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Harvey Cadillac Lexus and Auto Outlet | Page 3

2600 28th St SE Grand Rapids, MI 49512

(4.8 out of 5) 137 Reviews
16160

We've been a local family-owned and operated dealership since 1966. We support the community and have a continued commitment to excellence. We look forward to serving your current and future automotive needs - from New, Certified, Pre-Owned and Collision repair!

Call (616) 528-1096
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-8:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Harvey Cadillac Lexus and Auto Outlet Inventory

Harvey Cadillac Lexus and Auto Outlet Reviews

Ratings and reviews of Harvey Cadillac Lexus and Auto Outlet are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Honda Accord
    by Not happy customer from Grand Rapids, MI | October 20, 2015

    I bought a 2012 Honda accord. I have had for one year and put a lot of money into the car. The process was ok, but the person dealing with the financing part was a jerk. Very condescending and pushy. They promised on a few things and never called back. I would never deal with them again.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Out of state sale
    by Sue from South Carolina | August 24, 2015

    I found a car from Harvey Cadillac on cars.com and emailed for more information. Mike Shoemaker responded with the information requested. Mike was courteous, answered my questions and didn't hassle me about a sale. When I had trouble obtaining financing Mike was able to get me a loan. I purchased the car sight unseen and it was exactly as described when it arrived. I would recommend that you ask for Mike the next time that you shop at Harvey Cadillac.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    service
    by Arlene Edwards Jennings from Kentwood Mi 49548 | July 28, 2015

    this is my place of business when it comes to repairing my Cadillac. Everyone is so pleasant and very professional. Well pleased!!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (4.0 out of 5.0)
    Top Notch Service Dept.
    by NateB. from Grand Rapids, MI. | July 28, 2015

    Over the past 4 years I have unsuccessfully tried to purchase 2 different cars from this dealer. Car #1 CTS -Premium (salesman I spoke to on the lot never returned my 3 phone calls wanting to buy the car). Car #2 XTS -Platinum (VIN for VIN model for model they were $2,088.42 MORE expensive then the dealer I purchased my car from -located less than 300mi. away). That being said, their service dept. makes this dealership my 1st choice when it comes to svc & maintenance. They are the best! Professional, accommodating, and willing to go the extra mile to ensure you feel comfortable with the repair process. They have also made last minute accommodations, when it came to seeking alternate transportation; due to an unexpected repair need. I highly recommend Harvey Cadillac's Service team for any of your vehicle's needs.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Me from Grand Rapids, Mi | July 28, 2015

    Quick in and out..the BEST staff! My car was done so fast and I was given a loaner to drive while I waited. The staff is so friendly, I just loved the experience!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Beautiful Lexus RX350 from Mark ONeil
    by Yunqing Li from Sparta, Mi | July 27, 2015

    I was looking for a newer SUV and stopped in to look at the Lexus RX350, I met up with salesman Mark ONeil and he found me the perfect one! I love it, it rides and drives so nice. I can't believe that I now drive a beautiful Lexus. Thank you Mark!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Like family...In a GOOD way!
    by Michelle from Grand Rapids | July 27, 2015

    Recently I had my car serviced.. I can't TELL you ho enjoyable it was..they are quick and good. Also buying a vehicle was never easier!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Warranty repair
    by JR123 from Grand Rapids MI | July 27, 2015

    Quick service on a warranty repair on a GM vehicle. Highly recommend

    Customer Service
    Quality of Repair
    Buying Process
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    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    good service
    by Terry Lynn from kentwood michigan | July 24, 2015

    each and every time i visit Harvey Cadillac Brad and Jena are on point to make sure my service and transportation needs are met. I have been to many dealers over the years, most dealers employees seem to only be going through the motions at best. Brad and jena sincerely care for there customers, and it shines through. Keep up the good work!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by Cheryl LeSane from Grand Rapids, MI | July 24, 2015

    We have had excellent service with our cars and Harvey throughout the years.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • Displaying 21 - 30 of 137 Reviews