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Hatchett Buick GMC

1333 N Greenwich Rd Wichita, KS 67206

(4.7 out of 5) 109 Reviews
201952020511121451

Call (316) 854-6819
Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-7:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-6:00 pm
SundayCLOSED
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday8:00 am-12:00 pm
SundayCLOSED

Hatchett Buick GMC Inventory

Hatchett Buick GMC Reviews

Ratings and reviews of Hatchett Buick GMC are from Cars.com

Overall
4.7 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Dishonest Sales Team
    by Jeff from Denver, CO | January 19, 2021

    Dishonest. The sales staff at Hatchett are misleading and dishonest. I’m an out of state buyer from Denver, CO. I called to inquire about a 2017 GMC Sierra Denali and spoke with Mike Hauschild. I told him I was from out of state, saw the photos of the vehicle, however you can only see so much from photos; you can't see small minor damage. I asked him to walk around the vehicle with me on the phone and thoroughly inspect the truck for anything at all no matter size because I can't see them from the photos. I trusted his word. He told me there’s a rock chip on the hood and a scuff on the tailgate that could polish off, other than that he said the truck looked perfect. We discussed my trade over the phone which he said they could offer $3,500. I looked it up on Kelly Blue Book and selected the correct options and selected the vehicle condition as "good". If you're not familiar with KBB, the vehicles are rated fair, good, very good, and excellent. KBB states "good" category as "Has some repairable cosmetic defects and is free of major mechanical problems". KBB said the trade in range is between $3,800-5,700 with middle being $4,700. My vehicle has no mechanical issues, has 1 scratch on the driver door, and very light hail on the roof. The GMC I’m interested in is listed on cars and the Hatchett website with 32k miles, but the vehicle actually has 34k miles. I bring this up to Mike and told him according to KBB this brings the truck value down $500. He said to me, if it is a matter of $500, he is sure they can make a deal. I agree to drive from Denver to Wichita to trade in my vehicle and buy the GMC, which is over a 7 hour drive and over 500 miles. Again, I am trusting Mike's word on behalf of the Hatchett dealership. Prior to leaving, I see an advertisement on the Hatchett website for "up to $1,000 over KBB trade in value". I sign up for the coupon, got a call informing me they would email the info and to present it to the sales manager for the coupon to be applied. I get to Hatchett and the truck is parked out front. I walk up and within 30 seconds, I see the chip and scratch Mike informed me of, as well as chips and scratches on each bedside, a dent on the roof, a dent on the left bedside, a chip on the fender, and the upper tailgate and right bedside molding are scuffed and shredded. Lie #1, the condition of the vehicle as was described on the phone. At one point on the phone prior to me driving to Kansas, Mike bragged to me of having over 30 years of experience in car sales. If that is accurate, he knows what buyers are looking for in the condition of the vehicle and flat ignored it and lied to me to get me to make the trip. We go inside to discuss the sale and numbers and they tell me they’ll only offer me the $3,500 for the trade on my car and won’t budge on the sale of their GMC. The sales manager said to me the hail damage on the roof is about $500-$600 of damage. I ask about the trade in coupon for up to $1000 over KBB value and the sales manager told me because of the hail damage they won’t offer any more. If you take the middle ground trade value of $4,700, subtract the $600 of hail damage, that's still $600 under fair trade value. Lie #2, they told me with the online coupon they’ll offer more on trade value, and the manager flat ignored it and said he can't do anything. I told them I'd take the $3,500 for the trade, but they need to come down on the price of the truck. They said they wouldn’t budge a dollar. Lie #3. I was told before making the drive, or even the commitment, that if it was a matter $500 they’d be able to make a deal. I was lied to 3 times, the Hatchett sales staff assumed if I made over a 7 hour drive, there is no way I'd leave without the truck, so they can just take advantage of me. I liked the truck and wanted it, but never would I give that much money to a company who thinks they can lie and walk all over their customers as they did.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    horror nightmare
    by dontbuybuick from garden city, Kansas | July 09, 2020

    Bought a new 2020 Buick Enclave, transmission went out under 600 miles. Everyone wants to point the finger at someone else meanwhile we are without a car for almost a month. All you get from them is “unfortunately”. Also the finance guy is a real jerk

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Customer
    by Clarence H Horn from Andove, Kansas | July 04, 2019

    They took good cadre of me and in a timely manner. They did what they said they would do and were friendly.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Poor customer service
    by GMC from Wichita, KS | July 01, 2019

    Poor customer service. A crucial part for the repair of my vehicle was on backorder for over a month. The dealership takes no responsibility for this and simply says they're just a "middle man". Makes me wonder if they say the same thing when there are recalls for the vehicles they are selling. They just pawn you off on the corporate office and give you a 1-800 number to call. Utterly useless.

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Marc Jones from Derby, Kansas | June 01, 2019

    Great job nice to work with friendly people got the work done in record time

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    customer
    by Patric G Roland from Wichita, Kansas | May 03, 2019

    Oil change took longer than expected. Had to locate technician to inquire about vehicle parked, unwashed and not ready to be returned to me.

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    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Barbara Jane Kratzer from Wichita, Kansas | March 30, 2019

    Pleasant experience, work completed in a timely manner, staff courteous and helpful

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Hatchett Service Excellent
    by J E French from Wichita, KS | December 19, 2018

    Easy scheduling. Excellent Service. Brian, my service adviser, was excellent and kept me updated with progress and future service considerations. I purchased my vehicle new here and will continue to have service here also. Thank you.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Great service!!
    by VICTORIA LE from Wichita, KS | October 27, 2018

    I just recently purchased a car from Hatchett, and my experience was phenomenal! John was extremely helpful and informative, he treated me like I was part of the family rather than just a stranger buying a car! The environment was friendly and inviting, even on a rainy day! I highly recommend coming here if you’re in need of a car!!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Routine Service
    by Tony from Wichita | September 30, 2018

    Prompt, Efficient and Free. That my review of the service provided to my Buick Encore last week, been the 6th. service to all of my 4 "Encores" since 2014. If you want quality of cars and service, this is the place to get it !

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
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