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Heiser Chevrolet Cadillac of West Bend

2620 W. Washington West Bend, WI 53095

(4.8 out of 5) 213 Reviews
16810

At HEISER, we're proud to be known as the place customers turn for the BETTER deal. New automotive shoppers have chosen HEISER as their preferred dealer since 1917! That's why it's worth calling us. We KNOW we can be competitive and offer you an outstanding experience in a convenient new facility with follow up in our service department for the life of your ownership.

Call (262) 299-4739
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-8:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-8:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-5:00 pm
SundayCLOSED
Monday7:00 am-7:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Heiser Chevrolet Cadillac of West Bend Inventory

Heiser Chevrolet Cadillac of West Bend Reviews

Ratings and reviews of Heiser Chevrolet Cadillac of West Bend are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Made it easy :)
    by John W from Pewaukee, WI | March 21, 2018

    Bought a 2016 Chevy Spark for my daughter last week from Heiser Chevrolet. Was very impressed by our sales person Sherry. She was very knowledgeable about the vehicle, and the non-pressure to purchase the vehicle made me feel at ease while discussing all options. Another part of the experience that was outstanding is when we completed the paperwork. We were finished in less than a half hour. My overall rating is an excellent, and I would definitely look to Heiser Chevrolet when looking to purchase a vehicle again. John W.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Had a good experince
    by Shanhui from Milwaukee WI | February 21, 2018

    Great service and friendly staff. I found a perfect used car for my daughter. Although we didn't make the trade in and finance work out with them, Jacob Sturm worked with us very patiently from beginning to the end.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (3.0 out of 5.0)
    usual
    by carFanatic from WISCONSIN | July 14, 2017

    Good experience, nice sales Rep. Did not buy because they insisted on a sales price 33% above kbb value, even after looking it up together on the screen. Did not provide any evidence of methodology used/actual market data to support 33% above market rate. Admittedly it was a moderately rare vehicle, but you still have to substantiate the value. Not afraid to try again another day on another vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Purchase through Cars.com
    by Chuck from Chicagoland, IL | April 13, 2017

    Drove 2 hours to pick up an auto from cars.come. Was expecting a "transactional" approach. Instead, was treated in a first class manner and my wife was guided through the auto for nearly 90 minutes. Paul and Rick did a great job as did Colin. Overall, what you would expect from a high end dealer. Very satisfied.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Customer
    by Mel from Tacoma, WA | March 18, 2017

    Cesar was great. Friendly, responsive and fun to work with- I'm a happy guy wth the car of my dream!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Not impressed
    by Sara from West bend | February 15, 2017

    I originally went there for an oil change. I walked out of there being told my battery needed to be replaced, my head gasket needed to be replaced, (because it started smoking when they started my car to bring it out to me) a couple of seals needing to be replaced because they were leaking oil. My check engine light was on (which I knew about) and I was told that would just be $89.99 to diagnose. I myself nor my husband, have ever had issues with the head gasket smoking, the car overheating or seeing any oil on the ground from where it is parked because of leaking. Not to mention the battery has never caused us any issues either. So, I took my car to get a second opinion. (From where I bought it) Low and behold, my head gasket is fine, as is the battery. (Which I didn't even say I was told 'needed' to be replaced) there are a couple small cracks in the seals, and I was told at this dealership it would be $29.95 to diagnose the check engine light. I knew going in that my front brakes needed to be replaced but am confused as to why your dealership would charge me $375.95 and another dealership would charge me $310.00. Also, why would it cost me $89.99 to diagnose a check engine light by you, but only $29.95 elsewhere. I am so frustrated by the fact that I was told I needed all this work when that is not the case at all. Getting a second opinion saved me just under $1500...if not more. I was going here because it was more convenient then going to where I had purchased my vehicle from. But, now I can say I will not be going back, I will tell people about my experience, and would not recommend anyone to go there.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (2.0 out of 5.0)
    brake line replacement
    by Cindy from Fredonia, Wisconsin | December 30, 2016

    recommend your service department to son-in-law that was here from North Dakota for Christmas, brake line blew on the trip here, called Monday am to see if service department had time to do the job, was told yes, dropped truck off Monday 10 am, repair job was not complete until Thursday at 2pm, would not recommend service department to anyone needing their vehicle back in a reasonable amount of time.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    i brought a vehicle for Heiser Chevrolet cadillac
    by chevycamaro from Fond du Lac,WI | July 20, 2016

    The service was awesome and made you fell like you are home. the sales person was ceser he was awesome. I would be back to get my future car.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Thank you Ob
    by Paul and Terry from West Bend, Wi | June 12, 2016

    We want to thank your salesman Ob for making our buying experience a special time. We love out new Equinox!! Ob went above and beyond to get us the vehicle we wanted. Thanks again Ob and everyone else who assisted in our purchase. Paul and Terry Schommer

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Corvette Service
    by Bill from Kewaskum, WI | May 24, 2016

    I have been servicing my corvettes at Heiser for several years and I am extremely satisfied. Mark McCabe the service advisor does an excellent of scheduling and getting me in at a short notice. The quality of work is above par. Everyone at the facility is friendly and extremely helpful. I would definitely recommend Heiser West Bend for your service needs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
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