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GR Auto Gallery Grand Rapids, MI Reviews & Cars for Sale

4722 50th St SE Grand Rapids, MI 49512

(4.2 out of 5) 117 Reviews
103776

Call (616) 366-4179
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GR Auto Gallery Reviews

Ratings and reviews of GR Auto Gallery are from Cars.com

Overall
4.2 out of 5
Customer Service
Quality of Repair
Buying Process
Overall Facilities
  • (2.0 out of 5.0)
    Buyer beware and don't take their word as truth!
    by Alex from Miami | June 10, 2020

    The car looks great on pictures and when asked about rust was told very little to none by Chris... once the car arrives and inspected by my mechanic needed to fix some minor mechanical problems (the car wouldn't turn in) and told not to fall in love with the car as it was a big ball of bondo that once removed wasn't sure if there would be metal underneath.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (2.0 out of 5.0)
    Out of State Buyer's Beware
    by Steve Petteway from Apex, NC | June 05, 2020

    Been looking for a 70's F100 for a while. The one I bought from this company is the 1975 Gray F100 in their sold inventory. It's absolutely beautiful...on the outside. It's sitting with a local trusted mechanic now and probably will be for another month while parts are ordered and installed. The purpose of buying an older truck was to have something to work on with my father and kids. The extent of the repairs needed was completely unexpected based on how it was presented by this dealer. I wouldn't go as far as calling it a lemon as it has been cosmetically restored and looks great. The vehicle, however, needs major repair and is unsafe to drive. I was told I had about 100 miles left before the rear wheels fell off. Steering box completely worn out causing major steering problems. Rear wheel bearing and seals worn out and gone and rear wheels loose on the axle. Differential housing cracked and leaking and needs to be replaced. Ball joints all need to be replaced. They'll probably find more as the repair continues. I'm looking at another 5-7K out of pocket. I fully expected that certain parts would need to be repaired and I was looking forward to doing those...just not immediately and not to this extent. The buying process was easy as it was all done through email. I never so much received a call thanking me for my business even after wiring them 20K. The shipping was supposed to be 1-3 weeks but it only took a few days. I was out of town and had relayed my father's contact info to the delivery manager but that never seemed to have been communicated to the third party delivery contractor. Luckily, I have Ring doorbell so when it went off while I was out of town, there was a guy standing on my front porch who spoke no English and it was all i could do through the phone to get him to stay on the porch until I could get a hold of my neighbor to sign for the truck. Bottom line...I was a sucker and out of state. I'm a first time buyer and new to all of this and thought this looked like a reputable company. I'm sure they are good people but they just did not seem to care and were happy to take my money with very little effort on their part. Steve Apex, NC

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    5 Stars is not enough!!!
    by George from Greenfield, IN | May 30, 2020

    I huge thanks to Ralph and the GR Auto Gallery Team for my exceptional experience this past week! Even with the current covid-19 adding seemingly endless ‘hurdles’ to most retail outlets, a simple website inquiry led to an email less than 15 minutes later from Ralph (on a Thursday evening before the the Memorial Day weekend nonetheless). We scheduled an appointment to view the car this Thursday and reached an agreement within an hour. As I had arrived with a truck and enclosed car-hauler trailer, Ralph even allowed me to utilize his personal vehicle so that I could visit a local Chase branch to procure a cashiers check, a class-act, that is certainly consistent with the remainder of my overall incredible customer-experience.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Excellent Service
    by J. Quaglia from Ormond Beach | April 24, 2020

    I purchased my 2004 corvette from Ralph December 2019. He checked and answered any questions I had and did an outstanding job. This was my first car purchased via the web and GR did an excellent job all around making it a great experience for me. The car was shipped and delivered as they stated. It was in excellent condition upon arrival and everything worked as they stated. I have had the car now for almost four months and put over 500 miles on it and everything stills works great with NO problems. I thank all the people at GR that made my purchase from them outstanding all around. I highly recommend GR for an online car purchase!

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (1.0 out of 5.0)
    Buyer Beware!
    by Sherman Sheffield from Vernon Hills, IL | April 22, 2020

    A Classic, 25 yr old cars’ convertible top is advertised “ As New”, however, upon obtaining past service records, it was revealed 2 yrs ago on the service report that there is a slice in the roof, “which will leak during rain”. Since it has existed at least 2 years without repair, the entire roof needs replacing, fabric and headlined, to the tune of ~$3,000! These people are USED CAR DEALERS! Do yourself a favor... read the other reviews.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    Past Customer
    by Edward F Cicero from Mesquite | February 26, 2020

    Buyer beware of Ralph he is a true old fashion car salesman. He can lie with the best. He doesn't really care about the buyer. His motto must be take every advantage of your customer you can. Would not recommend this company to any new buyer.

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    Shopped for a used car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    A candy store for cars with great service.
    by Cole Z. from Lansing | January 31, 2020

    I was looking for a 1985 Lincoln and they had one. I went to check it out and got helped by Ralph. GR auto gallery’s facility has an amazing amount of cars and is a joy to go to just for fun. Ralph was excellent at showing me the car.

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    Shopped for a used car
    Does recommend this dealer.
    Did Not purchase a vehicle.
  • (1.0 out of 5.0)
    WORST EXPERIENCE EVER
    by Steve P from Danbury CT | January 31, 2020

    A refurbished car is more than just a paint job. Numerous problems with car when received. No brake lights, no dash lights, no license plate lights. No horn. Front end steering so bad I almost lost control when I took it for a ride. No front shocks. Gas pedal stuck to floor and I had to turn off ignition to avoid accident. I have bought numerous cars on line and THIS WAS BY FAR THE WORST EXPERIENCE.

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    Shopped for a new car
    Does Not recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Very Impressed from Start to Finish!
    by Jerry J from San Jose, Ca | December 30, 2019

    Though I was very skeptical of buying cars online based on horror stories I had heard and scene, I have to say I was pleasantly surprised when the car arrived. That's not to say I did not do my homework first. I had spent weeks comparing many cars, reviewing each picture with a magnifying glass and talking to each dealer. But no matter how many questions you ask, buying a car based on comments and pictures does not replace viewing the car in person. Both my wife and friends thought I was nuts, but Brandon Blanchard responded to each question honestly. He made the whole process very easy. I would have no issues buying another car from GR Auto Gallery in the future.

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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
  • (5.0 out of 5.0)
    Enjoyable Purchase Experience With GR Auto Gallery
    by jec13 from Rockford, MI | November 26, 2019

    I am an experienced car collector. Late this past summer I became interested at two antique Ford cars consigned for sale at GR Auto Gallery. I couldn't decide which to buy so I made an offer for both. After some time we agreed on price and now they are both home here in my garage. I am delighted with the cars and the good experience I had purchasing them. Everyone at GR Auto Gallery treated me courteously. They accurately represented the 70 and 90 year old cars that I chose and they were welcoming and accommodating when I performed my own inspection of the cars on site. As we negotiated price and terms, they represented the consigning seller well, working to obtain the best deal for their client, while also treating my offers fairly. A tough balancing act! I respected their handling, and as a result I think I would be comfortable consigning a vehicle for sale at GR Auto Gallery someday too. Paperwork was expertly prepared by Liz Burke and vehicle delivery was performed just right by the GR Auto Gallery staff. Overall a 5-star purchase experience for which I am grateful. My thanks again to everyone at GR Auto Gallery and especially to sales representative Ralph Suk, a good man who did a fine job for everyone.

    Customer Service
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    Shopped for a used car
    Does recommend this dealer.
    Did purchase a vehicle.
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