Heritage Ford

Heritage Ford Reviews

Ratings and reviews of Heritage Ford are from Cars.com

• (1.0 out of 5.0)

  Don’t come here

  by Raul from Modesto, Ca | July 11, 2020

  Pretty bad experience, came in to look at a 2020 Mustang GT and assistant sales manager Graham Wariso would not work with me on the price. Just a few days ago there was a heritage discount which he said was no longer on the table because “they needed to make money” but I thought Ford was looking out for Americans during this crisis? Apparently Heritage Ford cares more about money than they do their customers. I was ready to sign on the dot for the right deal but Graham didn’t want to make it. And no test drives? They “don’t want to add miles to their new cars” they didn’t mention COVID in the reasoning at all. I’m not sure if they thought I was too young to buy a car but I was treated unprofessionally and I do not recommend this dealership to anyone.

  Customer Service
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Heritage Ford

  by James Emig from Tracy, California | August 12, 2018

  Great and cortious sales people Easy experience. Helped me get what I wanted Highly recommend Johnson for Truck sales he knew his stuff

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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Heritage Ford, Modesto California

  by Cynthia Soine from Turlock, California | August 09, 2018

  Overall...I feel that Heritage has been dishonest with me regarding what was 'actually' performed and checked on my vehicle. I calculated the mileage from dropping it off to picking it up and there was no way the technician or anyone test drove it 20+ miles like I was told. My vehicle still wasn't working properly after (5) days of 'testing'. I was told on 7/28 nothing was found but they're still working on it when in actuality they stopped working on it 7/27 as my invoice states. I drove away 7/30 and it broke down several times on my way home to Turlock. I called HF to confirm exactly what it was they had tested and asked why the makers (Ford) of my vehicle cannot manage to diagnose the problem. I was offered, so condescendingly, to bring it back in to have it checked again. Yeah, in what lifetime? Anyway, thanks for this opportunity!

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Heritage ford

  by Sherman Hoover from Modesto, Ca | August 09, 2018

  they have serviced my car since I bought it new in 2001. I am very satisfied with their service.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Made and an appt. I had to called back

  by Kimberley Melvin from Modesto, California | August 01, 2018

  This is the third time with an appt. this means an appt means nothing. I finally had to do a call back. After 4 hours I had called. All I wanted was an oil change. How many cars before me was done. poor excuses given to me when I called. I was steaming mad. I will never go back.

  Customer Service
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  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Service

  by Car person from Stockton, ca | July 29, 2018

  Pricing is reasonable. The service was great. They give suggestions on what else is needed.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Heritage fire

  by Gabriel Sanchez from Modesto,Ca | July 27, 2018

  I am very pleased with the service I received at heritage ford. I recommend this dealer 100 percent.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  KENHART1948@YAHOO.COM

  by Kenneth Hart from Modesto, CA | July 27, 2018

  Our Heritage Ford Edge had a door sensor issue, but the senior advisor and service staff identified and fixed it in a timely manner.

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  90,000 Mile Service

  by James Turner from Manteca, CA | July 27, 2018

  Excellent place to do business and free oil changes for life after purchasing a vehicle there doesn't hurt either!!

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  A/C issue

  by Mary Ward from Modesto, CA | July 27, 2018

  They found the problem, ordered the part and got it back to me within 2 days.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
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