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Gurnee Chrysler Jeep Dodge Ram

7255 Grand Ave Gurnee, IL 60031

(4.2 out of 5) 181 Reviews
9552520199311156

Here at Gurnee Dodge Chrysler Jeep we have been proudly serving Northern Illinois & Southern Wisconsin since 1979. Come in and see why we have a 58% return customer rate, almost double the national average!!! Call our VIP Customer Care Team toll free at (888) 508-6433 TODAY!

Call (877) 468-3397
Hours of Operation
Monday9:00 am-9:00 pm
Tuesday9:00 am-9:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-9:00 pm
Friday9:00 am-9:00 pm
Saturday9:00 am-7:00 pm
SundayCLOSED
Monday6:30 am-7:00 pm
Tuesday6:30 am-7:00 pm
Wednesday6:30 am-7:00 pm
Thursday6:30 am-7:00 pm
Friday6:30 am-5:30 pm
Saturday7:00 am-4:00 pm
SundayCLOSED

Gurnee Chrysler Jeep Dodge Ram Inventory

Gurnee Chrysler Jeep Dodge Ram Reviews

Ratings and reviews of Gurnee Chrysler Jeep Dodge Ram are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (5.0 out of 5.0)
    Awesome Service
    by Laura Martinez from North Chicago, IL | January 18, 2021

    Very great service, came in to get another key, and get it programmed and I was out within the hour. Very hard workers, and great customer service.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Grand Cherokee Trailhawk
    by JJ Mulliken from Elgin | January 16, 2021

    The Trailhawk is a fun drive and just makes the Grand Cherokee that much more fun to drive. James the sales guy was great and Gurnee has a great service department.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Awesome ssrvice
    by kevin from Chicago,Il | January 11, 2021

    Great sales staff, great financing department. Never felt pressured or like I was getting a bad deal. I will definitely shop here again, and you should too!!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    SCAMMERS FROM TOP TO BOTTOM
    by JOHN DOE from CHICAGO IL | January 07, 2021

    The people at this dealership from the first person to the last person when signing papers are all in to rip off as much money as possible from you. Please review Final Financial details, they will try to sneak in extras or options that are already installed in the vehicle (alarm, package already in sale price and etc...). Be aware of final price don't let them take 4hrs to complete a deal. They want to take advantage of you by getting tired and frustrated so you just sign anything they put in front of you. PLEASE BEWARE

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great Car Dealer
    by ItsUlises from Gurnee, IL | December 18, 2020

    Great customer service, my boy Fabian hooked it up. GIVE HIM A RAISE!! Best in town. They give your a car wash after they’re done fixing your car issues.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    DO NOT PURCHASE FROM HERE
    by Kalinjr from Madison. WI | December 15, 2020

    We are from Madison, WI, and we were in the market for newer Honda Civic. Gurnee Dodge had a 2019 Honda Civic listed for a good price. We called the dealership to see if we could negotiate the price with them, but the manager told us we had to come in person before talking about pricing. When we finally pushed him (because it’s a 2 hour drive), he said he’d be able to work with us around our budget. So we drove south to the dealership and arrived for our appointment with the manager. However, we were handed a random sales person with whom we had not spoken before (not the manager, as we were promised). He made several off-kilter jokes about marriage being horrible (because my fiancé and I are getting married in August), Christmas music being awful, and Madison being a terrible place to live. When we finally got to test drive the car, the seatbelt buckles were chewed (like by a dog) and there was much more damage to the front of the car than previously anticipated. We looked at the photos, and these damages were intentionally left out of the photos. Additionally, the car was actively leaking fluid when we parked and inspected it. When we came back, the salesman made us put in our offer first even though we insisted to hear the first offer from their side. Throughout the visit, he also pressed us several times to reveal whether or not we were paying in cash or financing (this tipped us off to assume all they care about is money). When we brought up our concerns about the seatbelt buckles and body damages, he antagonized us, saying “well, seat buckles only cost $80” and “why don’t you go show me where those damages are because I know they’re in the photos”. Finally, we decided to leave because they refused to give us any leeway on the listed price. Then, as we’re walking out, a man (who we assume is the manager but didn’t address himself) confronts us, saying “I thought we were going to make a deal”. He didn’t address our concerns about the car at all, and he kept pressing us about our other options, trying to discredit other dealerships. He also tried to down our great credit, calling it “light” (we’re 23 years old with no loans). All in all, a horrible experience here. We were very disappointed. It gave us a bad feeling throughout the visit, and it’s obvious that all they care about is money. The whole time, we felt like we were on the defensive. We ended up going 20 minutes down the road to Pauly Honda in Libertyville, IL, and there, we were treated like people instead of a number. With our experience, we are very sad (but earnest and serious) in saying that we would never recommend anyone to go here to purchase their vehicle.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    2021 Durango
    by Monica from Milwaukee, WI | December 01, 2020

    Great experience with Tyson Cook. You won’t be disappointed!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent dealership
    by Brandy from Twin Lakes, WI | November 05, 2020

    Easily one of the best dealership experiences I've ever had. Alonso was fantastic, very friendly and super helpful. Sales manager Joe was great and was able to get me a crazy good deal on a new vehicle (I had come in for a used one). Mark in Finance was super helpful and friendly. Everyone I interacted with here on my visit was also very friendly. If you need a vehicle, go see Alonso, Joe, and Mark!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Fantastic service great value
    by Brad W from Grayslake, IL | October 08, 2020

    I was in and out with my new (used) car incredibly fast, James was helpful and handy in working out the right deal and getting me and my family on the road in professional friendly and quick fashion!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    New van
    by Jeff from Round lake | July 20, 2020

    So I worked with Jeremiah and jarred and they both were just awesome!!! we ( wife and I) got a van we love. And they were so responsible and not pushy on anything. Great place and thanks again Jeremiah and jarred

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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