower miles, better condition, nicer car, with service record print out. Full tank of fuel and DEF fluid for about $1000 dollars more. Great and pleasant experience at Audi South Atlanta. Do not buy at Heritage Volkswagen of Union City!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Customer service
    by Tonya Kemper from Union City, Georgia | October 22, 2019

    I am so glad I chose this dealership. Tonya was awesome, caring, and made sure I was satisfied before i left, she rocks!!! I would definitely recommend Tonya for your needs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent customer service
    by SD from Atlanta, Georgia | July 18, 2019

    The customer service and assistance at this dealership is excellent. John was friendly, helpful and extremely knowledgeable about the cars we wanted to test drive and spent several hours with us on multiple days to make sure all our questions were answered. I would definitely recommend this dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Customer Service
    by Tonya Kemper from Atlanta GEORGIA | June 10, 2019

    Ms. Tonya was an amazing sale Consultanl. I highly recommend friend and family to go see her . The process was smooth and easy .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic experience
    by Mel Batson from Peachtree City, GA. | April 14, 2019

    Wow, I am so impressed by the level of service and attention we received from beginning until end. These guys are awesome. I couldn’t be happier. Milton is great, very helpful and knowledgeable. Keep up the awesome work VW South Atlanta.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Good experience
    by MA Mx from Peachtree City,GA | March 23, 2019

    Was at the dealership all day, which seemed long for oil leak and oil change. Very friendly staff. If you have doubts, I encourage a second opinion

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    customer service e
    by BRENDA from morrow ga | March 14, 2019

    I came in for service met Me Tonya Kemper she was amazing and very informative it was a pleasure . Highly Recommended . she has a great personalith fot her position.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Several VWs purchased here!
    by RMorris from Union City GA | March 09, 2019

    Have purchased several VWs here over the years. Always happy with our purchases!! Smiling from ear to ear! and love these vehicles and the service here.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer Service
    by Reeda Johnson from Stockbridge | March 07, 2019

    We were looking for a used car and before I knew it Tonya Kemper sold us a BRAND NEW SHOWROOM CAR!!!! Tonya is the best ever!! Everyone was warm and fuzzy. Very professional with a lot of room for laughter. I recommended 2 others who purchased vehicles new and used and they complemented on the outstanding customer service! We were Wowed! 5 stars is not enough!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Spotless dealership, friendly staff, great cars!
    by James C from Johns Creek, GA | March 05, 2019

    Austin was great. Super haggle free and excellent in communication. Very clean and organized dealership.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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