Gurnee Chrysler Jeep Dodge Ram | Page 3

Gurnee Chrysler Jeep Dodge Ram Reviews

Ratings and reviews of Gurnee Chrysler Jeep Dodge Ram are from Cars.com

• (5.0 out of 5.0)

  Toolman

  by Robert Anderson from Island Lake, IL | May 19, 2020

  I had an appointment set up in advance for 20,000 mile check- up. I was there on time, they took the car in and processed all required activities fast. Was out in an hour. Very happy with this dealer so far!

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Deceptive Pricing

  by Dominick from Spring Grove, Illinois | May 12, 2020

  I was begging to buy a vehicle and you would think given the current environment, the dealership would want to do a deal. I dealt with the Internet Department (Valery and Mary) and was given a complete run around. Had the Wrangler I wanted at a price I was willing to not haggle over. This was to be a simple transaction. Cost of the vehicle less a 1/3 cash down payment with no trade in. Exemplary credit should have qualified me for their best financing rate on the balance due. Here it is "Negotiated Cost minus Cash Down Payment plus License Fees, Registration Fees and applicable Taxes". Plug this into an online calculator to get my monthly number. They call me back with a number that is not even close. When I question it, it becomes everyone else's "fault", namely the Finance Department per Mary. Can I get a call back explaining the reason for the discrepancy? Eventually, the call comes that tells me about added packages that I never would agree to. The biggest charge was the "Gurnee Package". What???? Some $3,000 package that includes oil and tire services amongst other "perks". This is like a scene from Fargo of some salesman trying to sell me rustproofing that I never agreed to ala the 1980's! I tell Mary I have no interest in the add-on packages and to get back to me with "clean numbers". Never get the call back and the vehicle disappears from the website along with the reduced price. I have the pictures showing the price that was originally offered and will be forwarding my findings to Corporate. Been a long time Jeep owner (five prior Wranglers) and this was just a really poor experience. My advice...... Stay far away

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Customer

  by Eric l Hochstedler from Gurnee | March 13, 2020

  Eric our salesman was very courteous, answer all our questions about the vehicle we purchase he also let us know if we had any problems don't hesitate to call.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (3.0 out of 5.0)

  Truck purchase

  by Ron from Kenosha WI | March 12, 2020

  Suffered same problems many others have. Got great deal from Pat but salm ERNIE not so good. Hardly ever returned calls and always had an excuse Waited over an hour to get my new RAM LIMITED after I had appt at 10 AM. Had to hunt Ernie down 2/3 times. I waited to pick up a new LIMITED and he knew I was coming. Sat me down and said it would be 5 mins. Finally drove out close to noon without much info on the accessories on the top line RAM 1500. Said he would call me next day and that was a week; still no follow up. Like the deal, very unhappy with salesman ERNESTO. Recommend the dealership not my salesman, poor customer relations . And YES, many messages were not followed up with return calls. Showed Ernie 2 small scratches on the drivers side of the bed along with some scruff marks and as he was walking away said “we’ll get them taken care of when I call you tomorrow”. Like I said, still no call.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  excellent service department

  by Jason from Beach park | March 07, 2020

  Quick service. Excellent and quality service for your money. While sitting and waiting for your vehicle in the shop you will get live updates on your phone.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Black Jeep Renegade

  by Black Jeep renegade from Antioch Illinois | March 03, 2020

  Great service department Chris snd Linda and all of service were excellent saved me and my Jeep Renegade when other dealer would not !! Jeep was fixed in hour and half and dropped off and my work clean a BIG THANK !! President day weekend 2020

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does recommend this dealer.

  Did Not purchase a vehicle.
• (1.0 out of 5.0)

  VOIDED WARRANTY COVERAGE

  by kurt from gurnee | January 09, 2020

  voided warranty coverage on my transmission VERY long story but I ended up paying $5k myself. This was the worse dealer ive ever been to

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Came in for service or repair

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  DO NOT RECOMMEND

  by Dan Lynch from Pleasant Prairie, WI | January 02, 2020

  I recently purchased a new truck from this dealership. They slipped in 2 extra packages we told them we didn't want. When signing the contract we saw them and wanted them taken off but they told us everything they covered so we purchased them. We told them we wanted a itemized list of what they covered. Its been 6 months. We have called at least 12 times and have been getting no answers. Left many messages w/ the manager and none have been returned. I left a review on another review site and they wrote back telling me to go to a website and they would help me and get me in touch with the manager. The website took me nowhere. I've tried to get hold of the manager and he still won't return my calls. Love the truck but recommend you not use this dealership

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  xxxxxxxx Dealership

  by Kyle from Janesville, Wisconsin | December 31, 2019

  Bought a truck a little over 6 mos ago with the gurnee package! Was told get free tires, oil changes, etc. for life. Called to inquire about getting my new tires; said that it doesn’t include it! xxxxxxxx dealership; just racks on fees that don’t do anything but steal your money! Never go here.

  Customer Service
  Quality of Repair
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  Shopped for a used car

  Does Not recommend this dealer.

  Did purchase a vehicle.
• (1.0 out of 5.0)

  Bad Experience

  by N Mason from Milwaukee, Wisconsin | October 20, 2019

  Deceptive sales tactics and poor customer service. I drove from Milwaukee Wisconsin to the Illinois dealership thinking I would have a pleasant experience and new car. The experience was terrible.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a used car

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
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Displaying 21 - 30 of 185 Reviews