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Harvey Cadillac Lexus and Auto Outlet | Page 12

2600 28th St SE Grand Rapids, MI 49512

(4.8 out of 5) 137 Reviews
16160

We've been a local family-owned and operated dealership since 1966. We support the community and have a continued commitment to excellence. We look forward to serving your current and future automotive needs - from New, Certified, Pre-Owned and Collision repair!

Call (616) 528-1098
Hours of Operation
Monday9:00 am-8:00 pm
Tuesday9:00 am-6:00 pm
Wednesday9:00 am-8:00 pm
Thursday9:00 am-6:00 pm
Friday9:00 am-6:00 pm
Saturday9:00 am-4:00 pm
SundayCLOSED
Monday7:30 am-8:00 pm
Tuesday7:30 am-6:00 pm
Wednesday7:30 am-6:00 pm
Thursday7:30 am-6:00 pm
Friday7:30 am-6:00 pm
Saturday8:00 am-3:00 pm
SundayCLOSED

Harvey Cadillac Lexus and Auto Outlet Inventory

Harvey Cadillac Lexus and Auto Outlet Reviews

Ratings and reviews of Harvey Cadillac Lexus and Auto Outlet are from Cars.com

Overall
4.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    clean facilities, very courteous service writers
    by Gary Luv my Caddy from Grand Rapids, Mich. | November 16, 2013

    I had to leave my car ( I thought I was going to wait) and I was provided with a new loaner that was not prearranged. I have so far always had great service. Jena Smith was very accommodating, and went over all the controls of the model they let me take.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Service Experience
    by DR from Grand Rapids, MI | November 16, 2013

    Although I never enjoy having to have my car serviced I do enjoy the loaner program. Gives me a chance to drive the newest vehicles from Cadillac and helps ease the inconvenience of having to have my car repaired. Jena gave a great thorough run through of the awesome new XTS and driving one of these definitely puts me in the mood to buy a new car.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    What Fun!
    by Ken & Sue from Greenville, MI | November 15, 2013

    We have bought 2 SRX's now from Adam Doll and we are completely satisfied. Adam took his time to answer "all" questions and to show us how. The friendly Harvey Cadillac people have made the whole car buying process and servicing, easy and comfortable :) Thank you!

    Customer Service
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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Highly professional
    by JAWz from Grand Rapids, MI | November 15, 2013

    I've used Harvey Cadillac for dealer repairs and service for going on ten years, and have never been disappointed. Service tech Warren and cashier Jena are highly competent and courteous, evoking great confidence in doing business there. I consider Warren a trusted advisor. I would say that whenever there is a problem, they make it right, but I don't recall service ever getting to the point of being a problem. Just today I discovered that beyond their comfortable customer lounge, the service department offers discount coupons for the coffee shop in Schuler's Books next door, removing inconvenience of waiting for minor things. Their shuttle service to and from home or work is also prompt and efficient, with very courtesy drivers. They're doing it all right!

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service Dept.
    by Jennifer from Grand Rapids, MI | November 13, 2013

    The service dept. is excellent. Jena Smith did a fantastic job helping streamline the service process. We appreciated her help!

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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent dealership and service.
    by MikeAndRamona from West Olive, MI | November 13, 2013

    It was a pleasure buying a car from Harvey Lexus in Grand Rapids. We were helped by Chuck Helgesen who made sure we selected the right model for us and that we understood everything about the deal and the car. He made himself available by phone for any after sale questions which he happily addresses. We absolutely love our new Lexus. Today we had the first (5000) mile service and the whole process was smooth and painless. While waiting for the service to be completed (started on time and took less than an hour) we talked with Chuck and are considering buying a second Lexus from this dealership. They just make the whole car experience easy.

    Customer Service
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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Harvey Lexus
    by Art Koets from Grand Rapids, MI | November 13, 2013

    Good people to deal with. Very friendly. Very knowledgeable.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    First Cadillac....... "WOW" .........Impressive
    by John F. (New Red SRX Owner) from Ada, Michigan | November 13, 2013

    This is our first Cadillac and "WOW" what an Experience!!!! First: Our sales person (Adam Doll) was down to earth and very knowledgeable. He answered all our questions and showed us vehicle options that we were interested in..... in detail. Second: Our entire experience with Harvey Cadillac was great, no pressure from anyone. I like to make my own buying decisions based off information and they allowed us to do just that.

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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Always a great experience
    by Dairy farmer Steve from Grant MI | November 12, 2013

    Whenever we bring our H3 in for service, they are great to deal with and very helpful and friendly. Always have a great experience while there since Adam is always friendly and helpful in showing us the new cars. Looking forward for many more years working with Adam and the crew.

    Customer Service
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    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Quality Dealership
    by Ryan Nelson from Grand Rapids, MI | November 12, 2013

    Great dealership! Customer Service is exceptional! Thank you Jena for working with us on our car repairs!

    Customer Service
    Quality of Repair
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    Does recommend this dealer.
    Did Not purchase a vehicle.
  • Displaying 111 - 120 of 137 Reviews