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Grieco Ford of Fort Lauderdale

1333 N Federal Hwy Fort Lauderdale, FL 33304

(3.8 out of 5) 13 Reviews
53798932019925103042

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Hours of Operation
Monday9:00 am-7:00 pm
Tuesday9:00 am-7:00 pm
Wednesday9:00 am-9:00 pm
Thursday9:00 am-7:00 pm
Friday9:00 am-7:00 pm
Saturday9:00 am-7:00 pm
Sunday11:00 am-6:00 pm
Monday7:00 am-6:00 pm
Tuesday7:00 am-6:00 pm
Wednesday7:00 am-6:00 pm
Thursday7:00 am-6:00 pm
Friday7:00 am-6:00 pm
Saturday7:00 am-2:30 pm
SundayCLOSED

Grieco Ford of Fort Lauderdale Inventory

Grieco Ford of Fort Lauderdale Reviews

Ratings and reviews of Grieco Ford of Fort Lauderdale are from Cars.com

Overall
3.8 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (1.0 out of 5.0)
    Customer Service
    by Ranger from Dania Beach, Fl. | May 06, 2020

    Let us just say I was very disappointed with the customer service! Before I even stepped into the Grieco Ford dealership on Friday, May 1, I let the sales person know that I never purchase a vehicle on my first visit. I told them I would be in that afternoon and even let the sales person know I would call before I came in. When I called on Friday, they told me my salesperson was busy with another customer and that I would get a call back; unfortunately, I never received that call back, not from the salesperson nor any other member of the Greico sales team. When I arrived, I called again because of the current Covid-19 epidemic and I was unsure of their rules. The person who answered the phone told me that the person I initially spoke with was out to lunch, but they had someone who would be happy to work with me. I previously requested to see two vehicles and was reassured that they would have them ready for me to check out and test drive--only one vehicle was available. Now, I understand that another customer could have been test-driving the other vehicle. I’m a rational, understanding guy, but no, Vehicle #2 was at a totally different lot--it physically wasn’t even on their premises. I was then offered to be taken to the other dealership to see vehicle #2. During the midst of a global pandemic, I’ll pass on the car ride with a stranger for now. After the test drive (the sales person rode in the vehicle with me during the pandemic) we talked numbers. Initially, like most people who want to sell you a vehicle the person was generally nice. We went through the numbers, and I disclosed I had an X-plan and a trade. We talked trade value, money down, and financing. The sales person presented me with three sets of numbers and we began discussing options. This is when I began to notice a bit of a condescending tone when I misread the length of the financing. Afterward, we briefly talked and the sales person said S/he would call me on Monday but instead text me on Tuesday. I initially said the vehicle was slightly outside my range, and text the price point I wanted to be. It is at this point that the unprofessional text began and it all centered around a miscommunication. I emphasized the amount I wanted to finance after money down/discounts and s/he took it as the overall market price for the truck. The sales person then went on to demean my knowledge, assert their “superior knowledge”, and that I was a fool if I thought I could get the vehicle for that price. I tried to clarify again, and brought up the financed price after the rebates and deals. I even took a picture of one of the financed prices offered to me on Friday; and it was actually less than the amount I had asked, but I was simply looking for a better interest rate or more money on my trade. The sales person continued to send text messages even after I told them there was a clear miscommunication, I thought s/he was being unprofessional, and I would move on to another dealership. Finally, after a few more texts I decided to call the sales manager. On a positive note the sales manager was nice and understood, but the salesperson still continued to send unprofessional texts after I had spoken with the manager. In conclusion, let me reference the fact I rarely write reviews, and those cases involve really good service or really bad service. You can guess which one this falls under. I am sure there are some really great hard working folks who work at Grieco and this was just my experience with one person.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Grieco Fort lauderdale lie to you.
    by laura from fort lauderdale | March 08, 2020

    they advertise 3 day for return or exchange THIS IS ONLY A CATCH ... I bought a 2020 brand new truck and i went back very next day because i was not satisfied with the vehicle, the sales person called the manager and we explained the situation in orden to honor what they advertise,,, the manager said ¨every time you sign a contract you should read the very tiny letters¨ im very dessapointed and frustrated ...

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Ford Expedition
    by Garfield from FORT LAUDERDALE | December 08, 2019

    Great shopping experience the deal went through flawless. Edward was my salesman he is the best and he is true to his words. Great dealership to buy from ask for Edward you won't be disappointed.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Screwed over by sales and service at Grieco Ford.
    by Salvatore Heubel from Fort Lauderdale FL | November 08, 2019

    Still waiting for car paint repairs after 1 year. Lying thieves without any morals. They will lie and cheat you to your face then dare you to sue them. Careful what you wish for

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Great service from Chris Costa
    by D.Wave from Naples, fl | April 04, 2019

    A good dealer for buying a car. I got great service from Chris Costa, who was proactive, straightforward and answering every question I had in great detail.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Professional Personalized Service
    by Greg B from Parkland FL | April 04, 2019

    I was quickly greeted and the quality services were performed in in a timely manor. I feel I received personal service at a great price using genuine Ford parts .

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Service
    by william from Fort Lauderdale | March 07, 2019

    Great customer service and repair shop. I have been going for several years now and nothing but the best service has been giving to me. Thank you for all your hard work and labor.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Friendly service
    by MDC from Fort Lauderdale, FL | February 12, 2019

    I went in for an oil change. They looked over the vehicle for no extra fee, something I was very happy about. They told me things that will need attention but didn’t pressure me. Customer service was very friendly and helpful.

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Ms Helen
    by Helen from Fort Lauderdale Fl | February 06, 2019

    Great Service. They service dept was fast and very friendly. I will always use this service dept. Mr Jeff Jones was my service advisor and he was amazing!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Came in for service or repair
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (5.0 out of 5.0)
    Total buying experience
    by Nolesfan from DAVIE, Fl | January 31, 2019

    These guys went totally above and beyond to make your I had the best experience and what suited my needs. Jose H the General Sales Mananger was beyond awesome with Carte blanche service. Justin was equally awesome with the time the time he spent with me helping to make the right choice and make sure I was satisfied. Great group! Great team!

    Customer Service
    Quality of Repair
    Buying Process
    Overall Facilities
    Shopped for a new car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
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    Displaying 1 - 10 of 13 Reviews