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Helfman Ford - Stafford

12220 Southwest Freeway Stafford, TX 77477

(4.7 out of 5) 213 Reviews
147484

Call (281) 201-6056
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-9:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Helfman Ford - Stafford Inventory

Helfman Ford - Stafford Reviews

Ratings and reviews of Helfman Ford - Stafford are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Change oil and recall
    by Glenda Pyles from Stafford, TX | December 30, 2020

    Young man in Service Department was very helpful and courteous.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service Repair- Cisneros
    by Daniel Cisneros from Houston, tx | December 29, 2020

    Vincent was my service consultant and did a great job setting the right expectations and keeping us informed throughout the entire repair. I appreciate him under promising and over delevering, as the vehicle was done the same day and not the next day as first stated.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    Excellent service
    by Norman Oducado from Rosharon, Tx | December 23, 2020

    Danny Doina was very helpful and accommodating as always. He always explains to us the repairs that needs to be done in the car without imposing.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great dealer and service!
    by Jack Obrien from Katy, Texas | December 14, 2020

    Helfman ford is the best dealer in town. We have bought from them for 15 years. Same salesperson and GM through those. Marcus does an excellent job in sales. Always remembers details about our needs. We drive 30 minutes to get there but it is worth it! We go there for service as well!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Helfman Ford
    by Jimmy Bryant from Stafford, TX | December 07, 2020

    Very courteous and helpful service. Yuck service was provided.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    service
    by Vincent castro from Houston , Texas | December 04, 2020

    Good service will always come back here to fix my vehicles.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Nice service until delivery of the truck
    by Gary Janik from Sugar Land, TX | November 08, 2020

    I took my F150 in for ?The Works?. Service was great until I came to pick it up. It took almost 25 minutes before it was brought around, and I had to ask about it twice. I spoke with the service manager and he said that timeframe was unacceptable and he would check into it. All I was looking for as I was waiting was a word from someone about why it taking so long. Truck has over 85,000 miles and all service and repairs have been done here. After getting home l received a call from another manager telling me the service advisor had given the wrong ticket number to the driver and he brought around the wrong car. At that point I would have appreciated a word saying it would be a few more minutes. But I received nothing. If they could be considerate of the customer and keep him informed, they would make the customer happier and satisfied.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2020 Ranger Purchase
    by Donna H from Houston, TX | November 06, 2020

    Excited to finally get my new Ranger, but sad to say goodbye to my 1996 Ranger. Eric and Fred at Helfman Ford were super and helped me through the order process, since nobody had the exact combination of features and color I required. They were both extremely patient and communicated with me just the right amount. Having left Helfman Ford in 2017 because of a bad experience, I'm back to being a Helfman customer for life.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service!
    by Tom O'Brien from Sugar Land, Texas | October 22, 2020

    Great place, very honest and very reliable. I would totally recommend using them for all your service needs with any of your Ford products. Eugene was awesome!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Good service you can trust.
    by Alex C. from Sugar Land, TX | October 22, 2020

    Great service from Robert Blakey. Made a same-day appointment. Replaced brake pads and checked vehicle for upcoming road trip. Will continue to use Helfman Ford for service on my Explorer.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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