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Gurnee Chrysler Jeep Dodge Ram | Page 4

7255 Grand Ave Gurnee, IL 60031

(4.2 out of 5) 185 Reviews
9552520199311156

Here at Gurnee Dodge Chrysler Jeep we have been proudly serving Northern Illinois & Southern Wisconsin since 1979. Come in and see why we have a 58% return customer rate, almost double the national average!!! Call our VIP Customer Care Team toll free at (888) 508-6433 TODAY!

Call (888) 497-9658
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday6:30 am-7:00 pm
Tuesday6:30 am-7:00 pm
Wednesday6:30 am-7:00 pm
Thursday6:30 am-7:00 pm
Friday6:30 am-5:30 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Gurnee Chrysler Jeep Dodge Ram Inventory

Gurnee Chrysler Jeep Dodge Ram Reviews

Ratings and reviews of Gurnee Chrysler Jeep Dodge Ram are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Not worth the time
    by Bruised but not beaten from West of Chicago, IL | September 28, 2019

    Went to check out a used car for the wife after her old vehicle was totaled in a roundabout by a truck. Talked with salesman for a bit and he comes up with this sheet trying to add $8000 of junk to the $11000 asking price. I really felt insulted, but the car was ok, so I told him I wanted no part of that and I made him an offer that I thought was fair. He immediately said no he couldn't do that so we started to walk out. As I was walking to my car, he changed his tune and said ok. I said ok and we went in to sign the papers and I told him that I would take care of the financing as I had already been approved with my bank. We then sat in the waiting room for more than an hour. When he came to get us, he said he would take us to the finance manager. At which point they tried to get us to finance with one of their lenders at a rate a couple of points higher than my bank was offering. He said I could take their rate and refinance in a month. I again felt insulted and told them that I was the customer and they could keep the car and left. Th If you like to play games, this is the place for you. Also, watch out for the dealer added options like nitrogen for life and window etching. Somehow, for the last forty years I managed with just regular air in my tires. As for the window etching, at least it doesn't honk a horn that no one pays attention to and somebody good can deactivate in a few seconds if they want your car. They just keep dreaming up junk to put in cars to soak a little more $ from us poor saps and dealers like this go right along with it and add it before they put the vehicle for sale.

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Would not recommend
    by atm88 from Vernon Hills | August 18, 2019

    My first experience with Gurnee Chrysler Jeep Dodge was outstanding about two years ago. Not so much the second time around. I had an appointment set up with a sales guy who does not even work in the dealership. The salesman at the dealership did not know why I was there or what had been previously discussed and honestly had no interest in working with me. Plausibly denied my previous conversation with the phone sales guy. Needless to say even though my previous two vehicles were purchased there, I will not be buying anything from them in the future. Word of advice just be honest with your customers and treat people the way you want to be treated.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (4.0 out of 5.0)
    pleasant experience
    by Sham from Waukegan, IL | July 30, 2019

    My sales person, Kenyon Carter was on point and I definitely would make another deal with him. Plus I definitely love my Lime green Charger.

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Got a great deal!
    by Jeremy from Oak Creek, WI | July 02, 2019

    Got a great deal on and love my new 2019 Ram 1500 Laramie Crew. I could've gone to several closer dealers, but none of them could come close to the deal I got at Gurnee!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Disappointment
    by bpeterson from Kenosha, WI | June 07, 2019

    My husband and I were very disappointed with the service department on Friday, June 1, 2019. We had great communication prior to the day about the time to drop off the car, securing a loaner car for the day, etc. My husband dropped the car off at 7:30AM and was informed it would be ready for pick up by midday. So to be generous, lets say midday is anywhere between 11AM and 2PM. Granted, I would personally assume midday is around noon. Anyways, I received a text letting me know that I would be receiving text updates about my vehicle as well as a link to my vehicles progress. I was given no updates via text, call, etc. The link continued to show "vehicle checked in." Just before 2:00PM I messaged asking if there were any updates. A little while later I received a text saying, "CAR IS STILL BEING WORKED ON SHOULD BE COMPLETE SHORTLY." I assumed that it would be maybe completed in the next hour.. so I informed my husband and he left work not too long later. On his way over to the dealership he called to get a more accurate time, in which he was informed it would not be ready until 5:00PM. Then 5:00 turned to 5:30 then turned to 6:00PM. Due to "midday" turning into evening, my husband, who had already been waiting a few hours was unable to continue waiting and wasting time. So instead, he had to making an extra trip and waste time on Saturday morning to pick up the car. We were given the excuse of having internal problems which we can understand, things happen.. life happens. However, our disappointment comes from the communication. No updates were given unless we messaged or called. In which we repeatedly were told incorrect information. My husband left work early due to the car going to be done shortly. A simple message when it was no longer going to be midday, would have taken 5 seconds. Accurate information about the car and their progress should have been given when asked however, when we were informed that it would be done shortly, my car had still not been seen. We are highly disappointed in the service. We appreciate Justin in the sales department and all the hard work he has put towards working with my family and I in buying cars however, we will not be recommending or returning to utilize the service department. Most people understand that things come up during the work day but when you can't communicate these simple things so your customers aren't waiting 3 hours due to leaving work.. that's when the disappointment comes in.

    Customer Service
    Quality of Repair
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    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Experience!
    by Darin Martell from ROUND LAKE BEACH | May 31, 2019

    I just purchased my brand new Wrangler from Gurnee Dodge / Jeep and can not say enough about the service. I had had an issue in the service department with my old vehicle. But it was during the transition in ownership and the new group came in and took care of me with that issue, another issue for an out of town guest, and now my brand new Wrangler. The way they handled the issue made me want to come back to them first when shopping for my new car and I am very glad I did. With a ton of help from Ernie Lopez and Mandy Martin along with an assist from Mike Ballard I found the absolute perfect new car for me. I am beyond excited and very grateful for all of their help!

    Customer Service
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Satisfied Jeep Owner
    by Cindy Bloom from Deerfield | May 29, 2019

    Although we had a tough start with Gurnee Chrysler I am super happy that with the end result. I honestly believe the dealership cares about the customers. We have been treated very well, had all our calls returned and resolved the original issue with the car. I do want to give a shout out to Robbie and Mandy who are two of the most knowledgable, honest, and reliable individuals I have ever had the pleasure of dealing with. Great selection of cars I would use them again in a second!

    Customer Service
    Quality of Repair
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    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    dont waste your time, or money
    by a guy lookin to buy a jeep from Gurnee, IL | May 13, 2019

    The three times i've dealt with this dealership have been big let downs. The first time was to buy a new Grand Cherokee. After asking why the payments were so much more then the price, they couldn't answer. The second time was to go ask about the gladiator. They didn't want anything to do w/me, and told me to look online. The third time through their website and i was told to answer what the MSRP was, i had to let them call me. no thanks

    Customer Service
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Steer Clear
    by darylsanders from Dixon | April 25, 2019

    High pressure sales tactics and mysterious warranties and charges caused me to practically run away. I got a better price for a better car elsewhere.

    Customer Service
    Quality of Repair
    Buying Process
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    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (3.0 out of 5.0)
    Went to get wife updated car
    by Goalie35 from Lake Villa | March 21, 2019

    Worked out deal to change my tires rims. I still don't have parts to make fix. I had to call them to find what was going on. Tryd salesman he said call him if I need anything. He never called back

    Customer Service
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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • Displaying 31 - 40 of 185 Reviews