Gosch Ford Temecula

Gosch Ford Temecula Reviews

Ratings and reviews of Gosch Ford Temecula are from Cars.com

• (1.0 out of 5.0)

  Service department FAIL

  by Kenneth Westmyer from Temecula | September 23, 2020

  Do not take your vehicle for repairs at this dealership. The service team could not figure out what was wrong with my truck for months. They ignored advice from Ford engineers as to diagnosing the potential cause, Then stated to me I needed a new transmission to solve the problem. 7k later and same problem. They had told me that they do not know what else could be wrong and that the new trans would ultimately solve the problem prior to even checking the diagnosis points Ford engineers provided to them. Ford corporate representatives could not even get a hold of the dealership while assisting the service department with the roper diagnosis. When I spoke to the service manager Grant, he could really care less stating that they provided a service and that service was rendered with the new transmission. I am sorry Grant but the problem I stated I was having is still occurring. Your service department is seriously lacking the expertise to diagnose problems with your own vehicles. You stated you had the best diesel tech and could handle the job when I communicated with you prior to bringing my truck into your dealership. I am disheartened with the level of care and compassion I received as your dealership claims to provide. After being blown off. I feel it is necessary to let the public know what they will really experience at your dealership.

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  Quality of Repair
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  Came in for service or repair

  Does Not recommend this dealer.

  Did Not purchase a vehicle.
• (5.0 out of 5.0)

  Peace of mind

  by Diana Farmer from Temecula CA | June 11, 2019

  Had taken my 2017 escape for service and repair at north county Ford in May, however they did not actually fix the problem of my damaged undercarriage. I had believed they did until driving down the 15 and it popped off. Terrified I went to Gosch and right away Kenn Olson helped calm me down. He went above and beyond to fix the problem with no stress. I felt valued and safer after talking with Kenn. Best service and concern for customers. Highly recommend, everyone was helpful and so nice. Amazing experience. If you want excellent service you can trust go see Kenn at Gosch, you will be so glad you did. My peace of mind was restored and will always be grateful

  Customer Service
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  Came in for service or repair

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Experience could not have been better

  by Justin S. from Temecula, CA | January 25, 2016

  Our overall experience at this dealership could not have been better. Thank you Art, Nicole and Aydin. We will be back for our next car in one year.

  Customer Service
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience

  by Maria S. from Temecula, CA | January 23, 2016

  I came in for an appraisal on my car, was not planning to buy today. Connie did such a great job of explaining the benefits of a Hybrid and found one that would work for me in my budget. Excellent experience.

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Friendly and professional people

  by Claire Rosser from Temecula, CA | August 24, 2015

  Angela was nice, honest and thorough. I appreciated that she was so very genuine.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Nice facility, trustworthy staff

  by Shelly Sullivan from Temecula, CA | August 20, 2015

  My experience was was nice. They are very professional and friendly. I will definitely refer them to friends and family.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  High Quality & Professional Staff!!!

  by aida carrasco from Temecula, CA | August 19, 2015

  The entire staff was so helpful and professional. We felt comfortable the entire time without feeling any pressure to buy. The whole experience was fantastic and we will definitely recommend this dealership to our family and friends.

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Great Experience Here!

  by vanessa sher from Temecula, CA | August 17, 2015

  we really like the follow up process the your salesman darin did he was very helpful in the purchase and patient we told him we would come back and he emailed me and texted me and called me and we came back and bought a new car

  Customer Service
  Quality of Repair
  Buying Process
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Awesome purchase experience

  by Lucy Alcala from Temecula, CA | August 12, 2015

  John was very friendly, helpful and knowledgeable. We are very happy with our experience at Rancho Ford!

  Customer Service
  Quality of Repair
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  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
• (5.0 out of 5.0)

  Excellent All Way Around

  by Katie Gimenez from Temecula, CA | August 10, 2015

  We had a wonderful experience today with all three of the employees we dealt with today. They were honest, real, and genuinely searching for the best deal for us and our family. We felt right at home and will definitely recommend Rancho Ford to our friends and family as well as return if we are ever in need of another vehicle.

  Customer Service
  Quality of Repair
  Buying Process
  Overall Facilities

  Shopped for a new car

  Does recommend this dealer.

  Did purchase a vehicle.
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Displaying 1 - 10 of 193 Reviews