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Heritage Subaru VW

9808 Reisterstown Rd Owings Mills, MD 21117

(4.6 out of 5) 269 Reviews
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Call (888) 702-1269
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:30 am-7:00 pm
Tuesday7:30 am-7:00 pm
Wednesday7:30 am-7:00 pm
Thursday7:30 am-7:00 pm
Friday7:30 am-7:00 pm
Saturday7:30 am-5:00 pm
SundayCLOSED

Heritage Subaru VW Inventory

Heritage Subaru VW Reviews

Ratings and reviews of Heritage Subaru VW are from Cars.com

Overall
4.6 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Stellar Buying Experience at Heritage Owings Mills
    by Jody Dale from Owings Mills, Maryland | October 26, 2020

    Stress-free car-buying courtesy of Mei Kei Hong. I love my 2021 Subaru Outback and I love the fact that Mei Kei took all of the downside of car-buying out of the picture. She was responsive, honest, efficient , and personable. Plus she delivered the car straight to my doorstep. Heritage Subaru Owings Mills and Mei Kei Hong are the best!

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Amazing experience
    by Jamie from Maryland | October 03, 2020

    I recently traded in and purchased an used vehicle from Heritage Subaru VW and couldn't have had a more positive experience. As soon as I made a request to see the vehicle, I was contacted by Steve who made himself available through text messages, responding quickly to any questions I had. When I arrived, the sales consultant I worked with, Jaina was knowledgeable, friendly, and accommodating. In addition, to their great service, they provide competitive trade values and offer you the lowest prices when purchasing their vehicles. I look forward to making my next purchase here!

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Worst Subaru Dealer Ever!
    by Lauren H Madsen from TOWSON | August 18, 2020

    Don't waste your time with this dealer. The salespeople are inexperienced. We tried unsuccessfully for days to drive a car advertised online. When the salesperson was finally able to get the car, we bought it immediately in cash. It was the easiest sale ever. Two months later I still can't get a title or plates. The paperwork is lost. The state never received the funds. No one at the dealer is capable of sorting the mess out. They don't return phone calls. What a headache. Very unprofessional. I would suggest using one of the other Subaru dealers around town.

    Customer Service
    Quality of Repair
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Goofed up the repair and HORRIBLE service
    by Do not go there!!!! from Baltimore, MD | August 10, 2020

    I had hoped it was just that the service was poor, but that the repair work was fine. But now it turns out they also screwed up the repair. We had taken our car (GTI) in to our local skilled mechanic for a scheduled check up, and he told us that the coolant was leaking at the housing, but it was covered under warranty, so we should take it to a VW dealer. I scheduled a repair with Heritage and dropped the car first thing in the morning and was told it would be ready in the evening. I understand that Heritage has to confirm what our mechanic found, but at 3pm I started calling to find out when we could get our car. I had rearranged my day to be able to get there. At 5pm, I got a call saying they had diagnosed exactly what our mechanic said and had just ordered the part. Obviously they knew well before 5 that the car would not be done, but couldn’t be bothered to give me a call. The next day, no word and I couldn’t get anyone on the phone, so I drove out at 5, and was THEN told that it wouldn’t be done that day either. Again, couldn’t be bothered to call and no apology. Today we got the car, which was driving perfectly before we dropped it, and now the EPC light is coming on, and the car has no acceleration. Somehow in the process of putting in a new thermostat, THEY SCREWED UP THE ENGINE! I wish zero stars was an option.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    great experience
    by Brianna Bowman from Baltimore, MD | April 17, 2020

    We had great experience with Heritage. We worked with Emily, Sanjay and Josh all of who were extremely helpful and kind. They made sure we were satisfied every step of the process and went above and beyond. We LOVE the 2020 Tiguan we purchased and working with this staff made the experience all the much better. I would recommend Heritage to anyone!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic experience
    by TJS from York Co, PA | February 15, 2020

    I was looking at a used car at their sister dealership. Car was posted on Owings Mill web site but located elsewhere. Sister dealership was worst experience I ever had "trying" to buy a car. I called Mike to ask about said vehicle. Within 12 hrs.. Car was shipped..deal was done..at quoted price given..Michael and Emily made it happen,, I will definitely use Heritage Subaru again in a heartbeat..Their sister dealership..No way in xxxx..

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Subaru and salesman Vincent Thompson A 5 stars
    by Ann from Westminster | February 12, 2020

    I want to say the Subaru dealership in Owings Mill Md has an outstanding sales crew. It was a pleasure dealing with them. A big shout out to Mr Vinnie Thompson! This man is made for dealing with people. He is the reason we came back to this location. He can read his clientele and relate to each person he deals with it seems. He made buying the car fun. It always takes a little time to do everything and there is waiting involved for finance to be available but the wait wasn’t a big deal with Vinny across the desk from us. Our next car will be bought from Vinny no doubt. So far we love the 2020 Outback and couldn’t be happier with our choice.

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    JeffB
    by Jeff from Ellicott City | February 05, 2020

    Great experience buying my 3rd Subaru for.Mia Kia and the fantastic staff there - I’m not a fan of buying cars but must say in all my years this is the place I’ll come back too as well as Mia Kia... Finance guy Milton was also very helpful and informative.m, I didn’t feel pressured like other dealerships.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A for Heritage Subaru Owings Mills
    by Martha from Lutherville-Timonium | January 23, 2020

    I actually had fun buying my car from Mei Kei at Heritage Subaru Owings MIlls. I got the car I wanted at a price that was fair. It was a great experience.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly recommended!
    by Amy from Columbia, MD | January 23, 2020

    Just had the most pleasant experience purchasing a new Outback at this dealership with Mei Kei Hong and her colleagues. I was connected with her via my credit union’s car buying program. Mei Kei was very responsive, kind, and extremely knowledgeable about the Outback as well as other Subaru and VW models. We also appreciated her honesty and patience. My husband now wants to trade in his Subaru for a newer model and if/when he does, we will be heading straight to Mei Kei for the transaction.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
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